Cisco Unified Contact Center Express Solution Reference Network Design Release 9.0(1)
Preface
Cisco Unified Contact Center Express overview and packaging
Cisco Unified Contact Center Express solution architecture for Cisco Unified Communications Manager
Cisco Unified Contact Center Express deployment models
Basics of call center sizing
Sizing for Cisco Unified Contact Center Express and Cisco Unified Communications Manager Servers
Bandwidth security and QoS considerations
Server capacities and limits
Voice over IP monitoring
Cisco Unified Contact Center Express integration with LDAP server
Index
Cisco Unified Contact Center Express Solution Reference Network Design Release 9.0(1)
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