Reason codes are initiated by the agent from the Cisco Agent
Desktop (CAD) or are generated by the system. For details on agent-triggered reason
code explanations see the
Cisco Agent Desktop User’s Guide and the Cisco Desktop
Administrator User’s Guide.
The system-generated reason codes are displayed in the following
reports when the Unified CCX server moves an agent to the Logout or Not Ready
Logout reason codes: The Agent Login Logout Activity Report
displays detailed information about the login/logout date, time, and other
details for each session during the report period (see
Agent Login Logout Activity Report).
Not Ready reason codes: The Agent Not Ready Reason Code
Summary Report displays information about the length of time each agent spent
in Not Ready state during a specified report period. For each agent, the total
time spent in the Not Ready state is displayed along with other details (see
Agent Not Ready Reason Code Summary Report).
Logout and Not Ready reason codes:
The Agent State Detail Report displays about when the agent
changed from one state to another. (see
Agent State Detail Report).
Each system-generated reason code in these reports are
associated with an event indicating the agent’s status (see
System-generated reason code events).