Prompts are messages that the Unified CCX system plays back to callers. Unified CCX applications often use prompts to elicit caller response so that the Unified CCX system can transfer calls, receive account information, and perform other functions. Refer to the Managing Prompt Files section in the Cisco Unified CCX Administration Guide for detailed information on prompts.
Through Unified CCX Administration Media Configuration, you can create and modify the prompts that your scripts use. You can also upload spoken names for each person in the organization, so callers receive spoken names rather than spelled-out names when the automated attendant is asking the caller to confirm which party they want.
You can use any sound recording software to record a prompt if the software can save the prompt in the required file format. You can record a different prompt for each instance of a script.
Refer to the Cisco Unified CCX Scripting and Development Series documents for more information on recording prompts.
The Cisco Unified CCX Scripting and Development Series includes the following documents
- Volume 1, Getting Started with Cisco Unified CCX Scripting
- Volume 2, Cisco Unified CCX Editor Reference
- Volume 3, Cisco Unified CCX Expression Language Reference