The System menu of the Unified CCX Administration system
provides options for performing system-related tasks. Depending on the product
package you purchased, the System menu contains some or all of the following
System > Server
from the Cisco Unified CCX Administration menu bar to access the List Servers
web page. Use the List Servers web page to view, add, remove, and view servers
in the cluster.
Before installing Unified CCX on the second node, you must
configure the second server using this procedure. Installation
of second node will fail if you fail to do this configuration.
To view, modify, or delete the server configuration
information of any server, click the respective hyperlink in
Host Name/IP Address field. The Server Configuration web page
opens to display Host Name/IP Address, MAC Address, and Description of the
server. Update the values in the fields and click
Save to save the changes. Click
Delete to delete the configuration information
of a server.
You cannot delete the publisher.
To configure a new server that must be added to the
cluster in a High Availability setup, complete the following steps:
Add New icon that displays in the toolbar in
the upper left corner of the window or the
Add New button that displays at the bottom of
the window to add the new server from the List Servers web page.
The Server Configuration web page opens.
Unified CM Telephony trigger information you have already installed two servers in the cluster, the server details of only one server is displayed in this web page and the
Add New button is disabled.
You will see a warning message if you click the
Add New button without having a High
Hostname change is not supported in Cisco Unified CCX
Customized Unified CCX languages such as American English,
Canadian French, and so on are installed with Unified CCX.
Use the Languages Configuration web page to:
Enable languages that can be used to play prompts and grammars
through Cisco Unified IP IVR.
Configure the languages that you want to use with Cisco Unified
Contact Center Express CAD and CSD.
System > Language
Information from the Cisco Unified CCX Administration
menu bar to access the Languages Configuration web page. The Languages
Configuration web page opens to display the following fields and buttons.
IVR Language Configuration
Language that you wish to use with Unified IP IVR. You can
select the language from the drop-down list. You can also specify the group and
country-specific information for the language by selecting the desired radio
button and check box respectively. Some languages have only one choice. US
English (en_US) is the default.
Default IVR Language Configuration
System default language setting, which could be either one
of the selected IVR languages or country-specific or a user-defined language
entered using the
Edit button. This is a mandatory field
and you can choose from the drop-down list. Click
Edit to add a new Language option.
Default: English (United States) [en_US]
CAD/CSD Language Configuration
Language that you wish to use with Cisco Agent Desktop (CAD)
or Cisco Supervisor Desktop (CSD). You can configure this language by choosing
from the drop-down list.
If you are upgrading from CRS 4.5 to Unified CCX 9.0(1) or 9.0(2),
ensure that you have the same CAD and CSD Language Selection settings as that
of your CRS 4.5 system.
the Update icon that displays in the toolbar in the upper left corner of the window or the
Update button that displays at the
bottom of the window to save your changes.
the Clear icon that displays in the toolbar in the upper left corner of the window or the
Clear button that displays at the
bottom of the window to restore the default settings.
To exit Unified CCX Administration without closing your web
browser, you can perform one of the following:
System > Logout
from the Unified CCX Administration menu bar.
the Logout link displayed in the top right
corner of any Cisco Unified CCX Administration web page.
The system logs you out of Unified CCX and displays the
Unified CCX Authentication web page.
You can also exit Unified CCX Administration by closing your web