This guide explains how to install Cisco Finesse Release
9.0(1), and how to perform initial tasks so that agents can sign in to the
This guide is
prepared for system engineers and administrators who are responsible for the
installation of—and initial access to—Cisco Finesse.
printed copy of this document might not represent the latest Cisco product
information available. To find out whether this guide has been updated for
Release 9.0(1), you can locate the document and check the cover date on
Cisco.com at this URL:
Click Voice and Unified Communications, then click
Customer Collaboration, then click Cisco Unified
Contact Center Products, and then click Cisco
addition to this preface, this guide is arranged as follows:
User Guides are available on Cisco.com and include this installation
guide, Release Notes for Cisco Finesse Release 9.0(1), and
the User Guide for the Cisco Finesse Administration and
Boldface font is used to indicate commands, such as user
entries, keys, buttons, and folder and submenu names. For example:
Edit > Find.
Italic font is used to indicate the following:
To introduce a new term. Example: A
skill group is a collection of agents who share
For emphasis. Example:
Do not use the numerical naming convention.
A syntax value that the user must replace. Example: IF
(condition, true-value, false-value)
A book title. Example: See the
Cisco CRS Installation Guide.
Window font, such as Courier, is used for the following:
Text as it appears in code or that the window displays.
Angle brackets are used to indicate the following:
For arguments where the context does not allow italic,
such as ASCII output.
A character string that the user enters but that does not
appear on the window such as a password.
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For information on obtaining
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information, see the monthly What's New in Cisco Product
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