This document provides design considerations and guidelines for
deploying enterprise network solutions that include the Cisco Unified Customer
Voice Portal (CVP).
This document builds upon ideas and concepts presented in the
latest version of the
Cisco Unified Contact Center Enterprise (Unified CCE) Solution
Reference Network Design (SRND), which is available online at
This design guide is intended for the system architects,
designers, engineers, and Cisco channel partners who want to apply best design
practices for the Cisco Unified Customer Voice Portal (CVP).
This document assumes that you are already familiar with basic
contact center terms and concepts and with the information presented in the
Cisco Unified CCE SRND. To review those terms and concepts,
see the documentation at the preceding URL.
New changed release information
Within each chapter, new and revised information is listed in a
New and changed information.
This document may be updated at any time without notice. You
can obtain the latest version of this document online at:
Initial release of this document for Cisco Unified
February 22, 2011
Content was updated to indicate Unified CVP support of ASR 1000 Series and the limitations thereof.
March 7, 2011
Added ISR support in CVP to 8.5.1 SRND.
July 6, 2012
Added content on Video in Queue feature and several other topics for 9.0 SRND.
Updated content related to features not supported for Unified CVP 9.0(1) such as Content Service Switch (CSS), Cisco Unified Presence Server (CUPS), Gatekeeper, H.323, protocol, IBM WebSphere, Microsoft Windows Server 2003, Informix 10.x and Cisco Security Agent
The licensing information for Cisco Unified CVP has been
consolidated and moved into the
Cisco Customer Contact Solutions Ordering Guide. The
Ordering Guide provides a single, frequently updated source for all the Unified
CVP licensing information. Cisco employees and Partners with a valid login
account can access the Ordering Guide at:
If you need licensing information for Unified CVP but you cannot
access the Ordering Guide, contact your local Cisco Systems Engineer (SE) or
Documentation, support, and security guidelines
For information on obtaining documentation, obtaining support,
providing documentation feedback, security guidelines, and also recommended
aliases and general Cisco documents, see the monthly
What’s New in Cisco Product Documentation, which also lists
all new and revised Cisco technical documentation, at: