Contents

3 - A - B - C - D - E - F - G - H - I - L - M - N - O - P - Q - R - S - T - U - V - W -

Index

3

3G-H324M Gateway
configuration 1

A

ACD 1
admission control for calls 1
aging cache 1
Application Content Engine (ACE)
migrate from CSS to ACE 1
minimum license information 1
application examples 1
architecture 1
ASR 1 2 3 4 5
automatic call distributor (ACD) 1
Automatic Speech Recognition (ASR) 1 2 3 4 5

B

backup and restore 1
bandwidth
for retrieving prompts 1
provisioning 1 2
Basic Video Service 1 2
blind transfer 1
border element 1
branch office
gateways 1
media server 1

C

cache aging 1
caching
prompts 1 2
query URLs 1
call admission control 1
Call Director
call flow model described 1
deployment model 1 2 3
Call Server 1
Call Studio 1 2 3
calls
admission control 1
control of 1 2 3
control traffic 1
disposition of 1 2 3 4 5 6 7 8 9
flows 1 2 3 4 5 6 7 8
help desk 1
initial treatment 1 2
in progress 1
log files 1
maximum number 1
originated by Cisco Unified CM 1 2
outbound 1
queue and collect 1
routing 1
self-service 1
survivability 1
tracking 1
traffic 1
transfers 1 2 3 4 5 6 7
typical call flow described 1
CCE 1
Central Controller 1
centralized
VoiceXML gateways 1
VXML Servers 1
Cisco integrated 3G-H324M
topology and call flow 1
Cisco IOS 1 2
Cisco Unified Border Element 1
Cisco Unified Call Studio 1 2 3
co-located VXML Servers and gateways 1
co-resident
ingress gateway and VoiceXML 1
servers 1
components of CVP 1
Comprehensive call flow model
described 1
Comprehensive deployment model
described 1
Using ICM Micro-Apps 1 2
Using Unified CVP VXML Server 1 2
configuration
3G-H324M gateway 1
configuration of
ASR 1
caching for prompts 1 2
Cisco IOS gateway 1
Cisco Unified CM 1 2
dial plan 1
Intelligent Contact Management (ICM) 1
IVR service 1
media server 1
originating gateway 1
SIP Proxy Server 1 2
streaming for prompts 1
TTS 1
Unified CVP VXML Server 1
Unified ICM 1
VoiceXML gateway 1
consultative transfer 1
Content Services Switch (CSS) 1
control traffic 1
Correlation ID 1 2
CSS 1
CVP
architecture 1
Call Server 1
Cisco Unified Call Studio 1
components 1
co-residency 1
described 1
licensing 1
Operations Console 1
Server 1
sizing components 1
Video Service 1

D

data
reporting 1
traffic 1
deployment models
Call Director 1
Comprehensive models 1
distributed models 1
functional models 1
hosted implementations 1 2
Model #1 - Standalone Self-Service 1 2
Model #2 - Call Director 1 2
Model #3a - Comprehensive Using ICM Micro-Apps 1 2
Model #3b - Comprehensive Using Unified CVP VXML Server 1 2
Model #4a - VRU Only with NIC Controlled Routing 1
Model #4b - VRU Only with NIC Controlled Pre-Routing 1
Model #4 - VRU Only 1
Network VRU types 1
standalone self-service 1 2
types and their uses, summarized 1
Unified CVP VXML Server (Standalone) 1
VRU only 1
design process
overall steps 1
SIP protocol recommended 1
dial plan 1
disposition of calls 1 2 3 4 5 6 7 8 9
distributed
deployments 1
gateways 1
network options 1
VoiceXML gateways 1 2
DNS Server 1
domain
CVP part of 1
DTMF 1 2

E

Egress Gateway 1
enterprise domain
CVP part of 1
example applications 1

F

firewalls 1
flow of calls 1 2
formal reporting 1
functional deployment models 1 2

G

G.711 and G.729 support 1
gatekeeper
configuration 1
gateways
at a branch office 1
centralized 1
Cisco integrated 3G-H324M 1
Cisco IOS 1
co-located with VXML Servers 1
distributed 1 2 3
maximum VoiceXML sessions 1
MGCP 1
originating calls 1
PSTN 1 2
selecting appropriate ones 1 2
sizing 1 2
using Cisco Unified CM 1 2
voice egress 1
voice ingress 1
VoiceXML 1 2 3 4 5
GED-125 1

H

hardware for high availability 1
health monitoring 1
help desk calls 1
high availability
deployment options 1
design considerations 1
Layer 2 switch 1
hookflash 1 2 3
hosted implementations 1 2
HTTP 1

I

IBM Informix Dynamic Server (IDS) 1
ICM
call transfers 1
Central Controller 1
configuration 1
high availability 1
interactions with CVP 1
with AST/TTS 1
with Unified CVP VXML Server 1
IDS 1
IN 1
in-progress calls 1
Informix Dynamic Server (IDS) 1
infrastructure of the network 1
Ingress Voice Gateway 1
initial call treatment 1 2
Intelligent Contact Management (ICM) 1 2
Intelligent Network (IN) Release Trunk Transfers 1
IOS 1 2
IVR Service 1

L

Layer 2 switch 1
licensing 1
log files 1

M

managing the Unified CVP system 1
maximum
number of calls 1
VoiceXML sessions 1
media files 1 2
Media Gateway Control Protocol (MGCP) 1
Media Resource Control Protocol (MRCP) 1
media server 1 2
messages for reporting 1
MGCP 1 2
microapplications 1
Model #1 - Standalone Self-Service 1 2
Model #2 - Call Director 1 2
Model #3a - Comprehensive Using ICM Micro-Apps 1 2
Model #3b - Comprehensive Using Unified CVP VXML Server 1 2
Model #4 - VRU Only 1
Model #4a - VRU Only with NIC Controlled Routing 1
Model #4b - VRU Only with NIC Controlled Pre-Routing 1
monitoring the Unified CVP system 1
MRCP 1
multi-language support 1
multiple reporting servers 1

N

network infrastructure 1
network security 1
Network VRU types 1 2 3
non-streaming prompts 1

O

OAMP 1
OAMP Resource Manager (ORM) 1
Operate
Administer, Maintain, Provision (OAMP) 1
Operations Console 1
Operations Console Server 1
originating gateway 1
ORM 1
outbound calls 1

P

peripheral gateway (PG) 1
PG 1
ports
usage 1 2
prompts
bandwidth 1
caching 1 2
non-streaming 1
streaming 1
protocol-level call flow 1 2
provisioning bandwidth 1 2
proxy server
server group elements 1
types supported 1
PSTN gateways 1 2

Q

QoS 1 2
Quality of Service (QoS) 1 2
query URLs 1
queue-and-collect calls 1

R

RAID 1
Refer transfer 1
release trunk transfers 1
reporting
described 1
examples 1
messages 1
multiple servers 1
Server 1
servers 1
Resource Reservation Protocol (RSVP) 1
restoring data files 1
routing calls 1
RSVP 1
RTP 1

S

SBC 1
scalability options 1
scripting 1
security
on the network 1
self-service
calls 1 2 3
deployment model 1 2
separate ingress gateway and VoiceXML 1
server group elements
proxy server 1
servers
co-resident 1
multiple 1
reporting 1
sizing 1
VoiceXML 1
session border controller (SBC) 1
SIP
call flow 1 2 3 4
call transfers 1
dial plan 1
Proxy Server 1 2 3
signaling 1
SIP Service 1
SIP protocol
recommended for deployments 1
sizing
components 1 2
scalability options 1
skill groups 1 2
Standalone Self-Service deployment model 1 2 3 4
statistical monitoring 1
streaming of prompts 1
survivability of calls 1

T

Takeback-and-Transfer 1
See TNT 1
TBCT 1 2
TCP socket persistence 1
TDM interface 1 2
Telecom Italia Mobile (TIM) 1
Text-to-Speech (TTS) 1 2 3 4 5
third-party
media server 1
VRUs 1
TIM 1
TNT 1
traffic
marking 1
voice 1 2
transfers
blind 1
call transfer options 1
consultative 1
in Call Director deployments 1
in Comprehensive deployments 1
in standalone VoiceXML deployments 1
to live agent 1 2
VoIP-based 1
warm 1
Translation Route ID 1 2
troubleshooting 1
TTS 1 2 3 4 5
Two B Channel Transfer 1
See TBCT 1
Two B Channel Transfer (TBCT) 1
Type 10 VRU 1
Type 2 VRU 1
Type 3 VRU 1
Type 5 VRU 1
Type 7 VRU 1
Type 8 VRU 1
types of Network VRUs 1 2 3

U

Unified Call Studio 1 2 3
Unified CM
as egress gateway 1
as ingress gateway 1
call admission control 1
calls originated by 1 2
configuration 1
described 1
high availability 1
Unified Contact Center Enterprise (CCE) 1

V

video endpoints 1
Video Service 1
voice response unit (VRU) 1
voice traffic 1 2
VoiceXML
call transfers 1
centralized servers 1
Cisco Unified Call Studio 1 2
described 1
documents 1
Gateway 1
gateways 1 2 3 4
maximum number of sessions 1
over HTTP 1
Server 1 2 3
sizing 1
Unified CVP VXML Server 1
Unified CVP VXML Server (Standalone) 1
VoIP-based
pre-routing 1
transfers 1
VRU 1
VRU call flow model
described 1
VRU Only deployment model 1 2
VRU Only with NIC Controlled Pre-Routing 1
VRU Only with NIC Controlled Routing 1
VRU PG 1

W

warm consultative transfer 1
wink 1