Contents

• IP address worksheets
• Visible network IP address requirements
• Private network IP address requirements
• Signaling Access Network IP requirements
• Static route requirements

IP address worksheets

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This chapter provides worksheets you can use to record IP addresses for the visible and private networks. You also need to define static routes for some of the nodes in the Unified ICM system.

• Visible network IP address requirements
• Private network IP address requirements
• Signaling Access Network IP requirements
• Static route requirements

Visible network IP address requirements

The table titled Visible Network IP Address Requirements lists the IP address requirements for Unified ICM node connections to the visible network. The Unified ICM nodes are listed as duplexed pairs (for example, CallRouter A and CallRouter B). You may or may not have duplexed nodes in your configuration. Supply IP addresses only for the nodes you have in your configuration.

Table 1 Visible Network IP Address Requirements

Node	Location	Address Type	IP Address
CallRouter A		High Priority
		Low Priority
		Default IP Gateway
		Netmask
CallRouter B		High Priority
		Low Priority
		Default IP Gateway
		Netmask
Logger A		Normal Data
		RAS 1
		RAS 2
		Default IP Gateway1
		Netmask
		Modem Tel. Number
Logger B		Normal Data
		RAS 1
		RAS 2
		Default IP Gateway1
		Netmask
		Modem Tel. Number
Central Site IP Router		Normal data
Remote Contact Center Site IP Route		Normal data
PG1A		Normal Data
		RAS 1
		RAS 2
		Default IP Gateway1
		Netmask
		Modem Tel. Number
PG1B		Normal Data
		RAS 1
		RAS 2
		Default IP Gateway1
		Netmask
		Modem Tel. Number
PG2A		Normal Data
		RAS 1
		RAS 2
		Default IP Gateway1
		Netmask
		Modem Tel. Number
PG2B		Normal Data
		RAS 1
		RAS 2
		Default IP Gateway1
		Netmask
		Modem Tel. Number
PG3A		Normal Data
		RAS 1
		RAS 2
		Default IP Gateway1
		Netmask
		Modem Tel. Number
PG3B		Normal Data
		RAS 1
		RAS 2
		Default IP Gateway1
		Netmask
		Modem Tel. Number
AW1		Normal Data
		Default IP Gateway1
		Netmask
AW2		Normal Data
		Default IP Gateway1
		Netmask

Private network IP address requirements

The table titled Private Network IP Address Requirements lists the IP address requirements for Unified ICM node connections to the private network. The Unified ICM nodes are listed as duplexed pairs (for example, CallRouter A and CallRouter B). You may or may not have duplexed nodes in your configuration. You need to supply IP addresses only for the nodes you have in your configuration.

Table 2 Private Network IP Address Requirements (continued)

Node	Location	Address Type	IP Address
CallRouter A		High Priority
		Low Priority
		Default IP Gateway
		Netmask
CallRouter B		High Priority
		Low Priority
		Default IP Gateway
		Netmask
Logger A		Normal Data
		RAS 1
		RAS 2
		Default IP Gateway1
		Netmask
		Modem Tel. Number
Logger B		Normal Data
		RAS 1
		RAS 2
		Default IP Gateway1
		Netmask
		Modem Tel. Number
Central Site IP Router		Normal Data
Remote Contact Center Site IP Router		Normal Data
PG1A		Normal Data
		RAS 1
		RAS 2
		Default IP Gateway1
		Netmask
		Modem Tel. Number
PG1B		Normal Data
		RAS 1
		RAS 2
		Default IP Gateway1
		Netmask
		Modem Tel. Number
PG2A		Normal Data
		RAS 1
		RAS 2
		Default IP Gateway1
		Netmask
		Modem Tel. Number
PG2B		Normal Data
		RAS 1
		RAS 2
		Default IP Gateway1
		Netmask
		Modem Tel. Number
PG3A		Normal Data
		RAS 1
		RAS 2
		Default IP Gateway1
		Netmask
		Modem Tel. Number
PG3B		Normal Data
		RAS 1
		RAS 2
		Default IP Gateway1
		Netmask
		Modem Tel. Number
AW 1		Normal Data
		Default IP Gateway1
		Netmask
AW 2		Modem Tel. Number
		Normal Data
		Default IP Gateway1
		Netmask

Signaling Access Network IP requirements

The table titled Signaling Access Network IP Requirements lists the IP address requirements for Unified ICM node connections to the Signaling Access Network. The Unified ICM nodes are listed as duplexed pairs (for example, CallRouter A and CallRouter B). You may or may not have duplexed nodes in your configuration. You need to supply IP addresses only for the nodes you have in your configuration

Table 3 Signaling Access Network IP Requirements

Node	Location	Address Type	IP Address
CallRouter A		Normal data
CallRouter B		Normal data
Network Gateway 1A		Normal data
Network Gateway 1B		Normal data

Static route requirements

The IP routers used in the Unified ICM networks must have static routes defined in order to provide the necessary connectivity between the visible LAN at the central site and the visible LANs at remote contact center sites. The static route ensures that the IP router can forward traffic from the central site to the remote site. In addition, CallRouters and Loggers must have a static route defined for the remote private LAN. This static route ensures that private network traffic is segregated from visible network traffic.

You must define all the static routes required in your configuration. However, you cannot define these static routes until you have assigned all Unified ICM nodes IP addresses.

Table 4 Static route requirements

Node	Network	Static Route
Central Site Visible Network IP Router—Side A and Side B	Visible	Define one static route for the visible LAN at each remote contact center site and each administrator site. If the central sites are geographically separated, add another static route for the other central site.
Central Site Private Network IP Router—Side A and Side B	Private	Define one static route for the private LAN at the other central site.
CallRouter—Side A and Side B	Private	If the sides of the central controller are geographically separated, define one static route for the subnet address of the private LAN on the other side of the central controller.
Logger—Side A and Side B	Private	If the sides of the central controller are geographically separated, define one static route for the subnet address of the private LAN on the other side of the central controller.
PG (all PGs)	Visible	One of the two IP routers at a contact center is targeted as the default gateway for the PG. However, the PG needs IP connectivity to both sides of the central controller. Therefore, for each PG you must define a static route to the other IP router (that is, to the IP router that is not targeted as the PG's default gateway IP router).
Remote Contact Center IP Routers	Visible	For each IP router, define a static route to one side of the central controller (to the central site visible network IP router).
Admin Site IP Routers	Visible	For each Admin Site IP router, define a static route to one side of the central controller (to the central site visible network IP router).