Contents

• Unified CCX Rollback
• Important Considerations for Rollback
• Roll Back Upgrade for Single Node Setup
• Roll Back Upgrade for HA Setup
• Reset Database Replication After Rollback
• Roll Back Desktop Clients
• Roll Back Unified CCX Clients

Unified CCX Rollback

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This chapter explains how to roll back an upgrade.

• Important Considerations for Rollback
• Roll Back Upgrade for Single Node Setup
• Roll Back Upgrade for HA Setup
• Reset Database Replication After Rollback
• Roll Back Desktop Clients
• Roll Back Unified CCX Clients

Important Considerations for Rollback

Caution

Configuration/reporting updates that are made after the upgrade are not be preserved when you roll back.

• Do not make any configuration changes during the rollback, because the changes are lost after the rollback.
• In an HA setup, do not switch versions on both the first and second nodes at the same time. Perform switch version on the second node only after you have switched versions on the first node.

Roll Back Upgrade for Single Node Setup

Procedure

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Step 1	Check and Perform Switch Version
Step 2	Verify Version of Unified CCX
Step 3	Verify Status of Services
Step 4	Roll Back Desktop Clients
Step 5	Roll Back Unified CCX Clients

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Roll Back Upgrade for HA Setup

Procedure

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Step 1	Check and Perform Switch Version. Perform switch version on the first node.
Step 2	Check and Perform Switch Version. Perform switch version on the second node.
Step 3	Verify Version of Unified CCX
Step 4	Verify Status of Services
Step 5	Roll Back Unified CCX Clients
Step 6	Reset Database Replication After Rollback
Step 7	Verify Unified CCX Database Replication
Step 8	Verify Cisco Database Replication
Step 9	Roll Back Desktop Clients

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Reset Database Replication After Rollback

If you roll back to an older version of Unified CCX, you must manually reset database replication within the cluster for an HA setup.

Procedure

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Step 1	Log in to Cisco Unified Communications OS Platform CLI using administrator username and password.
Step 2	Enter the command utils uccx dbreplication reset all to reset database replication.

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Roll Back Desktop Clients

Procedure

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Step 1	Uninstall the Cisco Unified CCX Desktop Administrator.
Step 2	Uninstall the Cisco Unified CCX Supervisor Desktop.
Step 3	Uninstall the Cisco Unified CCX Agent Desktop.
Step 4	Log in to Cisco Unified CCX Administration using Unified CCX username and password.
Step 5	Choose Tools > Plug-ins.
Step 6	Click Cisco Unified CCX Desktop Suites.
Step 7	If you want to install Cisco Unified CCX Desktop Administrator, click Cisco Unified CCX Desktop Administrator to download and run.
Step 8	If you want to install Cisco Unified CCX Supervisor Desktop, click Cisco Unified CCX Supervisor Desktop to download and run.
Step 9	If you want to install Cisco Unified CCX Agent Desktop, click Cisco Unified CCX Agent Desktop to download and run.

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Roll Back Unified CCX Clients

Procedure

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Step 1	Uninstall the Unified CCX Editor.
Step 2	Uninstall the Historical Reporting Client.
Step 3	Uninstall the Cisco Unified Real-Time Monitoring Tool.
Step 4	Log in to Cisco Unified CCX Administration using Unified CCX username and password.
Step 5	Choose Tools > Plug-ins.
Step 6	Click Cisco Unified CCX Editor to install Unified CCX Editor.
Step 7	Click Cisco Unified CCX Historical Reports to install HRC.
Step 8	Click Cisco Unified Real-Time Monitoring Tool for Windows or Cisco Unified Real-Time Monitoring Tool for Linux as required to install Unified RTMT.

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