Table Of Contents
Cisco Unified Survivable Remote Site Telephony Feature Roadmap
Contents
Documentation Organization
Feature Roadmap
Information About New Features in Cisco Unified SRST
New Features in Cisco Unified SRST V4.3/7.0
New Features in Cisco Unified SRST V4.2(1)
New Features in Cisco Unified SRST V4.1
New Features in Cisco Unified SRST V4.0
Additional Cisco Unified IP Phone Support
Cisco IP Communicator Support
Fax Passthrough using SCCP and ATAs Support
H.323 VoIP Call Preservation Enhancements for WAN Link Failures
Video Support
New Features in Cisco SRST V3.4
Cisco SIP SRST 3.4
New Features in Cisco SRST V3.3
Secure SRST
Cisco Unified IP Phone 7970G and Cisco Unified 7971G-GE Support
Enhancement to the show ephone Command
New Features in Cisco SRST V3.2
Enhancement to the alias Command
Enhancement to the cor Command
Enhancement to the pickup Command
Enhancement to the user-locale Command
Increased the Number of Cisco Unified IP Phones Supported on the Cisco 3845
MOH Live-Feed Support
No Timeout for Call Preservation
RFC 2833 DTMF Relay Support
Translation Profile Support
New Features in Cisco SRST V3.1
Cisco Unified IP Phone 7920 Support
Cisco Unified IP Phone 7936 Support
New Features in Cisco SRST V3.0
Additional Language Options for IP Phone Display
Consultative Call Transfer and Forward Using H.450.2 and H.450.3
Customized System Message for Cisco Unified IP Phones
Dual-Line Mode
E1 R2 Signaling Support
European Date Formats
Huntstop for Dual-Line Mode
Music on Hold for Multicast from Flash Files
Ringing Timeout Default
Secondary Dial Tone
Enhancement to the show ephone Command
System Log Messages for Phone Registrations
Three-Party G.711 Ad Hoc Conferencing
Support for Cisco VG248 Analog Phone Gateway 1.2(1) and Higher Versions
New Features in Cisco SRST V2.1
Additional Language Options for IP Phone Display
Cisco SRST Aggregation
Cisco ATA 186 and ATA 188 Support
Cisco Unified IP Phone 7902G Support
Cisco Unified IP Phone 7905G Support
Cisco Unified IP Phone 7912G Support
Cisco Unified IP Phone Expansion Module 7914 Support
Enhancement to the dialplan-pattern Command
New Features in Cisco SRST V2.02
Cisco Unified IP Phone Conference Station 7935 Support
Increase in Directory Numbers
Cisco Unity Voice Mail Integration Using In-Band DTMF Signaling Across the PSTN and BRI/PRI
Where to Go Next
Cisco Unified Survivable Remote Site Telephony Feature Roadmap
Revised: July 11, 2008
This chapter contains a list of Cisco Unified Survivable Remote Site Telephony (Cisco Unified SRST) features and the location of feature documentation.
Use Cisco Feature Navigator to find information about platform support and Cisco IOS software image support. Access Cisco Feature Navigator at http://www.cisco.com/go/fn. You must have an account on Cisco.com. If you do not have an account or have forgotten your username or password, click Cancel at the login dialog box and follow the instructions that appear.
Contents
•
Documentation Organization
•
Feature Roadmap
•
Information About New Features in Cisco Unified SRST
•
Where to Go Next
Documentation Organization
This document consists of the following chapters or appendixes as shown in Table 1.
Table 1 Cisco Unified SRST Configuration Sequence
Chapter or Appendix
|
Description
|
Overview of Cisco Unified SRST
|
Provides a summary of SRST. This chapter includes the following sections:
• Cisco Unified SRST Description, page 31
• Support for Cisco Unified IP Phones, Platforms, Cisco Unified Communications Manager, Signals, Languages, and Switches, page 35
• Prerequisites for Configuring Cisco Unified SRST, page 38
• Restrictions for Configuring Cisco Unified SRST, page 41
• Additional References, page 44
|
Setting Up the Network
|
Describes how to set up a Cisco Unified SRST system to communicate with your network. This chapter includes the following tasks:
• Enabling IP Routing, page 50
• Configuring DHCP for Cisco Unified SRST Phones, page 56
• Specifying Keepalive Intervals, page 59
• Configuring Cisco Unified SRST to Support Phone Functions, page 60
• Verifying That Cisco Unified SRST Is Enabled, page 62
|
Setting Up Cisco Unified IP Phones
|
Describes how to set up the basic Cisco Unified SRST phone configuration. This chapter includes the following tasks:
• Configuring IP Phone Clock, Date, and Time Formats, page 66
• Configuring IP Phone Language Display, page 67
• Configuring Customized System Messages for Cisco Unified IP Phones, page 68
• Configuring a Secondary Dial Tone, page 70
• Configuring Dual-Line Phones, page 70
|
Setting Up Call Handling
|
Describes how to configure incoming and outgoing calls. This chapter includes the following tasks:
• Configuring Incoming Calls, page 77
• Configuring Outgoing Calls, page 96
|
Configuring Additional Call Features
|
Describes how to configure optional system and phone parameters. This chapter includes the following tasks:
• Enabling Three-Party G.711 Ad Hoc Conferencing, page 115
• Defining XML API Schema, page 117
|
Integrating Cisco Unified Communications Manager and Cisco Unified SRST to Use Cisco Unified SRST as a Multicast MOH Resource
|
Describes how to configure Cisco Unified Communications Manager and Cisco Unified SRST to enable multicast music-on-hold (MOH). This chapter includes the following tasks:
• Configuring Cisco Unified Communications Manager for Cisco Unified SRST Multicast MOH, page 125
• Configuring Cisco Unified SRST for Multicast MOH, page 135
• Configuring Cisco Unified SRST MOH Live-Feed Support (Optional), page 143
|
Setting Up Secure SRST
|
Describes the Media and Signaling Authentication and Encryption feature for Cisco IOS MGCP gateways in SRST mode. This chapter includes the following tasks:
• Preparing the Cisco Unified SRST Router for Secure Communication, page 159
• Importing Phone Certificate Files in PEM Format to the Secure SRST Router, page 168
• Configuring Cisco Unified Communications Manager to the Secure Cisco Unified SRST Router, page 175
• Enabling SRST Mode on the Secure Cisco Unified SRST Router, page 178
• Verifying Phone Status and Registrations, page 180
|
Integrating Voice Mail with Cisco Unified SRST
|
Describes how to set up voice mail. This chapter includes the following tasks:
• Configuring Direct Access to Voice Mail, page 193
• Configuring Message Buttons, page 196
• Redirecting to Cisco Unified Communications Manager Gateway, page 198
• Configuring Call Forwarding to Voice Mail, page 198
|
Monitoring and Maintaining Cisco Unified SRST
|
Provides a list of useful show commands for monitoring and maintaining Cisco Unified SRST.
|
Enhanced 911 Services
|
Describes the new Enhanced 911 Services feature.
|
Appendix A: Preparing Cisco Unified SRST Support for SIP
|
Describes special configurations to support SIP calls.
|
Feature Roadmap
Table 2 provides a feature history summary of Cisco Unified SRST features.
Table 2 Features by Cisco Unified SRST Software Version
Cisco Unified SRST
|
Enhancements or Modifications
|
Version 7.0/4.3
|
• Configuring Eight Lines Per Button (Octo-Line), page 73
• Configuring Consultative Transfer, page 84
|
Version 4.2(1)
|
Enhanced 911 Services, page 225 includes these new features:
• Assigning ERLs to zones to enable routing to the PSAP that is closest to the caller
• Customizing E911 by defining a default ELIN, identifying a designated number if the 911 caller cannot be reached on callback, specifying the expiry time for data in the Last Caller table, and enabling syslog messages that announce all emergency calls
• Expanding the E911 location information to include name and address
• Adding new permanent call detail records
|
Version 4.1
|
Enhanced 911 Services, page 225
|
Version 4.0
|
• Additional Cisco Unified IP Phone Support for the Cisco Unified IP Phone 7960G, 7911G, 7941G-GE, 7961G-GE
• Cisco IP Communicator Support
• Fax Passthrough using SCCP and ATAs Support
• H.323 VoIP Call Preservation Enhancements for WAN Link Failures
• Video Support
|
Version 3.4
|
• Cisco SIP SRST 3.4
|
Version 3.3
|
• Secure SRST.
• Cisco Unified IP Phone 7970G and Cisco Unified 7971G-GE Support
• Enhancement to the show ephone Command
|
Version 3.2
|
• Enhancement to the alias Command
• Enhancement to the pickup Command
• Enhancement to the user-locale Command
• Enhancement to the user-locale Command
• Increased the Number of Cisco Unified IP Phones Supported on the Cisco 3845
• MOH Live-Feed Support
• No Timeout for Call Preservation
• RFC 2833 DTMF Relay Support
• Translation Profile Support
|
Version 3.1
|
• Cisco Unified IP Phone 7920 Support
• Cisco Unified IP Phone 7936 Support
|
Version 3.0
|
—
|
• Additional Language Options for IP Phone Display
• Consultative Call Transfer and Forward Using H.450.2 and H.450.3
• Customized System Message for Cisco Unified IP Phones
• Dual-Line Mode
• E1 R2 Signaling Support
• European Date Formats
• Huntstop for Dual-Line Mode
• Music on Hold for Multicast from Flash Files
• Ringing Timeout Default
• Secondary Dial Tone
• Enhancement to the show ephone Command
• System Log Messages for Phone Registrations
• Three-Party G.711 Ad Hoc Conferencing
• Support for Cisco VG248 Analog Phone Gateway 1.2(1) and Higher Versions
|
Version 2.1
|
• Cisco Unified IP Phone 7902G Support
• Cisco Unified IP Phone 7912G Support
|
—
|
• Additional Language Options for IP Phone Display
• Cisco SRST Aggregation
• Cisco ATA 186 and ATA 188 Support
• Cisco Unified IP Phone 7905G Support
• Cisco Unified IP Phone Expansion Module 7914 Support
• Enhancement to the dialplan-pattern Command
|
Version 2.02
|
• Cisco Unified IP Phone Conference Station 7935 Support.
• Increase in Directory Numbers.
• Cisco Unity Voice Mail Integration Using In-Band DTMF Signaling Across the PSTN and BRI/PRI.
• Cisco Unified SRST was implemented on the Cisco Catalyst 4500 access gateway module and Cisco 7200 routers (NPE-225, NPE-300, and NPE400).
• Support was removed for the Cisco MC3810-V3 concentrator.
|
Version 2.01
|
• Cisco Unified SRST was implemented on the Cisco 1760 routers, and support for the Cisco 1750 was removed.
• Support was added for additional connected Cisco IP phones.
• Support was added for additional directory numbers or virtual voice ports on Cisco IP phones.
|
Version 2.0
|
Cisco Unified SRST was implemented on the Cisco 2600XM and Cisco 2691 routers.
|
Cisco Unified SRST was integrated into Cisco IOS Release 12.2(8)T and implemented on the Cisco 3725 and Cisco 3745 routers and the Cisco MC3810-V3 concentrators.
|
• Cisco Unified SRST was implemented on the Cisco 1750 and Cisco 1751 routers.
• Huntstop support.
• Class of restriction (COR).
• Translation rule support.
• Music on hold and tone on hold.
• Distinctive ringing.
• Forward to a central voice mail or auto-attendant (AA) through PSTN during Cisco Unified Communications Manager fallback.
• Phone number alias support during Cisco Unified Communications Manager fallback: enhanced default destination support.
• List-based call restrictions for Cisco Unified Communications Manager fallback.
|
Version 1.0
|
Support was added for 144 Cisco IP phones on the Cisco 3660 multiservice routers.
|
• Cisco Unified SRST introduced on the Cisco 2600 series and Cisco 3600 series multiservice routers and the Cisco IAD2420 series integrated access devices.
• Cisco IP phones able to establish a connection with an SRST router in the event of a WAN link to Cisco Unified Communications Manager failure.
• Dimming of all Cisco Unified IP Phone function keys that are not supported during Cisco Unified SRST operation.
• Extension-to-extension dialing.
• Direct Inward Dialing (DID).
• Direct Outward Dialing (DOD).
• Calling party ID (Caller ID/ANI) display.
• Last number redial.
• Preservation of local extension-to-extension calls when WAN link fails.
• Preservation of local extension to PSTN calls when WAN link fails.
• Preservation of calls in progress when failed WAN link is reestablished.
• Blind transfer of calls within IP network.
• Multiple lines per Cisco IP phone.
• Multiple-line appearance across telephones.
• Call hold (shared lines).
• Analog Foreign Exchange Station (FXS) and Foreign Exchange Office (FXO) ports.
• BRI support for EuroISDN.
• PRI support for NET5 switch type.
|
Information About New Features in Cisco Unified SRST
This section contains the following topics:
•
New Features in Cisco Unified SRST V4.3/7.0
•
New Features in Cisco Unified SRST V4.2(1)
•
New Features in Cisco Unified SRST V4.1
•
New Features in Cisco Unified SRST V4.0
•
New Features in Cisco SRST V3.4
•
New Features in Cisco SRST V3.3
•
New Features in Cisco SRST V3.2
•
New Features in Cisco SRST V3.1
•
New Features in Cisco SRST V3.0
•
New Features in Cisco SRST V2.1
•
New Features in Cisco SRST V2.02
New Features in Cisco Unified SRST V4.3/7.0
Cisco Unified SRST 7.0/4.3 supports the following new features:
•
Configuring Eight Lines Per Button (Octo-Line), page 73
•
Configuring Consultative Transfer, page 84
New Features in Cisco Unified SRST V4.2(1)
Cisco Unified SRST Version 4.2(1) indroduces the following new features:
•
Enhancements for Enhanced 911 Services, page 225
New Features in Cisco Unified SRST V4.1
Cisco Unified SRST Version 4.1 introduces the following new feature:
•
Enhanced 911 Services, page 225
New Features in Cisco Unified SRST V4.0
Cisco Unified SRST Version 4.0 has introduced the following new features:
•
Additional Cisco Unified IP Phone Support
•
Cisco IP Communicator Support
•
Fax Passthrough using SCCP and ATAs Support
•
H.323 VoIP Call Preservation Enhancements for WAN Link Failures
•
Video Support
Additional Cisco Unified IP Phone Support
The following IP phones are supported with Cisco Unified SRST systems:
•
Cisco Unified IP Phone 7911G
•
Cisco Unified IP Phone 7941G and Cisco Unified IP Phone 7941G-GE
•
Cisco Unified IP Phone 7960G
•
Cisco Unified IP Phone 7961G and Cisco Unified IP Phone 7961G-GE
In addition, the Cisco Unified IP Phone 7914 Expansion Module can attach to the Cisco 7941G-GE and Cisco 7961G-GE. The Cisco 7914 Expansion Module adds additional features, such as adding 14 line appearances or speed-dial numbers to your phone. You can attach one or two expansion modules to your IP phone. When you use two expansion modules, you have 28 additional line appearances or speed-dial numbers, or a total of 34 line appearances or speed-dial numbers. For more information, see the Cisco IP Phone 7914 Expansion Module Quick Start Guide at the following URL:
http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7916/english/16enug.pdf
No additional SRST configuration is required for these phones.
The show ephone command is enhanced to display the configuration and status of the new Cisco IP Phones added to SRST Version 4.0. For more information, see the show ephone command in the Cisco Unified SRST and Cisco Unified SIP SRST Command Reference (All Versions).
To determine compatible firmware, platforms, memory, and additional voice products that are associated with Cisco Unified SRST 4.0, see the following documentation:
Cisco Unified SRST 4.3 Supported Firmware, Platforms, Memory, and Voice Products at the following URL:
http://www.cisco.com/en/US/docs/voice_ip_comm/cusrst/requirements/guide/srs43spc.html
Cisco IP Communicator Support
Cisco IP Communicator is a software-based application that delivers enhanced telephony support on personal computers. This SCCP-based application allows computers to function as IP phones, providing high-quality voice calls on the road, in the office, or from wherever users may have access to the corporate network. Cisco IP Communicator appears on a user's computer monitor as a graphical, display-based IP phone with a color screen, a key pad, feature buttons, and soft keys.
Fax Passthrough using SCCP and ATAs Support
Fax passthrough mode is now supported using Cisco VG 224 voice gateways, Analog Telephone Adaptors (ATA), and SCCP. ATAs ship with SIP firmware, so SCCP firmware must be loaded before this feature can be used.
Note
For ATAs that are registered to a Cisco Unified SRST system to participate in FAX calls, they must have their ConnectMode parameter set to use the "standard payload type 0/8" as the RTP payload type in FAX passthrough mode. For ATAs used with Cisco Unified SRST 4.0 and higher versions, this is done by setting bit 2 of the ConnectMode parameter to 1 on the ATA. For more information, see the "Parameters and Defaults" chapter in the Cisco ATA 186 and Cisco ATA 188 Analog Telephone Adaptor Administrator's Guide for SCCP, at the following URL: http://www.cisco.com/en/US/docs/voice_ip_comm/cata/186_188/2_15_ms/english/administration/guide/sccp/sccpach5.html.
H.323 VoIP Call Preservation Enhancements for WAN Link Failures
H.323 VoIP call preservation enhancements for WAN link failures sustains connectivity for H.323 topologies where signaling is handled by an entity, such as Cisco Unified Communications Manager, that is different from the other endpoint and brokers signaling between the two connected parties.
Call preservation is useful when a gateway and the other endpoint (typically a Cisco Unified IP phone) are collocated at the same site and the call agent is remote and therefore more likely to experience connectivity failures.
For configuration information see the "Configuring H.323 Gateways" chapter in the
Cisco IOS H.323 Configuration Guide, Release 12.4T.
Video Support
This feature allows you to set video parameters for the Cisco Unified SRST to maintain close feature parity with Cisco Unified Communications Manager. When the Cisco Unified SRST is enabled, Cisco Unified IP Phones do not have to be reconfigured for video capabilities because all ephones retain the same configuration used with Cisco Unified Communications Manager. However, you must enter call-manager-fallback configuration mode to set video parameters for Cisco Unified SRST. The feature set for video is the same as that for Cisco Unified SRST audio calls.
For more information, see the "Setting Video Parameters" section on page 209.
New Features in Cisco SRST V3.4
Cisco SRST V3.4 introduced the new features described in the following section:
•
Cisco SIP SRST 3.4
Cisco SIP SRST 3.4
Cisco SIP SRST Version 3.4 describes SRST functionality for Session Initiation Protocol (SIP) networks. Cisco SIP SRST Version 3.4 provides backup to an external SIP proxy server by providing basic registrar and back-to-back user agent (B2BUA) services. These services are used by a SIP IP phone in the event of a WAN connection outage when the SIP phone is unable to communicate with its primary SIP proxy.
Cisco SIP SRST Version 3.4 can support SIP phones with standard RFC 3261 feature support locally and across SIP WAN networks. With Cisco SIP SRST Version 3.4, SIP phones can place calls across SIP networks in the same way as Skinny Client Control Protocol (SCCP) phones. For full information about SIP SRST, Version 3.4 see the Cisco SIP SRST Version 3.4 System Administrator Guide.
New Features in Cisco SRST V3.3
Cisco SRST V3.3 introduced the new features described in the following sections:
•
Secure SRST
•
Cisco Unified IP Phone 7970G and Cisco Unified 7971G-GE Support
•
Enhancement to the show ephone Command
Secure SRST
Secure Cisco IP phones that are located at remote sites and that are attached to gateway routers can communicate securely with Cisco Unified Communications Manager using the WAN. But if the WAN link or Cisco Unified Communications Manager goes down, all communication through the remote phones becomes nonsecure. To overcome this situation, gateway routers can now function in secure SRST mode, which activates when the WAN link or Cisco Unified Communications Manager goes down. When the WAN link or Cisco Unified Communications Manager is restored, Cisco Unified Communications Manager resumes secure call-handling capabilities.
Secure SRST provides new SRST security features such as authentication, integrity, and media encryption. Authentication provides assurance to one party that another party is whom it claims to be. Integrity provides assurance that the given data has not been altered between the entities. Encryption implies confidentiality; that is, that no one can read the data except the intended recipient. These security features allow privacy for SRST voice calls and protect against voice security violations and identity theft. For more information see the "Setting Up Secure SRST" section on page 151.
Cisco Unified IP Phone 7970G and Cisco Unified 7971G-GE Support
The Cisco Unified IP Phones 7970G and 7971G-GE are full-featured telephones that provide voice communication over an IP network. They function much like a traditional analog telephones, allowing you to place and receive phone calls and to access features such as mute, hold, transfer, speed dial, call forward, and more. In addition, because the phones are connected to your data network, they offer enhanced IP telephony features, including access to network information and services, and customizeable features and services. The phones also support security features that include file authentication, device authentication, signaling encryption, and media encryption.
The Cisco Unified IP Phones 7970G and 7971G-GE also provide a color touchscreen, support for up to eight line or speed-dial numbers, context-sensitive online help for buttons and feature, and a variety of other sophisticated functions. No configurations specific to SRST are necessary.
For more information, see the Cisco Unified IP Phone 7900 Series documentation index.
Note
The Cisco Unified IP Phone 7914 Expansion Module can attach to your Cisco Unified IP Phones 7970G and 7971G-GE. See the "Cisco Unified IP Phone Expansion Module 7914 Support" section for more information.
Enhancement to the show ephone Command
The show ephone command is enhanced to display the configuration and status of the Cisco Unified IP Phone 7970G and Cisco Unified IP Phone 7971G-GE. For more information, see the show ephone command in the Cisco Unified SRST and Cisco Unified SIP SRST Command Reference (All Versions).
New Features in Cisco SRST V3.2
Cisco SRST V3.2 introduced the new features described in the following sections:
•
Enhancement to the alias Command
•
Enhancement to the cor Command
•
Enhancement to the pickup Command
•
Enhancement to the user-locale Command
•
Increased the Number of Cisco Unified IP Phones Supported on the Cisco 3845
•
MOH Live-Feed Support
•
No Timeout for Call Preservation
•
RFC 2833 DTMF Relay Support
•
Translation Profile Support
Enhancement to the alias Command
The alias command is enhanced as follows:
•
The cfw keyword was added, providing call forward no-answer/busy capabilities.
•
The maximum number of alias commands used for creating calls to telephone numbers that are unavailable during Cisco Unified Communications Manager fallback was increased to 50.
•
The alternate-number argument can be used in multiple alias commands.
For more information, see the alias command in the Cisco Unified SRST and Cisco Unified SIP SRST Command Reference (All Versions).
Enhancement to the cor Command
The maximum number of cor lists has increased to 20.
For more information, see the cor command in the Cisco Unified SRST and Cisco Unified SIP SRST Command Reference (All Versions).
Enhancement to the pickup Command
The pickup command was introduced to enable the PickUp soft key on all Cisco Unified IP Phones, allowing an external Direct Inward Dialing (DID) call coming into one extension to be picked up from another extension during SRST.
For more information, see the pickup command in the Cisco Unified SRST and Cisco Unified SIP SRST Command Reference (All Versions).
Enhancement to the user-locale Command
The user-locale command is enhanced to display the Japanese Katakana country code. Japanese Katakana is available in Cisco Unified Communications Manager V4.0 or later versions.
For more information, see the user-locale command in the
Cisco Unified SRST and Cisco Unified SIP SRST Command Reference (All Versions).
Increased the Number of Cisco Unified IP Phones Supported on the Cisco 3845
The Cisco 3845 now supports 720 phones and up to 960 ephone-dns or virtual voice ports. For more information, see Cisco IOS Survivable Remote Site Telephony (SRST) 3.2 Specifications for Cisco IOS Software Release 12.3(11)T.
MOH Live-Feed Support
Cisco Unified SRST is enhanced with the new moh-live command. The moh-live command provides live-feed MOH streams from an audio device connected to an E&M or FXO port to Cisco IP phones in SRST mode. If an FXO port is used for a live feed, the port must be supplied with an external third-party adapter to provide a battery feed. Music from a live feed is obtained from a fixed source and is continuously fed into the MOH playout buffer instead of being read from a flash file. Live-feed MOH can also be multicast to Cisco IP phones. See the "Integrating Cisco Unified Communications Manager and Cisco Unified SRST to Use Cisco Unified SRST as a Multicast MOH Resource" section on page 119 for configuration instructions.
No Timeout for Call Preservation
To preserve existing H.323 calls on the branch in the event of an outage, disable the H.225 keepalive timer by entering the no h225 timeout keepalive command. This feature is supported in Cisco IOS Releases 12.3(7)T1 and higher versions. See the "Cisco Unified SRST Description" section on page 31 for more information.
RFC 2833 DTMF Relay Support
Cisco Skinny Client Control Protocol (SCCP) phones, such as those used with Cisco SRST systems, provide only out-of-band DTMF digit indications. To enable SCCP phones to send digit information to remote SIP-based IVR and voice-mail applications, Cisco SRST 3.2 and later versions provide conversion from the out-of-band SCCP digit indication to the SIP standard for DTMF relay, which is RFC 2833. You select this method in the SIP VoIP dial peer using the dtmf-relay rtp-nte command. See Appendix A: Preparing Cisco Unified SRST Support for SIP, page 263 for configuration instructions.
To use voice mail on a SIP network that connects to a Cisco Unity Express system, use a nonstandard SIP Notify format. To configure the Notify format, use the sip-notify keyword with the dtmf-relay command. Using the sip-notify keyword may be required for backward compatibility with Cisco SRST Versions 3.0 and 3.1.
Translation Profile Support
Cisco SRST 3.2 and later versions support translation profiles. Translation profiles allow you to group translation rules together and to associate translation rules with the following:
•
Called numbers
•
Calling numbers
•
Redirected called numbers
See the "Enabling Translation Profiles" section on page 90 for more configuration information. For more information on the translation-profile, command see the
Cisco Unified SRST and Cisco Unified SIP SRST Command Reference (All Versions).
New Features in Cisco SRST V3.1
Cisco SRST V3.1 introduced the new features described in the following sections:
•
Cisco Unified IP Phone 7920 Support
•
Cisco Unified IP Phone 7936 Support
Note
For information about Cisco Unified IP phones, see the Cisco Unified IP Phone 7900 Series documentation.
Cisco Unified IP Phone 7920 Support
The Cisco Unified Wireless IP Phone 7920 is an easy-to-use IEEE 802.11b wireless IP phone that provides comprehensive voice communications in conjunction with Cisco Unified Communications Manager and Cisco Aironet 1200, 1100, 350, and 340 Series of Wi-Fi (IEEE 802.11b) access points. As a key part of the Cisco AVVID Wireless Solution, the Cisco Unified Wireless IP Phone 7920 delivers seamless intelligent services, such as security, mobility, quality of service (QoS), and management, across an end-to-end Cisco network.
No configuration is necessary.
Cisco Unified IP Phone 7936 Support
The Cisco Unified IP Conference Station 7936 is an IP-based, hands-free conference room station that uses VoIP technology. The IP Conference Station replaces a traditional analog conferencing unit by providing business conferencing features—such as call hold, call resume, call transfer, call release, redial, mute, and conference—over an IP network.
No configuration is necessary.
New Features in Cisco SRST V3.0
Cisco SRST V3.0 introduced the new features described in the following sections:
•
Additional Language Options for IP Phone Display
•
Consultative Call Transfer and Forward Using H.450.2 and H.450.3
•
Customized System Message for Cisco Unified IP Phones
•
Dual-Line Mode
•
E1 R2 Signaling Support
•
European Date Formats
•
Huntstop for Dual-Line Mode
•
Music on Hold for Multicast from Flash Files
•
Ringing Timeout Default
•
Secondary Dial Tone
•
Enhancement to the show ephone Command
•
System Log Messages for Phone Registrations
•
Three-Party G.711 Ad Hoc Conferencing
•
Support for Cisco VG248 Analog Phone Gateway 1.2(1) and Higher Versions
Additional Language Options for IP Phone Display
Displays for the Cisco Unified IP Phone 7940G and Cisco Unified IP Phone 7960G can be configured with additional ISO-3166 codes for German, Danish, Spanish, French, Italian, Japanese, Dutch, Norwegian, Portuguese, Russian, Swedish, United States.
Note
This feature is available only for Cisco Unified SRST running under Cisco Unified Communications Manager V3.2.
Consultative Call Transfer and Forward Using H.450.2 and H.450.3
Cisco SRST V1.0, Cisco SRST V2.0, and Cisco SRST V2.1 allow blind call transfers and blind call forwarding. Blind calls do not give transferring and forwarding parties the ability to announce or consult with destination parties. These three versions of Cisco SRST use a Cisco SRST proprietary mechanism to perform blind transfers. Cisco SRST V3.0 adds the ability to perform call transfers with consultation using the ITU-T H.450.2 (H.450.2) standard and call forwarding using the ITU-T H.450.3 (H.450.3) standard for H.323 calls.
Cisco SRST V3.0 provides support for IP phones to initiate call transfer and forwarding with H.450.2 and H.450.3 by using the default session application. The built-in H.450.2 and H.450.3 support that is provided by the default session application applies to call transfers and call forwarding initiated by IP phones, regardless of PSTN interface type.
For consultative transfer to be available, the Cisco SRST router must be configured with the dual-line mode. See the "Configuring Dual-Line Phones" section on page 70.
Note
All voice gateway routers in the VoIP network must support H.450. For H.450 support, routers with Cisco SRST must run either Cisco SRST V3.0 and higher versions or Cisco IOS Release 12.2(15)ZJ and later releases. Routers without Cisco SRST must run either Cisco SRST V2.1 and higher versions or Cisco IOS Release 12.2(11)YT and later releases.
For more information about the default session application, see the Default Session Application Enhancements document.
For configuration information, see the "Enabling Consultative Call Transfer and Forward Using H.450.2 and H.450.3 with Cisco SRST 3.0" section on page 98.
Customized System Message for Cisco Unified IP Phones
The display message that appears on Cisco Unified IP Phone 7905G, Cisco Unified IP Phone 7940G, Cisco Unified IP Phone 7960G, and Cisco Unified IP Phone 7910 units when they are in fallback mode can be customized. The new system message command allows you to edit these display messages on a per-router basis. The custom system message feature supports English only.
For further information, see the "Configuring Customized System Messages for Cisco Unified IP Phones" section on page 68.
Dual-Line Mode
A new keyword that was added to the max-dn command allows you to set IP phones to dual-line mode. Each dual-line IP phone must have one voice port and two channels to handle two independent calls. This mode enables call waiting, call transfer, and conference functions on a single ephone-dn (ephone directory number). There is a maximum number of DNs available during Cisco SRST fallback. The max-dn command affects all IP phones on a Cisco SRST router.
For configuration information, see the "Configuring Dual-Line Phones" section on page 70.
E1 R2 Signaling Support
Cisco SRST V3.0 supports E1 R2 signaling. R2 signaling is an international signaling standard that is common to channelized E1 networks; however, there is no single signaling standard for R2. The ITU-T Q.400-Q.490 recommendation defines R2, but a number of countries and geographic regions implement R2 in entirely different ways. Cisco Systems addresses this challenge by supporting many localized implementations of R2 signaling in its Cisco IOS software.
The Cisco Systems E1 R2 signaling default is ITU, which supports the following countries: Denmark, Finland, Germany, Russia (ITU variant), Hong Kong (ITU variant), and South Africa (ITU variant). The expression "ITU variant" means there are multiple R2 signaling types in the specified country, but Cisco supports the ITU variant.
Cisco Systems also supports specific local variants of E1 R2 signaling in the following regions, countries, and corporations:
•
Argentina
•
Australia
•
Bolivia
•
Brazil
•
Bulgaria
•
China
•
Colombia
•
Costa Rica
•
East Europe (includes Croatia, Russia, and Slovak Republic)
•
Ecuador (ITU)
•
Ecuador (LME)
•
Greece
•
Guatemala
•
Hong Kong (uses the China variant)
•
Indonesia
•
Israel
•
Korea
•
Laos
•
Malaysia
•
Malta
•
New Zealand
•
Paraguay
•
Peru
•
Philippines
•
Saudi Arabia
•
Singapore
•
South Africa (Panaftel variant)
•
Telmex Corporation (Mexico)
•
Telnor Corporation (Mexico)
•
Thailand
•
Uruguay
•
Venezuela
•
Vietnam
European Date Formats
The date format on Cisco IP phone displays can be configured with the following two additional formats:
•
yy-mm-dd (year-month-day)
•
yy-dd-mm (year-day-month)
For configuration information, see the "Configuring IP Phone Clock, Date, and Time Formats" section on page 66.
Huntstop for Dual-Line Mode
A new keyword was added to the huntstop command. The channel keyword causes hunting to skip the secondary channel in dual-line configuration if the primary line is busy or does not answer.
For configuration information, see the "Configuring Dial-Peer and Channel Hunting" section on page 94.
Music on Hold for Multicast from Flash Files
Cisco SRST can be configured to support continuous multicast output of music on hold (MOH) from a flash MOH file in flash memory.
For more information, see the "Defining XML API Schema" section on page 117.
Ringing Timeout Default
A ringing timeout default can be configured for extensions on which no-answer call forwarding has not been enabled. Expiration of the timeout causes incoming calls to return a disconnect code to the caller. This mechanism provides protection against hung calls for inbound calls received over interfaces such as Foreign Exchange Office (FXO) that do not have forward-disconnect supervision. For more information, see the "Configuring the Ringing Timeout Default" section on page 96.
Secondary Dial Tone
A secondary dial tone is available for Cisco Unified IP Phones running Cisco SRST. The secondary dial tone is generated when a user dials a predefined PSTN access prefix. An example would be the different dial tone heard when a designated number is pressed to reach an outside line.
The secondary dial tone is created through the secondary dialtone command. For more information, see the "Configuring a Secondary Dial Tone" section on page 70.
Enhancement to the show ephone Command
The show ephone command is enhanced to display the following:
•
The configuration and status of additional phones (new keywords: 7905, 7914, 7935, ATA)
•
The status of all phones with the call-forwarding all (CFA) feature enabled on at least one of their DNs (new keyword: cfa)
For more information, see the show ephone command in the Cisco Unified SRST and Cisco Unified SIP SRST Command Reference (All Versions).
System Log Messages for Phone Registrations
Diagnostic messages are added to the system log whenever a phone registers or unregisters from Cisco Unified SRST.
Three-Party G.711 Ad Hoc Conferencing
Cisco SRST supports three-party ad hoc conferencing using the G.711 coding technique. For conferencing to be available, an IP phone must have a minimum of two lines connected to one or more buttons.
For more information, see the "Enabling Three-Party G.711 Ad Hoc Conferencing" section on page 115.
Support for Cisco VG248 Analog Phone Gateway 1.2(1) and Higher Versions
The Cisco VG248 Analog Phone Gateway is a mixed-environment solution, enabled by Cisco AVVID (Architecture for Voice, Video and Integrated Data), that allows organizations to support their legacy analog devices while taking advantage of the new opportunities afforded through the use of IP telephony. The Cisco VG248 is a high-density gateway for using analog phones, fax machines, modems, voice-mail systems, and speakerphones within an enterprise voice system based on Cisco Unified Communications Manager.
During Cisco Unified Communications Manager fallback, Cisco SRST considers the Cisco VG248 to be a group of Cisco Unified IP Phones. Cisco Unified SRST counts each of the 48 ports on the Cisco VG248 as a separate Cisco Unified IP Phone. Support for Cisco VG248 Version 1.2(1) and higher versions is also available in Cisco Unified SRST Version 2.1.
For more information, see the Cisco VG248 Analog Phone Gateway Data Sheet and the
Cisco VG248 Analog Phone Gateway Version 1.2(1) Release Notes.
New Features in Cisco SRST V2.1
Cisco SRST V2.1 introduced the new features described in the following sections:
•
Additional Language Options for IP Phone Display
•
Cisco SRST Aggregation
•
Cisco ATA 186 and ATA 188 Support
•
Cisco Unified IP Phone 7902G Support
•
Cisco Unified IP Phone 7905G Support
•
Cisco Unified IP Phone 7912G Support
•
Cisco Unified IP Phone Expansion Module 7914 Support
•
Enhancement to the dialplan-pattern Command
Note
For information about Cisco Unified IP phones, see the Cisco Unified IP Phone 7900 Series documentation.
Additional Language Options for IP Phone Display
Displays for the Cisco Unified IP Phone 7940G and Cisco Unified IP Phone 7960G can be configured with ISO-3166 codes for the following countries:
•
France
•
Germany
•
Italy
•
Portugal
•
Spain
•
United States
Note
This feature is available only in Cisco Unified SRST running under Cisco Unified Communications Manager V3.2.
For configuration information, see the "Configuring IP Phone Language Display" section on page 67.
Cisco SRST Aggregation
For systems running Cisco Unified Communications Manager 3.3(2) and later versions, the restriction of running Cisco SRST on a default gateway was removed. Multiple SRST routers can be used to support additional phones. Note that dial peers and dial plans need to be carefully planned and configured in order for call transfer and forwarding to work properly.
Cisco ATA 186 and ATA 188 Support
The Cisco ATA analog telephone adaptors are handset-to-Ethernet adaptors that allow regular analog telephones to operate on IP-based telephony networks. Cisco ATAs support two voice ports, each with an independent telephone number. The Cisco ATA 188 also has an RJ-45 10/100BASE-T data port. Cisco SRST supports Cisco ATA 186 and Cisco ATA 188 using Skinny Client Control Protocol (SCCP) for voice calls only.
Cisco Unified IP Phone 7902G Support
The Cisco Unified IP Phone 7902G is an entry-level IP phone that addresses the voice communications needs of a lobby, laboratory, manufacturing floor, hallway, or other area where only basic calling capability is required.
The Cisco Unified IP Phone 7902G is a single-line IP phone with fixed feature keys that provide one-touch access to the redial, transfer, conference, and voice-mail access features. Consistent with other Cisco IP phones, the Cisco Unified IP Phone 7902G supports inline power, which allows the phone to receive power over the LAN. This capability gives the network administrator centralized power control and thus greater network availability.
Cisco Unified IP Phone 7905G Support
The Cisco Unified IP Phone 7905G is a basic IP phone that provides a core set of business features. It provides single-line access and four interactive soft keys that guide a user through call features and functions via the pixel-based liquid crystal display (LCD). The graphic capability of the display presents calling information, intuitive access to features, and language localization in future firmware releases. The Cisco Unified IP Phone 7905G supports inline power, which allows the phone to receive power over the LAN.
No configuration is necessary.
Cisco Unified IP Phone 7912G Support
The Cisco Unified IP Phone 7912G provides core business features and addresses the communication needs of a cubicle worker who conducts low to medium telephone traffic. Four dynamic soft keys provide access to call features and functions. The graphic display shows calling information and allows access to features.
The Cisco Unified IP Phone 7912G supports an integrated Ethernet switch, providing LAN connectivity to a local PC. In addition, the Cisco Unified IP Phone 7912G supports inline power, which allows the phone to receive power over the LAN. This capability gives the network administrator centralized power control and thus greater network availability. The combination of inline power and Ethernet switch support reduces cabling needs to a single wire to the desktop.
Cisco Unified IP Phone Expansion Module 7914 Support
The Cisco Unified IP Phone 7914 Expansion Module attaches to your Cisco Unified IP Phone 7960G, adding 14 line appearances or speed-dial numbers to your phone. You can attach one or two expansion modules to your IP phone. When you use two expansion modules, you have 28 additional line appearances or speed-dial numbers, or a total of 34 line appearances or speed-dial numbers.
Enhancement to the dialplan-pattern Command
A new keyword was added to the dialplan-pattern command. The extension-pattern keyword sets an extension number's leading digit pattern when it is different from the E.164 telephone number's leading digits defined in the pattern variable. This enhancement allows manipulation of IP phone abbreviated extension number prefix digits. See the dialplan-pattern command in the Cisco Unified SRST and Cisco Unified SIP SRST Command Reference (All Versions).
New Features in Cisco SRST V2.02
Cisco SRST Version 2.02 introduced the new features described in the following sections:
•
Cisco Unified IP Phone Conference Station 7935 Support
•
Increase in Directory Numbers
•
Cisco Unity Voice Mail Integration Using In-Band DTMF Signaling Across the PSTN and BRI/PRI
Cisco Unified IP Phone Conference Station 7935 Support
The Cisco IP Conference Station 7935 is an IP-based, full-duplex hands-free conference station for use on desktops and offices and in small-to-medium-sized conference rooms. This device attaches a Cisco Catalyst 10/100 Ethernet switch port with a simple RJ-45 connection and dynamically configures itself to the IP network via the DHCP. Other than connecting the Cisco 7935 to an Ethernet switch port, no further administration is necessary. The Cisco 7935 dynamically registers to
Cisco Unified Communications Manager for connection services and receives the appropriate endpoint phone number and any software enhancements or personalized settings, which are preloaded within Cisco Unified Communications Manager.
The Cisco Unified IP Phone 7935 provides three soft keys and menu navigation keys that guide a user through call features and functions. The Cisco Unified IP Phone 7935 also features a pixel-based LCD display. The display provides features such as date and time, calling party name, calling party number, digits dialed, and feature and line status.
No configuration is necessary.
Increase in Directory Numbers
Directory numbers were increased shown in Table 3.
Table 3 Increases in Directory Numbers in Cisco IOS Release 12.2(11)T
Cisco Router
|
Maximum Phones
|
Increase in Maximum Directory Number
|
From
|
To
|
Cisco 1751
|
24
|
96
|
120
|
Cisco 1760
|
24
|
96
|
120
|
Cisco 2600XM
|
24
|
96
|
120
|
Cisco 2691
|
72
|
216
|
288
|
Cisco 3640
|
72
|
216
|
288
|
Cisco 3660
|
240
|
720
|
960
|
Cisco 3725
|
144
|
432
|
576
|
Cisco 3745
|
240
|
720
|
960
|
Cisco Unity Voice Mail Integration Using In-Band DTMF Signaling Across the PSTN and BRI/PRI
Cisco Unity Voice Mail and other voice-mail systems can be integrated with Cisco SRST. Voice-mail integration introduces six new commands:
•
pattern direct
•
pattern ext-to-ext busy
•
pattern ext-to-ext no-answer
•
pattern trunk-to-ext busy
•
pattern trunk-to-ext no-answer
•
vm-integration
Where to Go Next
Proceed to the "Overview of Cisco Unified SRST" section on page 31.