Golden templates are master copies of contact center applications that can be reused or installed on multiple virtual machines. They are built on a source system, which is a single (source) core server controlled by a partner or service provider.
After the golden template are built, an automation process clones and deploys the golden templates as virtual machines (VMs) for the pair of destination core servers deployed for the customer.
Afterwards, you administer configuration tasks on the contact center VM applications on the destination system Side A and Side B.
The sequence is:
- Create Golden Template
- Clone and OS Customization
- Configure Customer Instance