Cisco Unified Contact Center Express Historical Reporting
Administrator and Developer Guide, Release explains how the queries
are designed for the Cisco Unified Contact Center Express (Unified CCX)
historical reports. It also describes how database records are written for
various call scenarios, how to share historical reports on the web, how to
export data to a data warehouse, and how to create custom reports. In addition,
this manual provides answers to a variety of frequently asked questions.
The information in this manual is designed to help you
understand the Cisco Unified CCX historical reports and to assist you if you
want to create your own custom reports.