The NIC Supplements are reference documents that contain specific
information on how the Unified ICM Network Interface Controller (NIC)
interfaces with the supported IXC carrier networks. The NIC is the software
process that allows the Unified ICM system to communicate with the
carrier's intelligent switching network. For detailed technical
information, refer to the NIC supplements when you are planning for IXC access.
There are NICs, and NIC Supplements, for each carrier supported by the
Unified ICM software (AT&T, Sprint, and so on). The NIC Supplements are
technical reference companions to the Cisco Unified ICM software documentation
The ACD Supplements are reference documents that contain the specific
information you need to maintain Unified ICM Peripheral Gateways (PGs) in an
Unified ICM environment. The PG is the Unified ICM component that provides an
interface to proprietary ACD systems.
There are ACD supplements for each ACD supported by the Unified ICM
software (Aspect CallCenter, Avaya ACM, Nortel Symposium/Avaya ACC, and so on).
The ACD Supplements are the ACD-specific companions to the Unified ICM software
documentation set. For example, while other Unified ICM documents such as the
Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted and
Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted cover general topics such as
configuring an overall Unified ICM system and writing scripts to route contact
center requests, the ACD Supplements provide specific information on
configuring certain types of PGs and making any necessary adjustments to the
ACD configuration. Refer to the ACD Supplements for detailed technical
information when you are determining the requirements for your ACDs.