Contents

• Cisco Unified Contact Center Express license packages
• Application availability by license package
• Trigger availability by license package
• Subsystem availability by license package
• Unified CCX Services availability by license package
• Unified CCX Component availability by license package

Cisco Unified Contact Center Express license packages

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This appendix describes the features that are available with each Unified CCX license package.

• Application availability by license package
• Trigger availability by license package
• Subsystem availability by license package
• Unified CCX Services availability by license package
• Unified CCX Component availability by license package

Application availability by license package

The following table lists the applications available with each license package:

Application	Unified IP IVR	Unified CCX Standard	Unified CCX Enhanced	Unified CCX Premium
Cisco Script Application	X	X	X	X
Busy	X	X	X	X
Ring No Answer	X	X	X	X
Unified ICME Post Routing	X
Unified ICME Translation Routing	X

Trigger availability by license package

The following table lists the triggers available with each license package:

Trigger	Unified IP IVR	Unified CCX Standard	Unified CCX Enhanced	Unified CCX Premium
Unified CM Telephony	X	X	X	X
HTTP	X			X

Subsystem availability by license package

The following table lists the subsystems available with each license package:

Subsystem	Unified IP IVR	Unified CCX Standard	Unified CCX Enhanced	Unified CCX Premium
CMT Subsystem	X	X	X	X
Core RTR Subsystem	X	X	X	X
Database Subsystem	X			X
eMail Subsystem	X			X
Enterprise Server Data Subsystem		X	X	X
HTTP Subsystem	X			X
Unified CM Telephony Subsystem	X	X	X	X
MRCP ASR Subsystem	X			X
MRCP TTS Subsystem	X			X
Outbound Subsystem1				X
RmCm Subsystem	X	X	X	X
Voice Browser Subsystem	X			X
VoIP Monitor Subsystem			X	X
Chat Subsystem				X
RouteAndQueue Subsystem				X

¹ The Unified CCX Outbound Preview Dialer feature does not require an additional license and it comes as part of the Premium license package.

Unified CCX Services availability by license package

The following table lists the Unified CCX Services available with each license package:

Unified CCX Services	None2	Unified IP IVR	Unified CCX Standard	Unified CCX Enhanced	Unified CCX Premium
Unified CCX Cluster View Daemon	X	X	X	X	X
Unified CCX Administration	X	X	X	X	X
Unified CCX Engine		X	X	X	X
Cisco Desktop Call/Chat Service			X	X	X
Cisco Desktop Enterprise Service			X	X	X
Cisco Desktop IP Phone Agent Service			X	X	X
Cisco Desktop LDAP Monitor Service			X	X	X
Cisco Desktop License and Resource Manager			X	X	X
Cisco Desktop Recording Service (call recording)				X	X
Cisco Desktop Recording and Statistic Service			X	X	X
Cisco Desktop Sync Service			X	X	X
Cisco Desktop VoIP Service				X	X
Cisco Unified CCX Database		X	X	X	X

² Available upon installation, before license package is activated.

Unified CCX Component availability by license package

The following table lists the Unified CCX Component available with each license package:

Unified CCX Component	None3	Unified IP IVR	Unified CCX Standard	Unified CCX Enhanced	Unified CCX Premium
Unified CCX Cluster View Daemon (CVD)	X	X	X	X	X
Unified CCX Engine		X	X	X	X
Unified CCX Repository Datastore		X	X	X	X
Unified CCX Historical Datastore		X	X	X	X
Unified CCX Configuration Datastore		X	X	X	X
Unified CCX Agent Datastore			X	X	X
Unified CCX Recording				X	X
Unified CCX Monitoring					X

³ Available upon installation, before license package is activated.