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Cisco Unified Customer Voice Portal (CVP) Solution Reference Network Design (SRND) Release 9.0(1)
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Preface
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Unified CVP architecture
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Functional deployment models
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Distributed deployments
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Unified CVP design for high availability
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Cisco Unified ICM interactions
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Calls originated by Cisco Unified Communications Manager
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Gateway options
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Unified CVP VXML server design implications
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Network infrastructure considerations
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Call transfer options
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Media file options
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Managing, monitoring, and reporting functions
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Sizing
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Index
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Feedback
Contents
Preface
This document provides design considerations and guidelines for deploying enterprise network solutions that include the Cisco Unified Customer Voice Portal (CVP).
This document builds upon ideas and concepts presented in the latest version of the Cisco Unified Contact Center Enterprise (Unified CCE) Solution Reference Network Design (SRND), which is available online at
- Audience
- New changed release information
- Revision history
- Licensing information
- Documentation, support, and security guidelines
Audience
This design guide is intended for the system architects, designers, engineers, and Cisco channel partners who want to apply best design practices for the Cisco Unified Customer Voice Portal (CVP).
This document assumes that you are already familiar with basic contact center terms and concepts and with the information presented in the Cisco Unified CCE SRND. To review those terms and concepts, see the documentation at the preceding URL.
Revision history
This document may be updated at any time without notice. You can obtain the latest version of this document online at:
Visit this Cisco.com website periodically and check for documentation updates by comparing the revision date (on the front title page) of your copy with the revision date of the online document.
The following table lists the revision history for this document.
Content was updated for Cisco Unified Communications System Release 7.1.
The name "VoiceXML server" was changed to "Unified CVP VXML Server" throughout this document.
The name "VoiceXML Studio" was changed to "Cisco Unified Call Studio" throughout this document.
Some content was updated in the chapters on Gateway options and Call transfer options.
February 22, 2011
Content was updated to indicate Unified CVP support of ASR 1000 Series and the limitations thereof.
March 7, 2011
Added ISR support in CVP to 8.5.1 SRND.
July 6, 2012
Added content on Video in Queue feature and several other topics for 9.0 SRND.
Updated content related to features not supported for Unified CVP 9.0(1) such as Content Service Switch (CSS), Cisco Unified Presence Server (CUPS), Gatekeeper, H.323, protocol, IBM WebSphere, Microsoft Windows Server 2003, Informix 10.x and Cisco Security Agent
Licensing information
The licensing information for Cisco Unified CVP has been consolidated and moved into the Cisco Customer Contact Solutions Ordering Guide. The Ordering Guide provides a single, frequently updated source for all the Unified CVP licensing information. Cisco employees and Partners with a valid login account can access the Ordering Guide at:
If you need licensing information for Unified CVP but you cannot access the Ordering Guide, contact your local Cisco Systems Engineer (SE) or Partner.
Documentation, support, and security guidelines
For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html