Report Template Reference Guide For Cisco Unified Intelligence Center, Release 9.0(2) [Cisco Unified Intelligence Center]



Report Template Reference Guide For Cisco Unified Intelligence Center, Release 9.0(2) Preface Agent and Agent Skill Group Reports Intelligence Center Admin Call Type and Call Type Skill Group Reports Enterprise and Peripheral Service Reports Enterprise and Peripheral Skill Group Reports Skill Group and Precision Queue Reports IVR Reports Working with reporting templates Unified ICM/Unified CCE reporting concepts Index	Report Template Reference Guide For Cisco Unified Intelligence Center, Release 9.0(2) Click the links on the left to view the individual chapters in HTML format. Download the complete book (PDF - 6 MB)
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