Installing and Configuring Cisco Packaged Contact Center Enterprise 9.0(x)
Tasks Common to Virtual Machine Creation
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Tasks Common to Virtual Machine Creation

These tasks are common to many golden template and direct-install procedures. The applicability (golden template or direct-install, or both) is noted at the start of each task.

Select Open Virtualization Format File

Open Virtualization Format files (OVAs) are downloaded and extracted from Cisco.com and are required for both golden templates and direct installs. The OVAs define the basic structure of the corresponding VMs that are created—including the CPU, RAM, disk space, reservation, for CPU and reservation for memory.

This table shows the OVA that is used for each Cisco Systems contact center product.

Software OVA
Cisco Unified Contact Center Enterprise CCE Call Server and Data server CCE-PAC-M1-CCE-vmv8-v9.0.1.ova
Customer Voice Portal (CVP) Call/VXML, and OAMP servers CCE-PAC-M1-CVP-vmv8-v9.0.1.ova
Customer Voice Portal (CVP) reporting server CCE-PAC-M1-CVP-Reporting-Server-vmv8-v9.0.1.ova
Cisco Unified Communications Manager (CUCM) publisher and subscriber

cucm_9.1_vmv8_v1.6.ova

Cisco Unified Intelligence Center (CUIC) publisher and subscriber CCE-PAC-M1-IntelligenceCenter-vmv8-fv2.1-v9.0.ova
Cisco Finesse primary and secondary CCE-PAC-M1-Finesse-vmv8-9.0.1.ova

Create a Virtual Machine from the OVA

Complete the following procedure to create virtual machines from the OVAs.

Do this for both golden-template and for direct-install options.

Procedure
    Step 1   Select the Host in the vSphere client.
    Step 2   Choose File > Deploy OVF Template.
    Step 3   Browse to the location on your local drive where you stored the OVA. Click Open to select the file. Click Next.
    Step 4   Click Next at the OVF Template Details page.
    Step 5   Enter the virtual machine name. It cannot contain spaces or special characters. Enter a maximum of 32 characters. Click Next.
    Step 6   On the Name and Location page, enter a name of your choice in the Name field.
    Step 7   On the Deployment Configuration page, use the drop-down to select the appropriate configuration. Then click Next:
    Note   

    Finesse and Unified Intelligence Center do not have a drop-down.

    1. For the CCE Call Server, select CCE Call Server.
    2. For the CCE Data Server, select CCE Data Server.
    3. For the CVP OAMP Server, select CVP OAMP Server.
    4. For the CVP OAMP Server, select CVP OAMP Server.
    5. For the CVP Reporting Server, select CVP Reporting Server.
    6. For CUCM, select 7500 user node.
    Step 8   Choose a datastore on which to deploy the new virtual machine. For more information, see Datastore section in the Appendix. Click Next.
    Step 9   On the Disk Format page, keep the default virtual disk format: Thick provisioned Lazy Zeroed format. Click Next.
    Step 10   Confirm that the Network Mapping page is correct for the CCE Call Server and Data Server:
    1. Public to Visible Network
    2. Private to Private Network
    Note   

    The Unified Communications Manager, Unified Intelligence Center. Cisco Voice Portal, and Finesse servers have a single network adapter

    Step 11   At the Successfully Completed message, click Close.

    Install Antivirus Software

    Perform this procedure for both golden-template and for direct-install options.

    This procedure is required for the applications that use the Windows 2008 Operating System.

    Install one of the following anti-virus software products for Unified CCE Call Server, the Unified CCE Data Server, the Unified CVP server, the Unified CVP OAMP server, and the Unified Reporting server.

    • McAfee® VirusScan® Enterprise 8.7i / 8.8i
    • Symantec® Endpoint Protection 11.0 / 12.1
    • Trend Micro Server Protect Version 5.7 / 5.8
    Important:

    Update anti-virus software manually. Do not enable automatic updates.


    Tip
    To allow required access to installation program files or folders, perform file-blocking exclusions in the anti-virus product file-and-folder protection rules. To do this in McAfee VirusScan:
    • Launch the VirusScan console.
    • Right-click Access Protection and select Properties.
    • In the Anti-virus Standard Protection category, make sure that the rule Prevent IRC communication is unchecked in the Block column.
    Important:

    Packaged Contact Center Enterprise supports Symantec Endpoint Protection 12.1.

    HCS for Contact Center supports Symantec Endpoint Protection 12.1.

    Be aware that in the firewall component of Symantec Endpoint Protection 12.1, the Network Threat Protection feature, must be disabled. If the feature remains enabled, which is the default, both sides of a duplexed router come up in simplex mode, thus blocking communication between each side of a router. This blocking impacts all deployment types.

    If you retain the default (enabled) and start services on side A and B of the router, a Symantec message pops up in the system tray indicating: The client will block traffic from IP address [side A router address] for the next 600 seconds(s). The same message is also written to the security log in client management. The Symantec Network Threat Protection traffic log indicates that a default firewall rule called “Block_all” was dynamically enabled. The result, according to the router logs, is that both sides of the router come up in simplex mode.

    To resolve the issue, you must disable the Symantec firewall and restart both sides of the router. To do this, double click the Symantec icon in the system tray and select Change Settings. Then configure settings for Network Threat Protection and uncheck the Enable Firewall check box at the top of the Firewall tab.

    Install VMware Tools

    VMware Tools is a suite of utilities that enhance the performance of the virtual machine's guest operating system and improve management of the virtual machine.

    Perform this procedure for both golden-template and for direct-install options.

    Procedure
      Step 1   Right-click the VM menu. Select Guest > Install / Upgrade VMware tools.
      Step 2   Wait for the pop-up (this may take time) and accept the default Automatic Tools Upgrade.
      Step 3   Click OK.
      Step 4   Restart if prompted to do so.

      Convert the Virtual Machine to a Golden Template

      Perform this procedure for the golden-template install option. This procedure is not necessary for the direct-install option.

      Note

      VMware uses the term Template. Packaged CCE uses the term Golden Template for templates consisting of application and operating systems that are used for CCE PAC M1.

      Before You Begin

      Ensure that the template virtual machine is in the WORKGROUP.

      Procedure
        Step 1   If the VM is not already powered off, from the VM menu, select Power > Shut down the guest.
        Step 2   From the VMware vCenter Inventory menu, right-click the virtual machine and choose Template > Convert to Template.