When a Unified Contact Center operation issue arises, you can
use the Unified System CLI tool to collect data for Cisco engineers to review.
For example, you can use the System CLI if you suspect a call
is not handled correctly. In this case you use the
command to collect data and send the data to Cisco support.
The Unified System CLI includes the following features:
- Installs automatically on
all Unified CCE, Unified CVP, and Unified CCDM servers.
- Retrieves your entire
solution topology automatically from the Unified CCDM/OAMP server.
- Uses a consistent command
across multiple products and servers.
- Executes as a Windows
The following figure shows the devices and Cisco Unified products that the Unified System CLI interacts with.
Figure 1. Unified System CLI Commands
Complete the following procedure using the Unified System CLI
to collect system diagnostic information from the components.