Getting Started with Cisco Unified Contact Center Express Release 9.0(1) [Cisco Unified Contact Center Express]



Getting Started with Cisco Unified Contact Center Express Release 9.0(1) Preface About Unified CCX Features enabled by product licensing Unified CCX architecture Basic contact flow concepts for a Unified CM deployment Install and configure Unified CM for Unified CCX Install and configure Unified CCX Configure SocialMiner Sample script icd.aef Agent and supervisor desktops for Unified CCX Monitoring and recording features for Unified CCX Unified CCX reports Unified CCX management Index	Getting Started with Cisco Unified Contact Center Express Release 9.0(1) Click the links on the left to view the individual chapters in HTML format. Download the complete book (PDF - 2 MB)
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