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Before you install
About Cisco Finesse installation
Cisco Finesse is installed on a virtual machine as a primary or secondary node. The installation screens refer to the primary node as the first node.
Finesse is installed on the Linux-based Unified Communications Operating System (OS). This system is an appliance model or "closed box" developed by Cisco, which does not support navigation into, or manipulation of, the file system.
Prerequisites and recommendations
Before you proceed with the installation, note the following requirements and recommendations:
- You must have access to a server on which you can install a virtual machine (VM) and you must be familiar with VM installation. See http://cisco.com/go/uc-virtualized for information about supported virtual machines and VMware requirements.
- You must download the Finesse Open Virtual Appliance (OVA) template and its README.txt. You deploy this template for the installation.
- You must have access to a Network Time Protocol (NTP) server.
- You must have a valid hostname and domain.
- You must have a preconfigured default router.
- You must have a preconfigured Domain Name Server (DNS) and have set up forward and reverse DNS.
- The Administration & Data Server database (AWDB) must be configured to use Windows authentication.
- The AWDB must be configured to use a Domain user.
- You must ensure that the port is the same for the primary and backup Administration & Data Servers.
- If Cisco Unified Customer Voice Portal (Unified CVP) is used for queuing, configure Unified CVP to support warm transfer and conference, as described in the section "Using the Warm Transfer feature with SIP calls" in the Configuration and Administration Guide for Cisco Unified Customer Voice Portal (http://www.cisco.com/en/US/products/sw/custcosw/ps1006/products_installation_and_configuration_guides_list.html) and the section "Network Transfer" in the Cisco Unified Customer Voice Portal Solution Reference Network Design (http://www.cisco.com/en/US/products/sw/custcosw/ps1006/products_implementation_design_guides_list.html).
- The installation takes about an hour. For most of that time, it can run unattended.
- On the installation configuration screens, note that many values—such as hostnames, user IDs, and passwords—are case-sensitive.
- Much of the installation requires no action on the part of the person who runs it. When user input is required, use the following keyboard navigation and selection actions. (The installation wizard screens do not recognize a mouse or a touchpad.)
Table 1 Installation Wizard Navigation To Do This
Press This Key
Move to the next field
Tab
Move to the previous field
Alt-Tab
Select an option
Spacebar
Scroll up or down a list
Up or Down Arrow keys
Go to the previous screen
Tab to Back and press the Spacebar
Get information about a screen
Tab to Help and press the Spacebar
Configuration worksheet
Use this configuration worksheet to record network and password information that the basic installation configuration wizard requires. Store this worksheet information for future reference.
Table 2 Configuration Worksheet Configuration Data
Your Entry
Hostname
Note The hostname cannot be "local host." The hostname must be the hostname of the server as registered in the DNS.
__________________________
IP Address and Mask
__________________________
Gateway (GW) Address
__________________________
Primary DNS IP Address
__________________________
Secondary DNS IP Address (optional)
__________________________
Domain
_________________________
Administrator User credentials (for more information, see What accounts and passwords are defined during installation?)
Administrator User ID: ________________________
Administrator User Password: _____________________
Timezone
__________________________
Certificate Information
Organization:__________________________
Unit:__________________________
Location:__________________________
State:__________________________
Country:__________________________
NTP Server Host Name or IP Address
NTP Server 1: __________________________
NTP Server 2: __________________________
Database Access Security Password
Security Password: __________________________
Application User credentials (for more information, see What accounts and passwords are defined during installation?)
Application User ID: ________________________
Application User Password: _____________________
A Side CTI Server Hostname or IP Address
__________________________
A Side CTI Server Port
__________________________
B Side CTI Server Hostname or IP Address
__________________________
B Side CTI Server Port
__________________________
Peripheral ID (ID of the CallManager PG)
__________________________
Primary Administration & Data Server Hostname or IP Address
__________________________
Backup Administration & Data Server Hostname or IP Address
__________________________
Administration & Data Server Port
__________________________
AWDB Domain
__________________________
AWDB Name
__________________________
Username to access the AWDB
Note This user must be a Domain user. __________________________
Password to access the AWDB
__________________________
Hostname or IP address of the secondary Finesse server
__________________________
__________________________