Contents

• Appendix
• Verify Datastore Components and RAID Configuration
• Automation Spreadsheet Entry Form
• External AW-HDS-DDS
• Verify Configuration Manager for External AW-HDS-DDS
• Configure External AW-HDS-DDS
• Create the HDS Database
• UCS Network Configuration and QoS
• Simple Network Management Protocol
• Virtualization for Packaged CCE
• Install VMWare ESXi

Appendix

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Verify Datastore Components and RAID Configuration

A datastore is a logical container that holds virtual machine files and other files necessary for virtual machine operations. CCE PAC M1 deploys two datastores for the Side A server and two for the Side B server. For each datastore, the table below describes the RAID configuration, the ESXi Server, and the virtual machines. Note that Datastores A-2 and B-2 service the Unified CCE Data Server and have individual drives (C and E) for the operating system and database.

The default block size is 64k.

RAID Group	VM Datastore	ESXi Host	Disk Drive	Virtual Machines
A1-RAID5	Datastore-A1 8 x 300GB disks configured as A1-RAID 5	A	C:	Unified CCE Call Server, Side A Unified CVP Server number 1A Unified CVP Server number 2A Unified Intelligence Center Server (Publisher) Unified CVP OAMP Server Unified Communications Manager Publisher Unified Communications Manager Subscriber 1 Cisco Finesse primary
A2-RAID5	Datastore-A2 6 x 300GB disks configured as A2-RAID 5	A	C:	Unified CCE Data Server, Side-A Operating System
			E:	Unified CCE Data Server, Side-A Database
A3-RAID1	2 x 300GB disks configured as A3 RAID 1			Used for the VMware ESXi 5 OS
B1-RAID5	Datastore-B1 8 x 300GB disks configured as B1-RAID 5	B	C:	Unified CCE Call Server, Side-B Unified CVP Server number 1A Unified CVP Server number 2A Unified Intelligence Center Server (Subscriber) Unified Communications Manager Subscriber 2 Unified CVP Reporting server (optional) Cisco Finesse secondary
B2-RAID5	Datastore-B2 6 x 300GB disks configured as B2-RAID 5	B	C:	Unified CCE Data Server, Side-B Operating System
			E:	Unified CCE Data Server, Side-B Database
B3-RAID1	2 x 300GB disks configured as B3 RAID 1			Used for the VMware ESXi 5 OS

Automation Spreadsheet Entry Form

Use this checklist to enter values for each automation.

Column	Row	Value
VM_TYPE	UCCE_CallServer_SideA UCCE_CallData_SideA UCCE_CallServer_SideB UCCE_DataServer_SideB CVP_Call/VXML_1_SideA CVP_Call/VXML_2_SideA CVP_Call/VXML_1_SideA CVP_Call/VXML_2_SideA CVP_OAMP_SideA CUCM_Pub_SideA CUCM_Sub_SideA CUCM_Sub_SideB CUIC_PUB_SideA CUIC_SUB_SideB FINESSE_PUB FINESSE_SUB	_______________________ ______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________
OS_TYPE	UCCE_CallServer_SideA UCCE_DataServer_SideA UCCE_CallServer_SideB UCCE_DataServer_SideB CVP_Call/VXML_1_SideA CVP_Call/VXML_2_SideA CVP_Call/VXML_1_SideA CVP_Call/VXML_2_SideA CVP_OAMP_SideA CUCM_Pub_SideA CUCM_Sub_SideA CUCM_Sub_SideB CUIC_PUB_SideA CUIC_SUB_SideB FINESSE_PUB FINESSE_SUB	_______________________ ______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________
CREATEVM	UCCE_CallServer_SideA UCCE_DataServer_SideA UCCE_CallServer_SideB UCCE_DataServer_SideB CVP_Call/VXML_1_SideA CVP_Call/VXML_2_SideA CVP_Call/VXML_1_SideA CVP_Call/VXML_2_SideA CVP_OAMP_SideA CUCM_Pub_SideA CUCM_Sub_SideA CUCM_Sub_SideB CUIC_PUB_SideA CUIC_SUB_SideB FINESSE_PUB FINESSE_SUB	_______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________
SOURCE_HOST_IP	UCCE_CallServer_SideA UCCE_DataServer_SideA UCCE_CallServer_SideB UCCE_DataServer_SideB CVP_Call/VXML_1_SideA CVP_Call/VXML_2_SideA CVP_Call/VXML_1_SideA CVP_Call/VXML_2_SideA CVP_OAMP_SideA CUCM_Pub_SideA CUCM_Sub_SideA CUCM_Sub_SideB CUIC_PUB_SideA CUIC_SUB_SideB FINESSE_PUB FINESSE_SUB	_______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________
SOURCE_DATASTORE_NAME	UCCE_CallServer_SideA UCCE_DataServer_SideA UCCE_CallServer_SideB UCCE_DataServer_SideB CVP_Call/VXML_1_SideA CVP_Call/VXML_2_SideA CVP_Call/VXML_1_SideA CVP_Call/VXML_2_SideA CVP_OAMP_SideA CUCM_Pub_SideA CUCM_Sub_SideA CUCM_Sub_SideB CUIC_PUB_SideA CUIC_SUB_SideB FINESSE_PUB FINESSE_SUB	_______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________
GOLDEN_TEMPLATE_NAME	UCCE_CallServer_SideA UCCE_DataServer_SideA UCCE_CallServer_SideB UCCE_DataServer_SideB CVP_Call/VXML_1_SideA CVP_Call/VXML_2_SideA CVP_Call/VXML_1_SideA CVP_Call/VXML_2_SideA CVP_OAMP_SideA CUCM_Pub_SideA CUCM_Sub_SideA CUCM_Sub_SideB CUIC_PUB_SideA CUIC_SUB_SideB FINESSE_PUB FINESSE_SUB	_______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________
NEW_VM_NAME	UCCE_CallServer_SideA UCCE_DataServer_SideA UCCE_CallServer_SideB UCCE_DataServer_SideB CVP_Call/VXML_1_SideA CVP_Call/VXML_2_SideA CVP_Call/VXML_1_SideA CVP_Call/VXML_2_SideA CVP_OAMP_SideA CUCM_Pub_SideA CUCM_Sub_SideA CUCM_Sub_SideB CUIC_PUB_SideA CUIC_SUB_SideB FINESSE_PUB FINESSE_SUB	_______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________
DEST_HOST_IP	UCCE_CallServer_SideA UCCE_DataServer_SideA UCCE_CallServer_SideB UCCE_DataServer_SideB CVP_Call/VXML_1_SideA CVP_Call/VXML_2_SideA CVP_Call/VXML_1_SideA CVP_Call/VXML_2_SideA CVP_OAMP_SideA CUCM_Pub_SideA CUCM_Sub_SideA CUCM_Sub_SideB CUIC_PUB_SideA CUIC_SUB_SideB FINESSE_PUB FINESSE_SUB	_______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________
DEST_DATASTORE_NAME	UCCE_CallServer_SideA UCCE_DataServer_SideA UCCE_CallServer_SideB UCCE_DataServer_SideB CVP_Call/VXML_1_SideA CVP_Call/VXML_2_SideA CVP_Call/VXML_1_SideA CVP_Call/VXML_2_SideA CVP_OAMP_SideA CUCM_Pub_SideA CUCM_Sub_SideA CUCM_Sub_SideB CUIC_PUB_SideA CUIC_SUB_SideB FINESSE_PUB FINESSE_SUB	_______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________
PRODUCT_VERSION	CUCM_Pub_SideA CUCM_Sub_SideA CUCM_Sub_SideB CUIC_PUB_SideA CUIC_SUB_SideB FINESSE_PUB FINESSE_SUB	_______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________
COMPUTER_NAME	UCCE_CallServer_SideA UCCE_DataServer_SideA UCCE_CallServer_SideB UCCE_DataServer_SideB CVP_Call/VXML_1_SideA CVP_Call/VXML_2_SideA CVP_Call/VXML_1_SideA CVP_Call/VXML_2_SideA CVP_OAMP_SideA CUCM_Pub_SideA CUCM_Sub_SideA CUCM_Sub_SideB CUIC_PUB_SideA CUIC_SUB_SideB FINESSE_PUB FINESSE_SUB	_______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________
WORK_GROUP	UCCE_CallServer_SideA UCCE_DataServer_SideA UCCE_CallServer_SideB UCCE_DataServer_SideB CVP_Call/VXML_1_SideA CVP_Call/VXML_2_SideA CVP_Call/VXML_1_SideA CVP_Call/VXML_2_SideA CVP_OAMP_SideA CUCM_Pub_SideA CUCM_Sub_SideA CUCM_Sub_SideB	_______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________
WORK_GROUP_NAME	UCCE_CallServer_SideA UCCE_DataServer_SideA UCCE_CallServer_SideB UCCE_DataServer_SideB CVP_Call/VXML_1_SideA CVP_Call/VXML_2_SideA CVP_Call/VXML_1_SideA CVP_Call/VXML_2_SideA CVP_OAMP_SideA	_______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________
DOMAIN_NAME	UCCE_CallServer_SideA UCCE_DataServer_SideA UCCE_CallServer_SideB UCCE_DataServer_SideB CVP_Call/VXML_1_SideA CVP_Call/VXML_2_SideA CVP_Call/VXML_1_SideA CVP_Call/VXML_2_SideA CVP_OAMP_SideA CUCM_Pub_SideA CUCM_Sub_SideA CUCM_Sub_SideB CUIC_PUB_SideA CUIC_SUB_SideB FINESSE_PUB FINESSE_SUB	_______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________
TIME_ZONE_LINUX_AREA	CUCM_Pub_SideA CUCM_Sub_SideA CUCM_Sub_SideB CUIC_PUB_SideA CUIC_SUB_SideB FINESSE_PUB FINESSE_SUB	_______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________
TIME_ZONE_LINUX_LOCATION	CUCM_Pub_SideA CUCM_Sub_SideA CUCM_Sub_SideB CUIC_PUB_SideA CUIC_SUB_SideB FINESSE_PUB FINESSE_SUB	_______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________
TIME_ZONE_WINDOWS	UCCE_CallServer_SideA UCCE_DataServer_SideA UCCE_CallServer_SideB UCCE_DataServer_SideB CVP_Call/VXML_1_SideA CVP_Call/VXML_2_SideA CVP_Call/VXML_1_SideA CVP_Call/VXML_2_SideA CVP_OAMP_SideA	_______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________
DOMAIN_USER	UCCE_CallServer_SideA UCCE_DataServer_SideA UCCE_CallServer_SideB UCCE_DataServer_SideB CVP_Call/VXML_1_SideA CVP_Call/VXML_2_SideA CVP_Call/VXML_1_SideA CVP_Call/VXML_2_SideA CVP_OAMP_SideA	_______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________
DOMAIN_PASSWORD	UCCE_CallServer_SideA UCCE_DataServer_SideA UCCE_CallServer_SideB UCCE_DataServer_SideB CVP_Call/VXML_1_SideA CVP_Call/VXML_2_SideA CVP_Call/VXML_1_SideA CVP_Call/VXML_2_SideA CVP_OAMP_SideA	_______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________
PRODUCT_KEY	UCCE_CallServer_SideA UCCE_DataServer_SideA UCCE_CallServer_SideB UCCE_DataServer_SideB CVP_Call/VXML_1_SideA CVP_Call/VXML_2_SideA CVP_Call/VXML_1_SideA CVP_Call/VXML_2_SideA CVP_OAMP_SideA	_______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________
OWNER_NAME	UCCE_CallServer_SideA UCCE_DataServer_SideA UCCE_CallServer_SideB UCCE_DataServer_SideB CVP_Call/VXML_1_SideA CVP_Call/VXML_2_SideA CVP_Call/VXML_1_SideA CVP_Call/VXML_2_SideA CVP_OAMP_SideA	_______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________
ORGANIZATION_NAME	UCCE_CallServer_SideA UCCE_DataServer_SideA UCCE_CallServer_SideB UCCE_DataServer_SideB CVP_Call/VXML_1_SideA CVP_Call/VXML_2_SideA CVP_Call/VXML_1_SideA CVP_Call/VXML_2_SideA CVP_OAMP_SideA CUCM_Pub_SideA CUCM_Sub_SideA CUCM_Sub_SideB CUIC_PUB_SideA CUIC_SUB_SideB FINESSE_PUB FINESSE_SUB	_______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________
ORGANIZATION_UNIT	CUCM_Pub_SideA CUCM_Sub_SideA CUCM_Sub_SideB CUIC_PUB_SideA CUIC_SUB_SideB FINESSE_PUB FINESSE_SUB	_______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________
ORGANIZATION_LOCATION	CUCM_Pub_SideA CUCM_Sub_SideA CUCM_Sub_SideB CUIC_PUB_SideA CUIC_SUB_SideB FINESSE_PUB FINESSE_SUB	_______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________
ORGANIZATION_STATE	CUCM_Pub_SideA CUCM_Sub_SideA CUCM_Sub_SideB CUIC_PUB_SideA CUIC_SUB_SideB FINESSE_PUB FINESSE_SUB	_______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________
ORGANIZATION_COUNTRY	CUCM_Pub_SideA CUCM_Sub_SideA CUCM_Sub_SideB CUIC_PUB_SideA CUIC_SUB_SideB FINESSE_PUB FINESSE_SUB	_______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________
NTP_SERVER	CUCM_Pub_SideA CUCM_Sub_SideA CUCM_Sub_SideB CUIC_PUB_SideA CUIC_SUB_SideB FINESSE_PUB FINESSE_SUB	_______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________
NIC_NUM	UCCE_CallServer_SideA UCCE_DataServer_SideA UCCE_CallServer_SideB UCCE_DataServer_SideB CVP_Call/VXML_1_SideA CVP_Call/VXML_2_SideA CVP_Call/VXML_1_SideA CVP_Call/VXML_2_SideA CVP_OAMP_SideA CUCM_Pub_SideA CUCM_Sub_SideA CUCM_Sub_SideB CUIC_PUB_SideA CUIC_SUB_SideB FINESSE_PUB FINESSE_SUB	_______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________
IP_ADDRESS_NIC1	UCCE_CallServer_SideA UCCE_DataServer_SideA UCCE_CallServer_SideB UCCE_DataServer_SideB CVP_Call/VXML_1_SideA CVP_Call/VXML_2_SideA CVP_Call/VXML_1_SideA CVP_Call/VXML_2_SideA CVP_OAMP_SideA CUCM_Pub_SideA CUCM_Sub_SideA CUCM_Sub_SideB CUIC_PUB_SideA CUIC_SUB_SideB FINESSE_PUB FINESSE_SUB	_______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________
SUB_NET_MASK_NIC1	UCCE_CallServer_SideA UCCE_DataServer_SideA UCCE_CallServer_SideB UCCE_DataServer_SideB CVP_Call/VXML_1_SideA CVP_Call/VXML_2_SideA CVP_Call/VXML_1_SideA CVP_Call/VXML_2_SideA CVP_OAMP_SideA CUCM_Pub_SideA CUCM_Sub_SideA CUCM_Sub_SideB CUIC_PUB_SideA CUIC_SUB_SideB FINESSE_PUB FINESSE_SUB	_______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________
DEFAULT_GATEWAY_NIC1	UCCE_CallServer_SideA UCCE_DataServer_SideA UCCE_CallServer_SideB UCCE_DataServer_SideB CVP_Call/VXML_1_SideA CVP_Call/VXML_2_SideA CVP_Call/VXML_1_SideA CVP_Call/VXML_2_SideA CVP_OAMP_SideA CUCM_Pub_SideA CUCM_Sub_SideA CUCM_Sub_SideB CUIC_PUB_SideA CUIC_SUB_SideB FINESSE_PUB FINESSE_SUB	_______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________
DNS_IP_NIC1	UCCE_CallServer_SideA UCCE_DataServer_SideA UCCE_CallServer_SideB UCCE_DataServer_SideB CVP_Call/VXML_1_SideA CVP_Call/VXML_2_SideA CVP_Call/VXML_1_SideA CVP_Call/VXML_2_SideA CVP_OAMP_SideA CUCM_Pub_SideA CUCM_Sub_SideA CUCM_Sub_SideB CUIC_PUB_SideA CUIC_SUB_SideB FINESSE_PUB FINESSE_SUB	_______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________
DNS_ALTERNATE_NIC1	UCCE_CallServer_SideA UCCE_DataServer_SideA UCCE_CallServer_SideB UCCE_DataServer_SideB	_______________________ _______________________ _______________________ _______________________
IP_ADDRESS_NIC2	UCCE_CallServer_SideA UCCE_DataServer_SideA UCCE_CallServer_SideB UCCE_DataServer_SideB	_______________________ _______________________ _______________________ _______________________
SUB_NET_MASK_NIC2	UCCE_CallServer_SideA UCCE_DataServer_SideA UCCE_CallServer_SideB UCCE_DataServer_SideB	_______________________ _______________________ _______________________ _______________________
DEFAULT_GATEWAY_NIC2	UCCE_CallServer_SideA UCCE_DataServer_SideA UCCE_CallServer_SideB UCCE_DataServer_SideB	_______________________ _______________________ _______________________ _______________________
DNS_IP_NIC2	UCCE_CallServer_SideA UCCE_DataServer_SideA UCCE_CallServer_SideB UCCE_DataServer_SideB	_______________________ _______________________ _______________________ _______________________
DNS_ALTERNATE_NIC1	UCCE_CallServer_SideA UCCE_DataServer_SideA UCCE_CallServer_SideB UCCE_DataServer_SideB	_______________________ _______________________ _______________________ _______________________

External AW-HDS-DDS

The default deployment pulls data from the Logger database on the CCE Data Server, where Real-time, Historical and Call Detail Data are stored. Retention is 400 days for historical data and 40 days for Call Detail data.

If you need a longer retention period, you have the option to install the Administration Server, Real Time and Historical Data Server, Detail Data Server (AW-HDS-DDS) on a maximum of two separate, external servers. Each external server is configured as Central Controller Side A Preferred or Central Controller Side B Preferred.

Requirement for the External Server

Refer to the Hardware and System Software Specification (Bill of Materials) for Cisco Unified ICM/​ Contact Center Enterprise & Hosted for the requirements for the external server AW-HDS-DDS.

Installation of the External Server

• Install Microsoft Windows Server.
• Install Antivirus Software
• Install Microsoft SQL Server 2008
• Install Cisco Unified Contact Center Enterprise. To do this, add the machine to the domain. Run setup.exe from the UCCE Install media. Restart when finished.

Configuration of the External Server

Configure the external server as follows:

• Configure SQL Server
• Configure the database drive for the amount of data you want to keep.
• Update the Loggers for the Side A and Side B CCE Data Servers to check Enable Historical Detail Data Replication. See Configure the Logger Component in Web Setup.

• Verify Configuration Manager for External AW-HDS-DDS
• Configure External AW-HDS-DDS
• Create the HDS Database

Verify Configuration Manager for External AW-HDS-DDS

Site name values are set by the Base Configuration tool. DO NOT CHANGE THEM.

Follow this procedure to verify that the site names are correct.

Procedure

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Step 1	Navigate to Unified CCE Administration Manager > Configuration Manager.
Step 2	Click Tools > Explorer Tools > PG Explorer.
Step 3	Click Retrieve.
Step 4	Select Generic_PG.
Step 5	Select CUCM_PG_1.
Step 6	Click the Agent Distribution tab. Check Enable agent reporting. Verify that these two site names appear in the Agent distribution entries: AW_SideA and AW_SideB and that Agent real-time data and Agent historical data is enabled (is set to Y) on both. Verify that an external database with the site name CCE-AW-1 appears, with Agent real-time data and Agent historical data enabled (set to Y). Verify that an external database with the site name CCE-AW-2 appears, with Agent real-time data and Agent historical data enabled (set to Y).
Step 7	If you intend to report on Agent Not Ready reason codes, also check Agent event detail.
Step 8	Click Save.

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Configure External AW-HDS-DDS

Procedure

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Step 1	From the server you have deployed for the external Administration Server, Real Time and Historical Data Server, Detail Data Server (AW-HDS-DDS), open Unified CCE Web Setup.
Step 2	Choose Component Management > Administration & Data Servers. Click Add.
Step 3	On the Deployment page, choose the current instance.
Step 4	On the Add Administration & Data Servers page, configure as follows: Click Enterprise. Click Small to Medium Deployment Size. Click Next.
Step 5	On the Server Role in a Small to Medium Deployment page, choose the option Administration Server Real-time and Historical Data Server, and Detail Data Server (AW-HDS-DDS). Click Next.
Step 6	On the Administration & Data Servers Connectivity page for Side A: Click the radio button for Primary Administration & Data Server. In the *Secondary Administration & Data Server field, enter the hostname for the server. In the *Primary Administration & Data Server field, enter the hostname for the server. In the *Primary/Secondary Pair (Site) Name field, enter CCE-AW-1. Click Next. OR, on the Administration & Data Servers Connectivity page for Side B: Click the radio button for Primary Administration & Data Server. For Packaged CCE, all AW-HDS-DDSs are primary. In the *Secondary Administration & Data Server field, enter the hostname for the server. In the *Primary Administration & Data Server field, enter the hostname for the server. In the *Primary/Secondary Pair (Site) Name field, enter CCE-AW-2. Click Next.
Step 7	On the Database and Options page, configure as follows: In the Create Database(s) on Drive field, choose C. DO NOT click the Agent Re-skilling web tool. Packaged CCE does not support this tool. Supervisors reskill agents in the User Interface, on the Agent tool. Click Internet script editor. Click Next.
Step 8	On the Central Controller Connectivity page, configure as follows: For Router Side A, enter the IP Address of the Unified CCE Call Server A. For Router Side B, enter the IP Address of the Unified CCE Call Server B. For Logger Side A, enter the IP Address of the Unified CCE Data Server A. For Logger Side B, enter the IP Address of the Unified CCE Data Server B. Enter the Central Controller Domain Name. Click Central Controller Side A Preferred or Central Controller Side B Preferred . Click Next.
Step 9	Review the Summary page, and then click Finish.

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Create the HDS Database

After adding an external AW-HDS-DDS through Web Setup, you must create the HDS database using ICMDBA.

Procedure

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Step 1	Choose Start > All Programs > Cisco Unified CCE Tools > ICMdba. Click Yes at the warnings.
Step 2	Expand the instance tree view until you can see the database under Administration & Data Server.
Step 3	Select Administration & Data Server.
Step 4	From the menu, select Database > Create. Then click Add.
Step 5	Click the Data radio button, select the second disk drive, and enter the desired HDS size. Click OK.
Step 6	Click the Log radio button, select the second disk drive, and enter the desired log size. Click OK.
Step 7	Click Create.

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UCS Network Configuration and QoS

In a UCS network configuration, you must enable QoS for both the private network connections (between Side A and B) and the public network connections (between the Router and the PG).

You enable QoS on the Call Server in the:

• Cisco Unified CCE router (Configure Unified CCE Router)
• Peripheral Gateway Network Interfaces dialog box when you configure the generic peripheral gateway and CTI server
• Peripheral Gateway Network Interfaces dialog box when you configure the media routing peripheral gateway Configure Generic Peripheral Gateway

To enable QoS on the network, your network must support it. For details, refer to the Bandwidth Provisioning and QoS considerations section in the SRND: http:/​/​www.cisco.com/​en/​US/​partner/​products/​sw/​custcosw/​ps1844/​products_​implementation_​design_​guides_​list.html.

Simple Network Management Protocol

Simple Network Management Protocol (SNMP) facilitates the exchange of management information among network devices so that administrators can manage network performance and solve network problems. SNMP community strings, users, and network destinations are configured in Cisco Unified Serviceability. SNMP is covered in detail in the Serviceability Administration online help.

Unified Serviceability is one of the tools that open from the Navigation drop-down in Cisco Unified Communications Solutions tools. You can also access Unified Serviceability by entering http://x.x.x.x/ccmservice/ where x.x.x.x is the IP address of the publisher.

See Configure SNMP for information about Configuring SNMP for Unified CVP.

See the Serviceability Best Practices Guide for Cisco Unified ICM/Unified CCE & Unified CCH at http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1844/​products_​installation_​and_​configuration_​guides_​list.html for information about configuring SNMP for Unified CCE.

Community Strings

The SNMP agent uses community strings to provide security. You must configure community strings to access any management information base (MIB). Add new community strings in the Cisco Serviceability Administration interface.

A community string is configured with:

• a server
• a name of up to 32 characters
• a setting to accept SNMP packets from any host or from specified hosts
• access privileges (readonly, readwrite, readwritenotify, notifyonly, readnotifyonly, and none)
• a setting to apply the community string to all nodes in the cluster

Notification Destinations

Add notification destinations for delivery of SNMP notification events when events occur. Add and maintain notification destinations in the Cisco Serviceability Administration interface.

A notification destination is configured with:

• a server
• the host IP addresses of the trap destination
• a port number
• the SNMP version (V1 or V2c)
• the community string name to be used in the notification messages that the host generates
• the notification type
• a setting to apply to the notification destination configuration to all nodes in the cluster

Virtualization for Packaged CCE

Packaged CCE 9.0(x) has been qualified for ESXi 5.0, installed on UCS C-260-series servers.

VMware Feature Support

VMwareFeature	Packaged CCE Support?
VM Templates (OVAs)	Yes
Copy Virtual Machine	Yes
Restart Virtual Machine on Different ESXi Host	Yes
Resize Virtual Machine	No
VMware Hot Add	No
Multiple Physical NICs and vNICs	No
VMware High Availability (HA)	No
VMware Site Recovery Manager (SRM)	No
VMware vNetwork Distributed Switch	No
VMware vMotion	No
VMware Dynamic Resource Scheduler (DRS)	No
VMware Dynamic Power Management	No
Long Distance vMotion	No
VMware Storage vMotion	No
VMware Update Manager (VUM)	Patching host supported. Patching VM OS not supported
VMware Consolidated Backup (VCB)	No
VMware Data Recovery (DR, VDR)	No
VMware Snapshots	No
VMware Fault Tolerance (FT)	No
VMware vCenter Converter	No
VMsafe	No
VMware vShield	No
Virtual Appliance Packaging of UC apps	No
3rd-Party VM-based Backup Tools	No
3rd-Party VM-based Deployment Tools	No
3rd-Party Physical To Virtual (P2V) Migration Tools	No
VMware Boot from SAN	No

ESXi Counters

The ESXi server and virtual machines must operated within the limits of these key ESXi performance counters:

Category	Object	Measurement	Units	Description	Performance Indication and Threshold
Disk	ESXi Server vmhba ID VM vmhba ID	Disk Command Aborts	Number	Number of disk commands aborted on this disk in the period. Disk command aborts when the disk array is taking too long to respond to the command. (Command timeout)	This counter should be zero. A non-zero value indicates storage performance issue.
Disk	ESXi Server vmhba ID VM vmhba ID	Disk Command Latency	mSec	The average amount of time taken for a command from the perspective of a Gust OS. Disk Command Latency = Kernel Command Latency + Physical Device Command Latency.	15ms latencies or greater indicates a possible over-utilized, misbehaving, or mis-configured disk array.
Disk	ESXi Server vmhba ID VM vmhba ID	Kernel Disk Command Latency	mSec	The average time spent in ESXi Server VMKernel per command	Kernel Command Latency should be very small in comparison to the Physical Device Command Latency, and it should be close to zero. Kernel Command Latency can be high, or even higher than the Physical Device Command Latency if there is a lot of queuing in the ESXi kernel.

• Install VMWare ESXi

Related References

Verify Datastore Components and RAID Configuration

Related Information

Install VMWare ESXi

Before You Begin

You need to:

• Complete RAID Configuration for Side A and Side B.
• Have configured IP addresses for the management port of the Side A and Side B servers. You use the port and IP address to access the Cisco Integrated Management Controller (CIMC) utility.
• Have the VMware ISO image and the activation keys.

Procedure

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Step 1	Use a browser to connect to CIMC Manager using the CIMC IP address.
Step 2	Log in to CIMC Manager using your administrator user ID and password. The default user ID is admin; the default password is password.
Step 3	Enable the Virtual Media feature, which enables the server to mount virtual drives: On the CIMC Manager Server tab, click Remote Presence. On the Remote Presence pane, click the Virtual Media tab and check the check box to enable Virtual Media. Save changes.
Step 4	On the Remote Presence pane, click the Virtual KVM tab and then click Launch KVM Console.
Step 5	When the Virtual KVM Console window launches, click the VM tab.
Step 6	In the Virtual Media Session window, provide the path to the VMware ISO image by clicking Add Image and navigating to select your VMware ISO file.
Step 7	Check the check box in the Mapped column for the media that you added, and then wait for mapping to complete. Observe the progress in the Details pane. Tip    Click Details to display the Details pane and observe the reading and writing. progress.
Step 8	When mapping is complete, power on or reboot the server.
Step 9	Watch during bootup for the F2 prompt, and then press F2 to enter BIOS setup. Wait for the setup utility screen to appear.
Step 10	On the BIOS setup utility screen, select the Boot Options tab and verify that you see the devices that you just added listed as bootable devices.
Step 11	Set the hard disk boot order so that the installation-target disk is first: On the Boot Options screen, select Hard Disk Order. On the Hard Disk Order screen, set the installation-target disk to be the first boot option. Select Boot Option#1 and press Enter, then select the hard drive in the pop-up dialog and press Enter. Press Esc to return to the Boot Options screen.
Step 12	Set the installation-target hard drive to be the first boot option for the server: Select Boot Option#1 and press Enter, then select the hard drive in the pop-up dialog and press Enter. Press Esc to return to the Boot Options screen.
Step 13	Press F10 to save your changes and reboot the server.
Step 14	In the Console window, watch during bootup for the F6 prompt, and then press F6 to enter the Boot Menu.
Step 15	On the Boot Menu screen, select the ISO image that you mounted in Step 6 and then press Enter. The installation begins when the installation image is booted.
Step 16	Wait until the Welcome to VMware ESXI Installation screen is displayed, and then press Enter to start the installation process.
Step 17	Follow all prompts in the installation wizard.

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Related References

Hardware Requirements

Verify Datastore Components and RAID Configuration