Cisco Finesse supports both HTTP and secure HTTP (HTTPS). Administrators can sign in to the Administration Console using HTTP or HTTPS. Agents and supervisors can sign in to the Cisco Finesse Agent Desktop using either HTTP or HTTPS.
Administrators can run the Cisco Finesse HTTPS Redirect CLI command to enforce HTTPS access for both the Administration Console and the Agent Desktop. For more information, see Cisco Finesse HTTPS Redirect.
This guide uses HTTP for all example URLs.
This manual uses the following conventions:
Boldface font is used to indicate commands, such as user
entries, keys, buttons, and folder and submenu names. For example:
Edit > Find.
Italic font is used to indicate the following:
To introduce a new term. Example: A
skill group is a collection of agents who share
For emphasis. Example:
Do not use the numerical naming convention.
A syntax value that the user must replace. Example: IF
(condition, true-value, false-value)
A book title. Example: See the
Cisco CRS Installation Guide.
Window font, such as Courier, is used for the following:
Text as it appears in code or that the window displays.
Angle brackets are used to indicate the following:
For arguments where the context does not allow italic,
such as ASCII output.
A character string that the user enters but that does not
appear on the window such as a password.
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