Configure Unified
Intelligence Center Data Sources
Procedure
Step 1
Sign in to
Unified Intelligence Center with your Cisco Intelligence Center administrator
account (https://<hostname>:8444/cuic).
Step 2
Click
Data
Sources in the left panel.
Step 3
Choose the
Unified
CCE Historical Data Source. Click
Edit.
In the
Database Host field, enter the IP Address of the
Side A Unified CCE Data Server.
For an
external AW-HDS-DDS, enter the IP Address of the server for the external HDS.
For
Port,
enter 1433.
In the
Database Name field, enter {instance}_sideA.
For an
external HDS, enter the database name of the external HDS.
Select the timezone.
In the
Database
User ID, enter the username for the SQL Server user account created when
you configured the Cisco Intelligence Center SQL User Account.
Enter and
confirm the SQL Server User
password.
For
Charset,
enter ISO-8859-1.
Leave the Instance field blank.
Click
Test
Connection to confirm the Online status.
Step 4
Click the
Secondary tab to configure Unified CCE Historical Data Source for side B.
Click
Failover
Enabled.
In the
Database Host field, enter the IP address of the
Side B Unified CCE Database Server.
For an
external AW-HDS-DDS, enter the IP Address of the external AW-HDS-DDS server.
For
Port,
enter 1433.
For an
external HDS, enter the database name of the external HDS.
Complete
other fields as in the Primary tab.
Test Connection and
Save.
Step 5
Choose the
Unified
CCE Realtime Data Source. Click
Edit.
In the
Database Host field, enter the IP address of the
Side A Unified CCE Data Server.
For an
external AW-HDS-DDS, enter the IP Address of the external server.
For
Port,
enter 1433.
In the
Database Name field, enter {instance}_awdb.
For an
external HDS, enter the name of the external, real-time database.
Select the timezone.
In the
Database User ID field, enter the user name for that
you configured for the Cisco Unified Intelligence Center SQL Server user
account.
Enter and
confirm the Cisco Unified Intelligence Center User password.
For
Charset, enter the charset of the installed SQL.
Leave the Instance field blank.
Click
Test
Connection to confirm the Online status.
Click
Save.
Step 6
Click the
Secondary tab to configure Unified CCE Realtime Data Source for side B.
Click
Failover
Enabled.
In the
Database Host field, enter the IP Address of the
Side B Unified CCE Database Server.
For an
external AW-HDS-DDS server, enter the IP Address of the server for the external
HDS.
In the
Database Name field, enter {instance}_awdb.
For an
external HDS, enter the name of the external, real-time database.
Realtime and
Historical Transitional templates - Introductory templates designed for new
users. These templates are simplified versions of the All Fields templates, and
are similar to templates available in other contact center solutions.
Realtime and
Historical All Fields templates - Templates that provide data from all fields
in a database. These templates are most useful as a basis for creating custom
report templates.
Live Data
templates - Templates that provide up to the moment data for contact center
activity.
Realtime and
Historical Outbound templates - Templates for reporting on Outbound Option
activity. Import these templates if your deployment includes Outbound Option.
Realtime and
Historical Cisco SocialMiner templates - Templates for reporting on SocialMiner
activity. Import these templates if your deployment includes SocialMiner.
Cisco Unified
Intelligence Center Admin Security templates - Templates to report on Cisco
Unified Intelligence Server audit trails, permissions, and template ownership.
Cisco Unified
Web Interaction Manager (Unified WIM)
Cisco Unified
Customer Voice Portal (Unified CVP)
Import report bundles
Procedure
Step 1
Click Reports
in the left pane.
Step 2
Click
Import
Report.
Step 3
In the
File
Name (XML or ZIP file) field, click
Browse.
Step 4
Browse to and
select the report bundle zip file, and click
Open.
Step 5
Select the location where you want to save the file.
Step 6
Click Import.
Step 7
From the
Data Source
for ValueList drop-down list, select the data source used.
Note
You have to
select a data source for the value list only if it does not use the same data
source as the report definition. For LiveData the Data Source for ReportDefinition should be LiveData JMS DataSource. The Data Source for ValueList should be UCCE Realtime.
Step 8
Click
Import.
Configure Unified Intelligence Center Administration
Procedure
Step 1
Sign in to the
Cisco Unified Intelligence Center Administration
Console(http://{hostname}/oamp).
Step 2
Configure the Active Directory tab under Cluster Configuration > Reporting Configuration.
Enter the Host Address for the Primary Active Directory Server.
Leave the default value for Port.
Complete the Manager Distinguished Name fields.
Enter and confirm the password with which the Manager accesses the domain controller.
For User Search Base, specify the Distinguished Name of the domain you want to search.
For Attribute for User ID, select sAMAccountName.
Add at least one domain for the UserName Identifier. Do not type the @ sign before the domain name.
Set a domain as the default.
Click Test Connection.
Click Save.
Step 3
Configure syslog for all devices.
Choose
Device
Management > Log and Trace
Settings.
For each host address:
Select the
associated servers.
In the
Edit Serviceability Settings screen
Syslog Settings pane, configure the
Primary and Backup Host. Click
Save.
Step 4
Configure SNMP for all devices.
Select
Network Management > SNMP.
Navigate to SNMP and for each server add the following:
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