To sort alert information in the Alert Status pane, click the up/down arrow that displays in the column heading. For example, click the up/down arrow that displays in the Enabled or In Safe Range column.
You can sort alert history information by clicking the up/down arrow in the columns in the Alert History pane. To see alert history that is out of view in the pane, use the scroll bar on the right side of the Alert History pane.
To enable, disable, or remove an alert, perform one of the following tasks:
From the Alert Status window, right-click the alert and choose Disable/Enable Alert (option toggles) or Remove Alert, depending on what you want to accomplish; or
Highlight the alert in the Alert Status window and choose System > Tools > Alert > Disable/Enable (or Remove) Alert.
You can remove only user-defined alerts from RTMT. The Remove Alert option appears grayed out when you choose a preconfigured alert.
To clear either individual or collective alerts after they get resolved, perform one of the following tasks:
After the Alert Status window displays, right-click the alert and choose Clear Alert (or Clear All Alerts); or
Highlight the alert in the Alert Status window and choose System > Tools > Alert > Clear Alert (or Clear All Alerts).
After you clear an alert, it changes from red to black.
To reset alerts to default configuration, perform one of the following tasks:
After the Alert Status window displays, right-click the alert and choose Reset Alert to Default Config, to reset that alert to the default configuration; or
Choose System > Tools > Alert > Reset all Alerts to Default Config, to reset all the alerts to the default configuration.
To view alert details, perform one of the following tasks:
After the Alert Status window displays, right-click the alert and choose Alert Details; or
Highlight the alert in the Alert Status window and choose System > Tools > Alert > Alert Details.
After you have finished viewing the alert details, click OK.
From the Alert Status window, click the alert for which you want
to set alert properties.
Perform one of the following tasks:
Right-click the alert and choose
System > Tools > Alert > Set
To enable the alert, check the
Enable Alert check box.
From the Severity drop-down list box, choose the severity of the
From the Enable/Disable this alert on following server(s) pane,
check the Enable check box of the servers on which you want this alert to be
For preconfigured alerts, the Description information pane
displays a description of the alert.
In the Threshold pane, enter the conditions in which the system
triggers the alert.
In the Duration pane, click one of the following radio buttons:
Trigger alert only when below or over.... radio button—If you
want the alert to be triggered only when the value is constantly below or over
the threshold for a specific number of seconds; then, enter the seconds.
Trigger alert immediately—If you want the system to trigger an
In the Frequency pane, click one of the following radio buttons:
Trigger alert on every poll—If you want the alert to be
triggered on every poll.
Trigger up to <numbers> of alerts within <number>
of minutes—If you want a specific number of alerts to be triggered within a
specific number of minutes. Enter the number of alerts and number of minutes.
In the Schedule pane, click one of the following radio buttons:
24-hours daily—If you want the alert to be triggered 24 hours
Start time/Stop time—If you want the alert to be triggered
within a specific start and stop time. Enter the start and stop times.
If you want to enable email for this alert, check the Enable
Email check box.
To trigger an alert action with this alert, choose the alert
action that you want to send from the drop-down list box.
To configure a new alert action, or edit an existing one, click
To add a new alert action, continue to Step 18. To edit an
existing alert action, skip to Step 25.
In the Name field, enter a name for the alert action.
In the Description field, enter a description of the alert action.
To add an email recipient, click
In the Enter email/epage address field, enter an email or e-page
address of the recipient that you want to receive the alert action.
The Action Configuration window shows the recipient(s) that you
added, and the Enable check box appears checked.
To delete an email recipient, highlight the recipient and click
Delete. The recipient that you chose disappears from the recipient list.
When you finish adding all the recipients, click
OK. Skip to Step 27.
To edit an existing alert action, highlight the alert action and
The Action Configuration window of the alert action that you chose
Update the configuration and click
OK. Continue to Step 27.
After you finish alert action configuration, click
For alerts, such as CriticalServiceDown and CodeYellow, that allow
trace download, perform the following procedure:
In the Alert Properties: Trace Download window, check the
Enable Trace Download check box.
The SFTP Parameters Dialog window displays. Enter the IP
address, a user name, password, port and download directory path where the
trace will be saved. To ensure that you have connectivity with the SFTP server,
Test Connection. If the connection test
fails, your settings will not get saved.
To save your configuration, click
In the Trace Download Parameters window, enter the number and
frequency of downloads. Setting the number and frequency of download will help
you to limit the number of trace files that will be downloaded. The setting for
polling provides the basis for the default setting for the frequency.
Enabling Trace Download may affect services on the server.
Configuring a high number of downloads will adversely impact the quality of
services on the server.
To delete an alert action, highlight the action, click
Delete, and click
You may want to temporarily suspend some or all alerts, on a
particular server or on an entire cluster (if applicable). For example, if you
are upgrading the Unified CCX to a newer release, you would probably want to
suspend all alerts until the upgrade completes, so you do not receive emails
and/or e-pages during the upgrade. The following procedure describes how to
suspend alerts in Alert Central.
System > Tools > Alert > Suspend
Per server suspend states do not apply to Unified CCX.
Do one of the following:
To suspend all alerts in the cluster
Choose the Cluster Wide radio button and check the suspend all
alerts check box.
To suspend alerts per server
Choose the Per Server radio button and check the Suspend check
box of each server on which you want alerts to be suspended.
To resume alerts, choose Alert > Suspend cluster/node Alerts again and uncheck the suspend check boxes.
Perform the following procedure to configure email
information for alert notification.
Because Unified CCX generates the email notifications, you can
verify that the mail server that you configure can be reached from the Unified
CCX platform with the CLI command: utils network ping <mail
System > Tools > Alert > Config Email Server.
The Mail Server Configuration window displays.
Enter the address of the mail server in the Mail Server field.
Enter the port number of the mail server in the Port field.
Enter the address of the intended recipient in the Enter
email/epage address field.
Repeat Step 4 as necessary to enter all intended email recipients.
By default, RTMT_Admin@domain will be used, where domain is the
domain of the host server.
The following procedure describes how to configure all
precanned alerts at once for sending to one or more email destinations. This
procedure uses the initial
"Default" alert action setting that is assigned to all alerts by
default at installation.
Follow this procedure to configure a recipient list for all
precanned alerts without having to set an alert action for each alert. When you
add email destinations to the Default alert action list, all pre-canned alerts
get sent to those recipients, as long as all alerts continue to use the Default
To configure a new alert action for a specific alert, you can use
the Set Alerts/Properties option, which displays when you right-click an alert.
You can also reconfigure existing alert actions with this option.
Any time you update an alert action, the changes apply to all alerts
that are configured with that alert action. For example, if all alerts use the
"Default" alert action, updating the alert action
"Default" will impact all alerts.
You cannot remove the
"Default" alert action. For all other alert actions, the system
allows you to delete an alert action only when it is not associated with other
alerts. If an alert action is associated with multiple alerts, you must
reassign a new alert action to those alerts before you can delete the alert
Alert Central in the QuickLaunch Channel.
The Alert Central window displays.
System > Tools > Alert > Config
The Alert Action box displays.
Select Default (highlight the item) in the Alert Action list and
The Action Configuration box displays.
(Optional) Enter the description of the default list.
Add to add a recipient. The Input box
Enter an email destination that is to receive all alerts. Click
The email address displays in the Recipients list in the Action
Configuration box; the destination is enabled by default.
You can disable an email destination at any time by clicking the
check box next to the destination to disable it. To completely remove a
recipient from the list, highlight the recipient in the list and click
Return to Step 5 to add additional email destinations, as
You can disable emails for an alert at any time by highlighting
the alert in the Alert Central window, right-clicking the alert, and using the
Set Alert/Properties selections to deselect Enable Email.