Cisco Unified CCX Serviceability Administration Guide, Release 9.0(1)
Alarms
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Alarms

Cisco Unified CCX Serviceability alarms provide information on runtime status and the state of the system so that you can monitor the status and troubleshoot problems that are associated with the system. Alarm information includes the catalog, name, severity, explanation, recommended action, routing list, and parameters.

You can view alarm information by using the SysLog Viewer in Cisco Unified Real-Time Monitoring Tool (RTMT). See Cisco Unified Real-Time Monitoring Tool Administration Guide for Cisco Unified Contact Center Express and Cisco Unified IP IVR, Release 9.0 for detailed information on how to view alarm information.


Note

Use the Alarm Definitions web page in Cisco Unified Serviceability to find information about an alarm message.

For a complete list of alarm definitions, see http://www.cisco.com/en/US/products/sw/custcosw/ps1846/tsd_products_support_troubleshoot_and_alerts.html.

See Cisco Unified Serviceability Administration Guide for information on how to view alarm definitions.

Alarm configuration

Use the Alarm Configuration web page in Unified CCX Serviceability to view and configure alarm server settings for different Unified CCX components.


Note

Alarm Server Configuration is applicable for the following Unified CCX components: Unified CCX Administration, Unified CCX Engine, and Unified CCX Cluster View Daemon.

The alarm configuration submenu allows you to:

  • Enable or disable sending of alarms to local or remote syslog server.
  • Configure alarm event level for local or remote syslog server

Select Alarm > Configuration from the Cisco Unified CCX Serviceability menu bar to access the Alarm Configuration web page.

Related Tasks
Related References

Configure alarm settings

The Alarm Configuration page is used to view and update Unified CCX Alarm Configuration for local and remote syslogs.

Procedure
    Step 1   From the Unified CCX Serviceability menu bar, choose Alarm and click Configuration.

    The Alarm Configuration web page opens and the following fields are displayed on the Alarm Configuration web page, if configured on your Unified CCX server:

    Field

    Description

    Local Syslogs

    Enable Alarm

    Use the check box next to Enable Alarm field to enable or disable the alarms for local syslog.

    Alarm Event Level

    Lists the alarm severity level.

    Remote Syslogs

    Enable Alarm

    Use the check box next to Enable Alarm field to enable or disable the alarms for remote syslog.

    Alarm Event Level

    Lists the alarm severity level.

    Server Name

    IP address or host name of the Syslog server to which system should send the alarm messages. If you are using CiscoWorks, enter the IP address or the host name of the CiscoWorks server.

    Step 2   To update the Alarm Event Level for local or remote syslogs, check the check box before Enable Alarm field.
    Step 3   Modify Alarm Event Level for the local or remote syslogs by selecting from the Alarm Event Level drop-down list. Modify the syslog server name in case of remote syslog.
    Step 4   Click Update icon that displays in the tool bar in the upper, left corner of the window or the Update button that displays at the bottom of the window to save your configuration. Click Clear to reset data to the previous values.

    In case of a High Availability deployment, the alarm configuration changes are automatically propagated to the second node. If the second node cannot be contacted, an alert message indicating that the update has failed on the remote node is displayed.

    Caution   

    You should activate logging only for the purpose of debugging and remember to deactivate logging once the debugging session is complete.

    Alarm configuration settings

    Setting

    Description

    Enable Alarm for Local Syslogs

    The SysLog viewer serves as the alarm destination. The program logs errors in the Application Logs within SysLog Viewer and provides a description of the alarm and a recommended action. You can access the SysLog Viewer from the Cisco Unified Real-Time Monitoring Tool.

    For information on viewing logs with the SysLog Viewer, see Cisco Unified Real-Time Monitoring Tool Administration Guide for Cisco Unified Contact Center Express and Cisco Unified IP IVR, Release 9.0.

    Enable Alarm for Remote Syslogs

    The Syslog file serves as the alarm destination. Check this check box to enable the Syslog messages to be stored on a Syslog server and to specify the Syslog server name.

    Alarm Event Level

    Alarm event level messages range from severity 0 (most severe) to severity 7 (least severe) description of which is mentioned below. When you choose a severity level, all messages of that severity level and higher are sent.

    For example, if you choose ERROR_ALARM (Severity 3), all messages of severity 3, severity 2, severity 1, and severity 0 are sent. The default is "INFORMATIONAL_ALARM (Severity 6)", which will send messages of all severity levels starting from 6 to severity level 0.

    You can choose one of the following alarm event level options from the drop-down list box:
    Emergency
    This level designates system as unusable.
    Alert
    This level indicates that immediate action is needed.
    Critical
    The system detects a critical condition.
    Error
    This level signifies an error condition exists.
    Warning
    This level indicates that a warning condition is detected.
    Notice
    This level designates a normal but significant condition.
    Informational
    This level designates information messages only.
    Debug
    This level designates detailed event information that Cisco TAC engineers use for debugging.