What should I do if I get the certificate error before I try to
log in to Chat Supervisor Desktop?
Install your certificate. See the certificate installation
Install your certificate.
What happens if supervisor desktop URL does not work?
If one supervisor desktop URL does not work, try the other
URL in an HA setup.
What should I do if I get an error message when I click the
supervisor desktop URL?
Your firewall may be blocking your outgoing calls to the
Unified CCX server. To check, ping Unified CCX by its FQDN from the client
$ping uccx.foo.com. If ping fails, try to route to the
$nslookup uccx.foo.com. If the nslookup command fails,
consult your administrator.
What happens if another supervisor logs in with my ID?
You get the following message:
Another supervisor has
logged in with the same ID. Your supervisor desktop will log out.
you are routed back to the login page.
What happens if connectivity is lost?
You get the message:
Due to technical issues you are
being logged off
and you are logged out.
What should I do if the URL is automatically populated with the Unified CCX server IP address, not its hostname?
The client was unable to perform a reverse DNS lookup to obtain the hostname.
Replace the IP address with the hostname in the URL.