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Online help
The Help Menu of the Cisco Unified CCX Serviceability web interface provides access to online help for the Unified CCX system. Use the Help menu to access configuration procedures and description of Unified CCX components.
The Help menu contains the following menu options:
- Contents and Index—Choose this option to view the entire Unified CCX Serviceability Administration Guide online help system and index (see Contents and index option).
- For this page—Choose this option to view context-sensitive help (see Access context-sensitive help).
- Troubleshooting Tips—to search the troubleshooting wiki page for suggestions on how to solve problems that may arise in the performance of your Unified CCX system (see Access Troubleshooting Tips tool).
- Unified CCX Documentation on Cisco.com—Choose this option to view the documentation index page (see Access context-sensitive help).
- About—Choose this option to view Unified CCX version information (see Access CCX version information).
- Contents and index option
- Access context-sensitive help
- Access Troubleshooting Tips tool
- Unified CCX online documentation
- Access CCX version information
Contents and index option
To view the entire Unified CCX Serviceability Administration Guide online help system and index, choose from the Unified CCX Serviceability menu bar. The Unified CCX Serviceability Administration Guide Online Help window opens.
When you click any topic in the left pane, the section of the online help that corresponds to that topic appears in the right pane.
The following table describes the menu options in the Unified CCX Administrator Guide Online Help window.
Menu Option
Description
Home
Returns you to the beginning of the online help document.
Search
Opens a search window, in which you can search for specific words in the online help files.
Using Help
Opens a file explaining how to use the online help files.
Glossary
Opens a glossary of definitions for terms used in Cisco Unified CCX and Cisco Unified IP IVR.
View PDF
Opens a PDF version of the Cisco Unified CCX Serviceability Administration Guide.
Contents
Displays the contents of the Cisco Unified CCX Serviceability Administration Guide online help files in the left pane of the online help window.
Index
Displays the index of the Cisco Unified CCX Serviceability Administration Guide online help files in the left pane of the online help window.
Access Troubleshooting Tips tool
ProcedureThe Unified CCX system provides the Troubleshooting Tips tool as a way for you to search the troubleshooting wiki page for suggestions on how to solve problems that may arise in the performance of your Unified CCX system.
Note
For more information, see the Troubleshooting Wiki page: http://docwiki.cisco.com/wiki/Troubleshooting_Unified_Contact_Center_Express.
Unified CCX online documentation
To access the complete Unified CCX documentation set for Unified CCX, and Unified IP IVR, choose from the Unified CCX Administration menu bar. A new browser window opens to display the following documentation index page: http://www.cisco.com/en/US/products/sw/custcosw/ps1846/tsd_products_support_series_home.html.
