Cisco Unified Contact Center Express Installation and Upgrade Guide Release 9.0(2)
Unified CCX Installation
Download this chapter
Unified CCX InstallationUnified CCX Installation
Download the complete book
Cisco Unified Contact Center Express Installation and Upgrade Guide Release 9.0(2)Cisco Unified Contact Center Express Installation and Upgrade Guide Release 9.0(2) (PDF - 2 MB)
 Feedback

Unified CCX Installation

Install Unified CCX from Installation DVD

To install Unified CCX from an installation DVD, perform the following steps:

Procedure
    Step 1   Boot from the installation DVD.
    Step 2   The installer checks the integrity of the DVD before beginning installation. Click Yes to perform a media check.
    1. If the media check fails, obtain another DVD from Cisco.
    2. If the media check passes, click OK to proceed with installation.

      The installer checks for supported hardware and verifies RAID and BIOS settings.

      Note   

      If you are using an Media Convergence Server, the server may restart to apply BIOS updates (if any).

    Step 3   Follow the instructions on the screen. When the Apply Patch window appears, select No to begin the basic installation.
    Note   

    If you want to perform a service upgrade by applying patch, see Service Update During Installation.

    Step 4   Follow the instructions on the screen to complete the installation. Use the information from Server Configuration Information for Installation to enter the basic configuration information that is required during installation.
    What to Do Next

    Configure First Node


    Note

    If you are installing on second node, configure first node and then add second node.

    Add Second Node

    Configure the IP address of the second node on the first node.

    Procedure
      Step 1   Log in to the Cisco Unified CCX Administration web interface of the first node.
      Step 2   Choose System > Server.

      The List Servers page appears.

      Step 3   Click Add New.
      Step 4   Enter the IP address of the second node in the Host Name/IP Address field.
      Step 5   Enter the MAC address details in the MAC Address field.
      Step 6   Click ADD.
      What to Do Next

      Install Unified CCX on Second Node

      Install Unified CCX on Second Node

      Perform the following steps to install Unified CCX on the second node in the cluster:


      Note

      Perform this installation during off-peak hours to avoid possible dropped calls during the formation of a cluster.

      Procedure
        Step 1   Verify that the first node is synchronized with an NTP server.
        1. From the CLI on the first node, enter utils ntp status. The output indicates the synchronization state.
          Note   

          If the first node is not synchronized with an NTP server, installation of the second node fails.

        Step 2   Install Unified CCX on the second node using the procedure Install Unified CCX from Installation DVD. The system checks that the second node connects to the first node during the installation.
        Note   
        1. If you have configured an SMTP server for the first node, you must configure it for the second node also.
        2. During the installation procedure, when you are prompted to enter the administrator user name and password, enter the administrator user name and password that you set up in the first node of Unified CCX. Otherwise, the installation fails.
        What to Do Next

        Configure Second Node

        Unattended Installation

        Unified Communications Answer File Generator generates answer files for unattended installations of Unified CCX 9.0(1) or later.

        The Answer File Generator supports the following features:

        • Allows simultaneous generation and saving of answer files for unattended installation on the publisher node and the subscriber node.
        • Provides syntactical validation of data entries.
        • Provides online help and documentation.

        Note
        1. Unattended installation supports only basic installations and not the upgrades.
        2. Use a USB disk that is preformatted to be compatible with Linux 2.4 for the configuration file. This key has a W95 FAT32 format.

        Perform Unattended Installation Using Answer File Generator

        Procedure
          Step 1   Go to http:/​/​www.cisco.com/​web/​cuc_afg/​index.html (Cisco Unified Communications Answer File Generator web page).
          Step 2   Enter the required fields.
          Make a note of the license MAC that is displayed.
          Caution   

          License MAC is generated based on the basic configuration information that you provided in the Answer file generator page. If you change these values on the server, the Licence MAC will be invalid and you will need to request a new licence.

          Step 3   Save the platformConfig.xml file to a Linux-compatible USB drive.
          Step 4   Plug in the USB drive to the server on which you will install Unified CCX.
          Step 5   Follow the instructions in Install Unified CCX from Installation DVD.

          Service Update During Installation

          During the installation process, you can upgrade the version that is contained on the installation disc with a later Service Update (SU). If you click Yes in the Apply Patch window, the installation wizard installs from the DVD, restarts the system, and then applies the patch. You can access the SU patch from the following sources:

          • LOCAL—Retrieves the upgrade file from a local DVD.
          • SFTP—Retrieves the upgrade file from a remote server by using Secure File Transfer Protocol (SFTP).
          • FTP—Retrieves the upgrade file from a remote server by using File Transfer Protocol (FTP).

          Apply Service Update


          Note

          For an HA setup, repeat this procedure on node 2.

          Before You Begin
          To upgrade from a DVD:
          1. Download the appropriate upgrade file from www.cisco.com.
          2. Create an ISO image of the upgrade file on the DVD. Do not copy the ISO file to a DVD.
          To upgrade from an FTP/SFTP server:
          1. Download the appropriate upgrade file from www.cisco.com.
          2. Place the upgrade file on a supported FTP/SFTP server to which your server has access.
          Procedure
            Step 1   During the installation procedure, when asked whether to apply a patch, choose Yes in the Apply Patch window. For more information about UCCX installation, see Install Unified CCX from Installation DVD.
            Step 2   Choose source as SFTP or FTP or LOCAL, and click OK.
            Step 3   Enter the patch directory and patch name, and click OK.
            Option Description
            Linux or UNIX Server

            Enter a period (.) followed by a forward slash (/) at the beginning of the directory path.

            Example: ./patches
            Windows Server
            • Begin the path with a forward slash and use forward slashes throughout the path.
            • Start the path from the FTP or SFTP root directory on the server. Do not enter a Windows absolute path, which starts with a drive letter; for example, "C:".

            Example: /patches
            Step 4   Click Continue to apply the patch.

            The system installs the patch and restarts the server.

            Step 5   Once the server has rebooted after patch installation, choose Proceed to continue the installation or Cancel to stop the installation.