Contents

• Cisco Unified Contact Center Express alert descriptions and default configurations
• DB CRA % Space Used
• DBReplicationStopped
• HistoricalDataWrittenToFiles
• Intelligence Center CUIC_DATABASE_UNAVAILABLE
• Intelligence Center CUIC_DB_REPLICATION_FAILED
• Intelligence Center CUIC_REPORT_EXECUTION_FAILED
• Intelligence Center CUIC_UNRECOVERABLE_ERROR
• PurgeInvoked
• UnifiedCCXEngineMemoryUsageHigh

Cisco Unified Contact Center Express alert descriptions and default configurations

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The following list comprises the Cisco Unified Contact Center Express alerts, their definitions, and default settings.

• DB CRA % Space Used
• DBReplicationStopped
• HistoricalDataWrittenToFiles
• Intelligence Center CUIC_DATABASE_UNAVAILABLE
• Intelligence Center CUIC_DB_REPLICATION_FAILED
• Intelligence Center CUIC_REPORT_EXECUTION_FAILED
• Intelligence Center CUIC_UNRECOVERABLE_ERROR
• PurgeInvoked
• UnifiedCCXEngineMemoryUsageHigh

DB CRA % Space Used

This alert occurs when the DB CRA % Space Used event gets generated. This indicates the percentage of used space in the Cisco Unified Contact Center Express database, db_cra. The database, db_cra, contains the Cisco Unified Contact Center Express historical and configuration data.

Table 1 Default configuration for the DB CRA % Space Used RTMT alert

Value	Default Configuration
Enable Alert	Selected
Severity	Critical
Enable/Disable this alert on the following servers	Enabled on listed servers
Threshold	Trigger alert when following condition meet: Percentage of the used DB space is above the configured threshold (80%).
Frequency	Trigger up to 3 alerts within 30 minutes.
Schedule	Trigger alert when it occurs. (Non-Stop Monitoring)
Enable Email	Selected
Trigger Alert Action	Default
Recommended Action	Purge data using the manual purge process to reclaim space.

DBReplicationStopped

This alert occurs when the Cisco Unified Contact Center Express Database Replication is removed, which typically happens when the replication queues become full due to the inability to contact the other node.

Table 2 Default configuration for the DBReplicationStopped RTMT alert

Value	Default Configuration
Enable Alert	Selected
Severity	Alert
Enable/Disable this alert on the following servers	Enabled on listed servers
Threshold	Trigger alert when following condition met: Not Applicable
Frequency	Trigger alert on every poll
Schedule	Trigger alert when it occurs. (Non-Stop Monitoring)
Enable Email	Selected
Trigger Alert Action	Default
Recommended Action	The User should go to the Data Control Center page and re-esablish the replication setup using ‘reset replication.’

HistoricalDataWrittenToFiles

This alert gets raised when the historical data has not been written to the Cisco Unified Contact Center Express database but has been written to the file system. You should verify the state of the Cisco Unified Contact Center Express database.

Table 3 Default configuration for the HistoricalDataWrittenToFiles RTMT alert

Value	Default Configuration
Enable Alert	Selected
Severity	Alert
Enable/Disable this alert on the following servers	Enabled on listed servers
Threshold	Trigger alert when following condition met: Not Applicable
Frequency	Trigger alert on every poll
Schedule	Trigger alert when it occurs. (Non-Stop Monitoring)
Enable Email	Selected
Trigger Alert Action	Default
Recommended Action	Go to Cisco Unified Contact Center Express Administration, and initiate the loading of data from the File System.

Intelligence Center CUIC_DATABASE_UNAVAILABLE

This alert occurs when the Intelligence Center CUIC_DATABASE_UNAVAILABLE event gets generated. This indicates the system detected critical error with database.

Table 4 Default configuration for the Intelligence Center CUIC_DATABASE_UNAVAILABLE RTMT alert

Value	Default Configuration
Enable Alert	Selected
Severity	Critical
Enable/Disable this alert on the following servers	Enabled on listed servers
Threshold	Trigger alert when following condition met: Intelligence Center CUIC_DATABASE_UNAVAILABLE in states (1:Warning System Condition is raised) (2:Critical System Condition is raised)
Frequency	Trigger up to 1 alert within 60 minutes.
Schedule	Trigger alert when it occurs. (Non-Stop Monitoring)
Enable Email	Selected
Trigger Alert Action	Default
Recommended Action	None

Intelligence Center CUIC_DB_REPLICATION_FAILED

This alert occurs when the Intelligence Center CUIC_DB_REPLICATION_FAILED event gets generated. This indicates the Database replication failed.

Table 5 Default configuration for the Intelligence Center CUIC_DB_REPLICATION_FAILED RTMT alert

Value	Default Configuration
Enable Alert	Selected
Severity	Critical
Enable/Disable this alert on the following servers	Enabled on listed servers
Threshold	Trigger alert when following condition met: Intelligence Center CUIC_DB_REPLICATION_FAILED in states (1:Warning System Condition is raised) (2:Critical System Condition is raised)
Frequency	Trigger up to 1 alert within 60 minutes.
Schedule	Trigger alert when it occurs. (Non-Stop Monitoring)
Enable Email	Selected
Trigger Alert Action	Default
Recommended Action	None

Intelligence Center CUIC_REPORT_EXECUTION_FAILED

This alert occurs when the Intelligence Center CUIC_DB_REPLICATION_FAILED event gets generated. This indicates that the reporting server could not run a report. This could be because the associated datasource is offline

Table 6 Default configuration for the Intelligence Center CUIC_REPORT_EXECUTION_FAILED RTMT alert

Value	Default Configuration
Enable Alert	Selected
Severity	Critical
Enable/Disable this alert on the following servers	Enabled on listed servers
Threshold	Trigger alert when following condition met: Intelligence Center CUIC_REPORT_EXECUTION_FAILED in states (1:Warning System Condition is raised) (2:Critical System Condition is raised
Frequency	Trigger up to 1 alert within 60 minutes.
Schedule	Trigger alert when it occurs. (Non-Stop Monitoring)
Enable Email	Selected
Trigger Alert Action	Default
Recommended Action	None

Intelligence Center CUIC_UNRECOVERABLE_ERROR

This alert occurs when the Intelligence Center CUIC_UNRECOVERABLE_ERROR event gets generated. This indicates that the system has detected an internal error within Reporting Server which may prevent it from functioning correctly. Restart may be required.

Table 7 Default configuration for the Intelligence Center CUIC_UNRECOVERABLE_ERROR RTMT alert

Value	Default Configuration
Enable Alert	Selected
Severity	Critical
Enable/Disable this alert on the following servers	Enabled on listed servers
Threshold	Trigger alert when following condition met: Intelligence Center CUIC_UNRECOVERABLE_ERROR in states (1:Warning System Condition is raised) (2:Critical System Condition is raised)
Frequency	Trigger up to 1 alert within 60 minutes.
Schedule	Trigger alert when it occurs. (Non-Stop Monitoring)
Enable Email	Selected
Trigger Alert Action	Default
Recommended Action	None

PurgeInvoked

This alert gets raised when the Cisco Unified Contact Center Express Auto Purging has completed.

Table 8 Default configuration for the PurgeInvoked RTMT alert

Value	Default Configuration
Enable Alert	Selected
Severity	Informational
Enable/Disable this alert on the following servers	Enabled on listed servers
Threshold	Trigger alert when following condition met: Not Applicable
Frequency	Trigger alert on every poll
Schedule	Trigger alert when it occurs. (Non-Stop Monitoring)
Enable Email	Selected
Trigger Alert Action	Default
Recommended Action	No actions needed.

UnifiedCCXEngineMemoryUsageHigh

This alert occurs when the percentage of JVM heap memory used by Cisco Unified Contact Center Express Engine process is greater than the configured threshold value.

Table 9 Default configuration for the UnifiedCCXEngineMemoryUsageHigh RTMT alert

Value	Default Configuration
Enable Alert	Selected
Severity	Critical
Enable/Disable this alert on the following servers	Enabled on listed servers
Threshold	Trigger alert when following condition met: Cisco Unified Contact Center Express Engine heap memory usage crossed the configured threshold (70%).
Frequency	Trigger up to one alert within 30 minutes.
Schedule	Trigger alert when it occurs. (Non-Stop Monitoring)
Enable Email	Selected
Trigger Alert Action	Default
Recommended Action	Monitor system call load.

See the Additional information.