Contents

• IVR Reports
• IVR Ports Performance Historical
• Current fields in the IVR Ports Performance Historical Grid View
• Available fields in the IVR Ports Performance Historical Grid View
• Sample IVR Ports Performance Historical Report
• IVR Ports Performance Historical
• Current fields in the IVR Ports Performance Historical Grid View
• Available fields in the IVR Ports Performance Historical Grid View
• Sample IVR Ports Performance Historical Report
• Current fields in the IVR Ports Performance Historical Grid View
• Available fields in the IVR Ports Performance Historical Grid View
• Sample IVR Ports Performance Historical Report

IVR Reports

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IVR Ports Performance Historical

This template shows the performance of Interactive Voice Response (IVR) ports for the selected time period. It presents a table of half-hour counts of IVR ports in-service, ports idle, and the time HH:MM:SS (hours, minutes, seconds) that all ports were busy.

Default Sort Order: By IVR port trunk group and then by date and time.

Views: This report only has a grid view.

Grouping: by IVR Ports

Value List: Trunk

Database Schema Tables from which data is retrieved: Trunk Group and Trunk_Group_Half_Hour.

• Current fields in the IVR Ports Performance Historical Grid View
• Available fields in the IVR Ports Performance Historical Grid View
• Sample IVR Ports Performance Historical Report

Current fields in the IVR Ports Performance Historical Grid View

Current fields are those fields that appear by default in a grid view report generated from the stock template. You can change them. For more information, see Current Fields and Available Fields.

Column (Field)	Description
IVR Ports	The name of the IVR port used by the trunk group. Derived from: Trunk_Group.EnterpriseName.
DateTime	The date and time of the selected row's data in MM/DD/YYYY (month, day, year) and HH:MM:SS (hour, minute, second) format. Derived from: Trunk_Group_Half_Hour.DateTime.
Ports	The number of ports in the group in service at the end of the interval. Derived from: Trunk_Group_Half_Hour.TrunksInService.
% Busy	The percentage of time that the trunk groups in service were in use in the interval (for Inbound Only). Derived from: Trunk_Group_Half_Hour.InUseInboundTime / Trunk_Group_Half_Hour.InServiceTime.
All Ports Busy	The total time, in HH:MM:SS (hours, minutes, seconds), in the interval, that all ports in the group were busy. Derived from: Trunk_Group_Half_Hour.AllTrunksBusy.

Report Summary

This report has a Group Summary for each IVR Port for each interval. It also has a Report Summary showing all fields for all IVR Ports. For more information, see About Report Summaries.

Available fields in the IVR Ports Performance Historical Grid View

Additional Available fields for this template are populated from the Trunk Group and Trunk_Group_Half_Hour tables as documented in the Database Schema Guide.

Sample IVR Ports Performance Historical Report

This illustration is a sample of the report generated from the IVR Ports Performance Historical Report template.

Figure 1. IVR Ports Performance Report

IVR Ports Performance Historical

This template shows the performance of Interactive Voice Response (IVR) ports for the selected time period. It presents a table of half-hour counts of IVR ports in-service, ports idle, and the time HH:MM:SS (hours, minutes, seconds) that all ports were busy.

Default Sort Order: By IVR port trunk group and then by date and time.

Views: This report only has a grid view.

Grouping: by IVR Ports

Value List: Trunk

Database Schema Tables from which data is retrieved: Trunk Group and Trunk_Group_Half_Hour.

• Current fields in the IVR Ports Performance Historical Grid View
• Available fields in the IVR Ports Performance Historical Grid View
• Sample IVR Ports Performance Historical Report
• Current fields in the IVR Ports Performance Historical Grid View
• Available fields in the IVR Ports Performance Historical Grid View
• Sample IVR Ports Performance Historical Report

Current fields in the IVR Ports Performance Historical Grid View

Current fields are those fields that appear by default in a grid view report generated from the stock template. You can change them. For more information, see Current Fields and Available Fields.

Column (Field)	Description
IVR Ports	The name of the IVR port used by the trunk group. Derived from: Trunk_Group.EnterpriseName.
DateTime	The date and time of the selected row's data in MM/DD/YYYY (month, day, year) and HH:MM:SS (hour, minute, second) format. Derived from: Trunk_Group_Half_Hour.DateTime.
Ports	The number of ports in the group in service at the end of the interval. Derived from: Trunk_Group_Half_Hour.TrunksInService.
% Busy	The percentage of time that the trunk groups in service were in use in the interval (for Inbound Only). Derived from: Trunk_Group_Half_Hour.InUseInboundTime / Trunk_Group_Half_Hour.InServiceTime.
All Ports Busy	The total time, in HH:MM:SS (hours, minutes, seconds), in the interval, that all ports in the group were busy. Derived from: Trunk_Group_Half_Hour.AllTrunksBusy.

Report Summary

This report has a Group Summary for each IVR Port for each interval. It also has a Report Summary showing all fields for all IVR Ports. For more information, see About Report Summaries.

Available fields in the IVR Ports Performance Historical Grid View

Additional Available fields for this template are populated from the Trunk Group and Trunk_Group_Half_Hour tables as documented in the Database Schema Guide.

Sample IVR Ports Performance Historical Report

This illustration is a sample of the report generated from the IVR Ports Performance Historical Report template.

Figure 2. IVR Ports Performance Report

Current fields in the IVR Ports Performance Historical Grid View

Current fields are those fields that appear by default in a grid view report generated from the stock template. You can change them. For more information, see Current Fields and Available Fields.

Column (Field)	Description
IVR Ports	The name of the IVR port used by the trunk group. Derived from: Trunk_Group.EnterpriseName.
DateTime	The date and time of the selected row's data in MM/DD/YYYY (month, day, year) and HH:MM:SS (hour, minute, second) format. Derived from: Trunk_Group_Half_Hour.DateTime.
Ports	The number of ports in the group in service at the end of the interval. Derived from: Trunk_Group_Half_Hour.TrunksInService.
% Busy	The percentage of time that the trunk groups in service were in use in the interval (for Inbound Only). Derived from: Trunk_Group_Half_Hour.InUseInboundTime / Trunk_Group_Half_Hour.InServiceTime.
All Ports Busy	The total time, in HH:MM:SS (hours, minutes, seconds), in the interval, that all ports in the group were busy. Derived from: Trunk_Group_Half_Hour.AllTrunksBusy.

Report Summary

This report has a Group Summary for each IVR Port for each interval. It also has a Report Summary showing all fields for all IVR Ports. For more information, see About Report Summaries.

Available fields in the IVR Ports Performance Historical Grid View

Additional Available fields for this template are populated from the Trunk Group and Trunk_Group_Half_Hour tables as documented in the Database Schema Guide.

Sample IVR Ports Performance Historical Report

This illustration is a sample of the report generated from the IVR Ports Performance Historical Report template.

Figure 3. IVR Ports Performance Report