Contents

• Preface
• Purpose
• Audience
• Organization
• Related documentation
• Conventions
• Documentation and service requests
• Glossary

Preface

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Purpose

This document provides information about using the Cisco Unified Communications Operating System graphical user interface (GUI) from the Cisco Unified CCX Administration menu bar.

For information about the command line interface (CLI), which can be used to perform many common system- and network-related tasks, see the Command Line Interface Reference Guide for Cisco Unifed Communications Solutions and Command Line Interface Reference Guide for Cisco Unified Contact Center Express and Cisco Unified IP IVR.

Audience

This document provides information for network administrators who are responsible for managing and supporting the Cisco Unified Communications Operating System in Cisco Unified CCX (Unified CCX). Network engineers, system administrators, or telecom engineers use this guide to learn about, and administer, the operating system features. This guide requires knowledge of telephony and IP networking technology.

Organization

The following table shows how this guide is organized:

Chapter	Description
Introduction	This chapter provides an overview of the functions that are available through the Cisco Unified Communications Operating System.
Cisco Unified Communications Operating System Administration	This chapter provides procedures for logging in to the Cisco Unified Communications Operating System and for recovering a lost Administrator password.
Status and configuration	This chapter provides procedures for displaying operating system status and configuration settings.
Settings	This chapter provides procedures for viewing and changing the Ethernet settings, IP settings, and NTP settings.
System restart	This chapter provides procedures for restarting and shutting down the system.
Security	This chapter provides procedures for certificate management and for IPSec management.
Application software upgrades	This section provides information on software upgrades.
Utility functions	This chapter provides procedures for using the utilities that the operating system provides, including ping and remote support.

Related documentation

For further information about related Cisco IP telephony applications and products, see the Cisco Unified Communications Manager Documentation Guide for your release at:

http:/​/​cisco.com/​en/​US/​products/​sw/​voicesw/​ps556/​products_​documentation_​roadmaps_​list.html

To install Cisco CAD on Unified CCX, see the Cisco CAD Installation Guide, available here:

http:/​/​www.cisco.com/​en/​US/​docs/​voice_ip_comm/​cust_contact/​contact_center/​crs/​express_9_0/​installation/​guide/​cad90ccxig.pdf

Conventions

This document uses the following conventions:

Convention	Description
boldface font	Commands and keywords are in boldface.
italic font	Arguments for which you supply values are in italics.
[ ]	Elements in square brackets are optional.
{ x | y | z }	Alternative keywords are grouped in braces and separated by vertical bars.
[ x | y | z ]	Optional alternative keywords are grouped in brackets and separated by vertical bars.
string	A nonquoted set of characters. Do not use quotation marks around the string or the string includes the quotation marks.
screen font	Terminal sessions and information the system displays are in screen font.
boldface screen font	Information you must enter is in boldface screen font.
Italic screen font	Information you must enter is in Italic screen font.
	This pointer highlights an important line of text in an example.
^	The symbol ^ represents the key labeled Control—for example, the key combination ^D in a screen display means hold down the Control key while you press the D key.
< >	Nonprinting characters, such as passwords, are in angle brackets.

Notes use the following conventions:

Note	Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.

Timesavers use the following conventions:

Note	Timesaver Means the described action saves time. You can save time by performing the action described in the paragraph.

Tips use the following conventions:

Tip	Means the information contains useful tips.

Cautions use the following conventions:

Caution

Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.

Warnings use the following conventions:

Warning

This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, you must be aware of the hazards involved with electrical circuitry and familiar with standard practices for preventing accidents.

Documentation and service requests

For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http:/​/​www.cisco.com/​en/​US/​docs/​general/​whatsnew/​whatsnew.html

Glossary

For a complete list of terms used in Unified CCX and Unified IP IVR, see http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1846/​prod_​technical_​reference_​list.html.