This manual provides a brief overview of the Cisco Customer Telephony Integration Object Server (CTI OS) product, introduces programmers to developing CTI enabled applications with CTI OS, and describes the syntax and usage for CTI OS methods and events.
This manual is for system integrators and programmers who want to use CTI OS to integrate CTI applications with the Cisco Contact Center software.
The manual is divided into the following chapters.
Related documentation includes the documentation sets for Cisco CTI
Object Server (CTI OS), Cisco Agent Desktop (CAD), Cisco Agent Desktop -
Browser Edition (CAD-BE), Cisco Unified Contact Center Management Portal, Cisco
Unified Customer Voice Portal (Unified CVP), Cisco Unified IP IVR, Cisco
Support Tools, and Cisco Remote Monitoring Suite (RMS).
For documentation for these Cisco Unified Contact Center Products,
Boldface type is used for user entries, keys, buttons, and
folder and submenu names.
Choose Edit > Find from the ICM Configure
Italic type indicates one of the following:
A newly introduced
A generic syntax
item that you must replace with a specific value
A title of a
A skill group is a
collection of agents who share similar skills.
Do not use the
numerical naming convention that is used in the predefined templates (for
information, see the Database Schema Guide for Cisco Unified ICM/Contact Center
Enterprise & Hosted.
An arrow ( > ) indicates an item from a pull-down menu.
The Save command from the File menu is referenced as File >
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