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Contents
Overview
Cisco Unified Contact Center Express Historical Reporting Administrator and Developer Guide, Release explains how the queries are designed for the Cisco Unified Contact Center Express (Unified CCX) historical reports. It also describes how database records are written for various call scenarios, how to share historical reports on the web, how to export data to a data warehouse, and how to create custom reports. In addition, this manual provides answers to a variety of frequently asked questions.
The information in this manual is designed to help you understand the Cisco Unified CCX historical reports and to assist you if you want to create your own custom reports.
- Audience
- Organization
- Related documentation
- Obtaining documentation obtaining support and security guidelines
- Documentation feedback
Organization
This manual is organized as follows:
Related documentation
For additional information related to Unified CCX historical reporting, refer to the following documents, which are available at this URL:
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/tsd_products_support_series_home.htm
Obtaining documentation obtaining support and security guidelines
For information on obtaining documentation, obtaining support, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html