Cisco Unified Contact Center Express (Unified CCX), a member
of the Cisco Unified Communications family of products, manages customer voice
contact centers for departments, branches, or small to medium-size companies
planning to deploy an entry-level or mid-market contact center solution.
Cisco Unified Operating System Administration web interface in
Unified CCX allows you to configure and manage the Cisco Unified Communications
For Unified CCX, you can perform many common system
administration functions through the Cisco Unified Communications Operating
System. Administration tasks include the following examples:
Check software and hardware status.
Check and update IP addresses.
Ping other network devices.
Manage NTP servers.
Upgrade system software and options.
Manage server security, including IPSec and certificates
Manage remote support accounts
Restart the system.
The following sections describe each operating system
function in more detail.
You can access Cisco Unified Communications Operating System
using the following browsers:
Microsoft Internet Explorer Version 7.0 or 8.0
Mozilla Firefox Version 2.0, 3.0, or 3.5
If you are using Microsoft Internet Explorer Version 7.0 or higher,
or Mozilla Firefox Version 2.0, 3.0, or 3.5 browser, verify that the popup
blocker is disabled.
Ensure the URL of the Cisco Unified Communications Operating
System server (https://servername) is included in the
"Trusted Site Zone" or the
"Local Intranet Site Zone" for all product features to work
Operating system component status
Show menu, you can check the status of various
operating system components, including:
Cluster and node
Installed software and options
Operating system settings
Settings menu, you can view and update the
following operating system settings:
IP—Updates the IP addresses that were entered when the application
NTP Server settings—Configures the IP addresses of an external NTP
server; add or delete an NTP server.
SMTP settings—Configures the SMTP host that the operating system
uses to send e-mail noticiations.
Settings > Version
window, you can choose from the following options for restarting or shutting
down the system:
Switch Versions—Switches the active and inactive disk partitions
and restarts the system. You normally choose this option after the inactive
partition has been updated and you want to start running a newer software
Current Version—Restarts the system without switching partitions.
Shutdown System—Stops all running software and shuts down the
This command does not power down the server. To power down the
server, press the power button.
Operating system security options
Use the operating system security options to manage
security certificates and Secure Internet Protocol (IPSec). From the
Security menu, you can choose the following
certificates and Certificate Signing Requests (CSR). You can display, upload,
download, delete, and regenerate certificates. Through Certificate Management,
you can also monitor the expiration dates of the certificates on the server.
updates existing IPSEC policies; sets up new IPSEC policies and
Application software upgrades
Use the software upgrade options to upgrade the
application software or apply patch files.
Install/Upgrade menu option, you can upgrade
system software from either a local disc or a remote server. The upgraded
software is installed on the inactive partition, and you can then restart the
system and switch partitions, so the system starts running on the newer
You must do all software installations and upgrades by using the
software upgrades features that are included in the Cisco Unified
Communications Operating System GUI and command line interface. The system can
upload and process only software that Cisco Systems approved. You cannot
install or use third-party or Windows-based software applications that you may
have been using with a previous version of Unified CCX.
The application provides the following operating system
Ping—Checks connectivity with other network devices.
Remote Support—Configures an account that Cisco support personnel can
use to access the system. This account automatically expires after the number
of days that you specify.
Command line interface
You can access a command-line interface from the console or
through a secure shell connection to the server. For more information, refer to
Command Line Interface Reference Guide for Cisco Unified Contact
Center Express and Cisco Unified IP IVR.