Cisco Unified Real-Time Monitoring Tool Administration Guide for Cisco Unified Contact Center Express and Cisco Unified IP IVR Release 9.0(1) - Install application plug-in [Cisco Unified Contact Center Express]

Contents
Install application plug-in
Install application plug-in

You can expand the functionality of RTMT by installing an application plug-in. You can download the latest plug-ins for the RTMT viewer from Cisco.com. After installing the plug-in, you can access the application in the RTMT viewer.

To download the plug-in, perform the following procedure:

Procedure
Step 1   Choose Application > CCO Voice Tools Download. The Login Prompt displays.

Step 2   Enter your Cisco.com user name and password and click OK.

Step 3   Download the file to your PC.

Step 4   To begin the installation, double-click the download file.

Step 5   Follow the installation instruction.

Step 6   To access the plug-in, perform one of the following tasks:
On the Quick Launch Channel
Click System.

In the tree hierarchy, double-click Tools.

Click the icon of the application in which you are interested.

Under System > Tools > Plugin, choose the plug-in that you want to launch.
The application displays in the plugin window.

Refer to the application document for usage information.

Note

Currently, Unified CCX does not provide any application plug-ins for the RTMT.