Deployment Guide for Cisco Unified Presence Release 8.0 and 8.5 - Configuring the Cisco IP PhoneMessenger Service [Cisco Unified Presence]

Table Of Contents

Configuring the Cisco IP PhoneMessenger Service

Prerequisites for Integrating Cisco IP PhoneMessenger

How to Configure Cisco IP PhoneMessenger on Cisco Unified Communications Manager

Configuring Cisco IP PhoneMessenger as an Application User

Configuring a Phone Service for the Cisco IP PhoneMessenger

Subscribing Phones to the Cisco IP PhoneMessenger Service

How to Configure Cisco IP PhoneMessenger on Cisco Unified Presence

Configuring the Cisco IP PhoneMessenger Settings

Configuring Meeting Notification Settings

Information to Provide to Users About the Meeting Notification Feature

Configuring Cisco IP Phone Messenger Response Messages

Sending a Broadcast Message

Signing Out a Cisco IP Phone Messenger User

Configuring the Cisco IP PhoneMessenger Service

January 22, 2013

•Prerequisites for Integrating Cisco IP PhoneMessenger

•How to Configure Cisco IP PhoneMessenger on Cisco Unified Communications Manager

•How to Configure Cisco IP PhoneMessenger on Cisco Unified Presence

Prerequisites for Integrating Cisco IP PhoneMessenger

Before you configure Cisco IP PhoneMessenger, make sure that you have configured the following:

•Configured the Cisco Unified Communications Manager server for integration with Cisco Unified Presence

•Configured the Cisco Unified Presence server for deployment in the network.

Related Topics

•Configuring Cisco Unified Communications Manager for Integration with Cisco Unified Presence.

•Configuring a Cisco Unified Presence Server for Deployment in the Network

How to Configure Cisco IP PhoneMessenger on Cisco Unified Communications Manager

•Configuring Cisco IP PhoneMessenger as an Application User

•Configuring a Phone Service for the Cisco IP PhoneMessenger

•Subscribing Phones to the Cisco IP PhoneMessenger Service

Configuring Cisco IP PhoneMessenger as an Application User

Procedure

Step 1 Select Cisco Unified Communications Manager Administration > User Management > Application User.

Step 2 Select Add New.

Step 3 Enter an application username in the User ID field, for example, PhoneMessenger.

Step 4 Enter a password for this application user, and confirm the password.

Step 5 Select the devices that you want the application user to control.

Step 6 Select Save.

Related Topics

•Subscribing Phones to the Cisco IP PhoneMessenger Service

What To Do Next

Configuring a Phone Service for the Cisco IP PhoneMessenger

Configuring a Phone Service for the Cisco IP PhoneMessenger

Before You Begin

Configure Cisco IP PhoneMessenger as an application user on Cisco Unified Communications Manager.

Procedure

Step 1 Select Cisco Unified Communications Manager Administration > Device > Device Settings > Phone Services.

Step 2 Select Add New.

Step 3 Enter PhoneMessenger in the Service Name field.

Step 4 Enter IP Phone Messenger in the Service Description field.

Step 5 Enter this URL in the Service URL field:

http://my-cups:8081/ippm/default?name=#DEVICENAME#

where my-cups specifies the IP address of the Cisco Unified Presence unless DNS is enabled on the phone.

Step 6 Select XML Service from the Service Category menu.

Step 7 Select Standard IP Phone Service from the Service Type menu.

Step 8 Check Enable.

Step 9 Select Save.

Related Topics

•Configuring Cisco IP PhoneMessenger as an Application User

What To Do Next

Subscribing Phones to the Cisco IP PhoneMessenger Service

Subscribing Phones to the Cisco IP PhoneMessenger Service

Before You Begin

Configure a Phone Service for Cisco IP PhoneMessenger on Cisco Unified Communications Manager.

Procedure

Step 1 Select Cisco Unified Communications Manager Administration > Device > Phone.

Step 2 Select Find.

Step 3 Select a phone device link to access the Phone Configuration window.

Step 4 Select Subscribe/Unsubscribe Services from the menu in the Related Links navigation box at the top right of the window.

Step 5 Select Go.

Step 6 Select PhoneMessenger from the Select a Service menu in the Subscribed Cisco IP Phone Services window.

Step 7 Select Next.

Step 8 Select Subscribe when the window displays again.

Step 9 Select Save when the window displays again.

Step 10 Reset the phones individually or as a group.

Related Topics

Configuring Cisco IP PhoneMessenger as an Application User

What To Do Next

How to Configure Cisco IP PhoneMessenger on Cisco Unified Presence

How to Configure Cisco IP PhoneMessenger on Cisco Unified Presence

•Configuring the Cisco IP PhoneMessenger Settings

•Configuring Meeting Notification Settings

•Information to Provide to Users About the Meeting Notification Feature

•Configuring Cisco IP Phone Messenger Response Messages

•Sending a Broadcast Message

•Signing Out a Cisco IP Phone Messenger User

Configuring the Cisco IP PhoneMessenger Settings

Before You Begin

Obtain the application username and password that you configured for the Cisco IP PhoneMessenger on Cisco Unified Communications Manager.

Restriction

The Cisco IP PhoneMessenger application username and password must match the configured application username and password on Cisco Unified Communications Manager for the Cisco IP PhoneMessenger service to work properly.

Procedure

Step 1 Select Cisco Unified Presence Administration > Application > IP Phone Messenger > Settings.

Step 2 Select On from the Application Status menu.

Step 3 Enter the application username that you configured on Cisco Unified Communications Manager for the Cisco IP PhoneMessenger service.

Step 4 Enter the password that you configured on Cisco Unified Communications Manager for the Cisco IP PhoneMessenger service.

Step 5 Select Save.

Troubleshooting Tips

You can also use the System Dashboard to view enabled Cisco IP PhoneMessenger users in Cisco Unified Presence Administration. Select Diagnostics > System Dashboard.

Related Topics

•Configuring Cisco IP PhoneMessenger as an Application User

•Configuring Firewalls to Pass Cisco Unified Personal Communicator Traffic

Configuring Meeting Notification Settings

The Meeting Notification feature allows users to receive incoming meeting notifications from a Microsoft Outlook calendar on their Cisco IP PhoneMessenger enabled phone. To configure the Meeting Notification feature, you must integrate Cisco Unified Presence with a Cisco Unified MeetingPlace server.

Note Cisco Unified Presence does not support Cisco Unified MeetingPlace Express.

Before You Begin

Obtain the hostname or IP address for the Cisco Unified MeetingPlace server.

Procedure

Step 1 Select Application > Meeting Notification > Settings.

Step 2 Enter the host name or IP address for the Cisco Unified MeetingPlace server.

Step 3 Enter the port number for the Cisco Unified MeetingPlace server.

The default port numbers are 80 (SSL disabled) or 443 (SSL enabled).

Step 4 Check Use SSL if you want to use Secure Socket Layer (SSL) to communicate with the Cisco Unified MeetingPlace server.

Step 5 (If SSL enabled) Enter the subject common name for the Cisco Unified MeetingPlace server.

Note If you select to configure a secure connection between Cisco Unified Presence and Cisco Unified MeetingPlace, you must configure certificate exchange between the two servers. You must upload the Cisco Unified MeetingPlace server certificate to Cisco Unified Presence as a cup-trust certificate. Once you have uploaded the certificate to Cisco Unified Presence, you must restart the SIP proxy service.

Related Topics

•Configuring the Cisco IP PhoneMessenger Settings

•Uploading the Cisco Unified Presence Certificate to Cisco Unified Communications Manager

Information to Provide to Users About the Meeting Notification Feature

Provide the following information to your users about setting up the Meeting Notification feature in Microsoft Outlook.

The Meeting Notification feature allows you to receive Microsoft Outlook meeting notifications on your Cisco IP PhoneMessenger phone. To use the Meeting Notification feature, you must set up your meeting invitations in Microsoft Outlook as follows:

•If you schedule a Cisco Unified MeetingPlace meeting, set the Location field on the Microsoft Outlook meeting invite window to:

MeetingPlace: XXXXXXX ID: XXXX

For example, MeetingPlace: 4761000 ID: 1020 where 4761000 is the meeting bridge number and 1020 is the meeting ID.

•If you schedule a meeting on another supported conferencing server, set the Location field on the Microsoft Outlook meeting invite window to:

Dial: XXXXXXX ID: XXXX

For example, Dial: 4762000 ID: 2000 where 4762000 is the meeting bridge number and 2000 is the meeting ID.

When the meeting alert message displays on your Cisco Unified IP Phone, you can join the scheduled meeting by pressing Join.

If you schedule a Cisco Unified MeetingPlace meeting, you can set Cisco Unified MeetingPlace to call your Cisco Unified IP Phone when the scheduled meeting is about to begin. On your Cisco Unified IP Phone, press Today's meetings, select the meeting entry, and press Callback.

Note You can turn off the Meeting Notification feature on your Cisco Unified IP Phone. Press Settings > Meeting Notifications, and turn off Enable Meeting Notifications.

Related Topics

User Guide for Cisco Unified Presence

Configuring Cisco IP Phone Messenger Response Messages

You can configure a predefined set of response messages to display in Cisco IP PhoneMessenger, for example:

•On the phone, hold on

•On the phone, call later

•Not available

•Yes

These response messages allow the phone user to respond to incoming phone messages quickly. In addition, you can predefine a custom message, and control and change the order in which messages are displayed on the phone.

You can configure up to a maximum of 10 predefined response messages.

Procedure

Step 1 Select Cisco Unified Presence Administration > Application > IP Phone Messenger > Response Messages.

Step 2 Select Add New.

Step 3 Enter or modify the message text.

Step 4 Select the up or down arrow adjacent to the message to change the order in which the messages display.

Step 5 Select Save.

Sending a Broadcast Message

You can send a broadcast message to one or more Cisco IP PhoneMessenger users.

Note the following changes to the broadcast feature behavior for Cisco Unified Presence Release 8.0(x):

•The Cisco IP PhoneMessenger user receives broadcast messages in the Messages menu on their phone. The sender of the message is `cupsystemadmin'.

•If a user signs in to Cisco IP PhoneMessenger and Cisco Unified Personal Communicator at the same time, the user does not receive the broadcast message.

•If a user signs in to Cisco IP PhoneMessenger and an XMPP client at the same time, but not Cisco Unified Personal Communicator, the user receives the broadcast message.

Procedure

Step 1 Select Cisco Unified Presence Administration > Application > IP Phone Messenger > Status.

Step 2 Locate the Cisco IP PhoneMessenger user(s).

Step 3 Perform one of the following actions:

Step 4 Select the end users to whom you want to send a broadcast message.

•Select Select All.

•Enter the broadcast message text in the Message box.

Step 5 Select Broadcast.

Step 6 Perform one of the following actions when you are prompted to confirm that you want to send a broadcast message:

•Select OK to send the message.

•Select Cancel to exit without sending the message.

Troubleshooting Tips

For the Broadcast feature to work on Cisco Unified Presence, you must turn on the Cisco UP XCP SIP Federation Connection Manager service. In Cisco Unified Serviceability, select Tools > Service Activation.

Signing Out a Cisco IP Phone Messenger User

You can force one or more users to sign out from the Cisco IP Phone Messenger service.

Procedure

Step 1 Select Cisco Unified Presence Administration > Application > IP Phone Messenger > Status.

Step 2 Locate the Cisco IP Phone Messenger user.

Step 3 Perform one of the following actions:

•Select the end users that you want to sign out.

•Select Select All.

Step 4 Select Logout.

Step 5 Perform one of the following actions when you are prompted to confirm that you want to sign out the users:

•Select OK to sign out the users.

•Select Cancel to exit without signing out the users.

	Deployment Guide for Cisco Unified Presence Release 8.0 and 8.5
	Configuring the Cisco IP PhoneMessenger Service
Deployment Guide for Cisco Unified Presence Release 8.0 and 8.5 Overview of this Integration Configuring the Licensing for this Integration Configuring Cisco Unified Communications Manager for Integration with Cisco Unified Presence Planning a Cisco Unified Presence Multi-Node Deployment Performing a Cisco Unified Presence Multi-node Deployment Configuring a Cisco Unified Presence Server for Deployment in the Network Configuring Security on Cisco Unified Presence Integrating Third-Party XMPP Client Applications on Cisco Unified Presence Configuring Chat on Cisco Unified Presence Configuring the Cisco IP PhoneMessenger Service Configuring Basic Features for Cisco Unified Personal Communicator Configuring Voicemail, Conferencing, and Other Features for Cisco Unified Personal Communicator Deploying and Upgrading Cisco Unified Personal Communicator Integrating the LDAP Directory Configuring a Cisco Unified Presence Intercluster Deployment Configuring Cisco Unified Presence for an IM-Only Deployment Configuring Active Directory for Cisco Unified Personal Communicator Configuring Additional Registry Keys for Cisco Unified Personal Communicator How to Configure Multilingual Support for Cisco Unified Presence High Availability Client Login Profiles Glossary of Terms	Download this chapter Configuring the Cisco IP PhoneMessenger Service Download the complete book Deployment Guide for Cisco Unified Presence Release 8.0 and 8.5 (PDF - 2 MB) Feedback Table Of Contents Configuring the Cisco IP PhoneMessenger Service Prerequisites for Integrating Cisco IP PhoneMessenger How to Configure Cisco IP PhoneMessenger on Cisco Unified Communications Manager Configuring Cisco IP PhoneMessenger as an Application User Configuring a Phone Service for the Cisco IP PhoneMessenger Subscribing Phones to the Cisco IP PhoneMessenger Service How to Configure Cisco IP PhoneMessenger on Cisco Unified Presence Configuring the Cisco IP PhoneMessenger Settings Configuring Meeting Notification Settings Information to Provide to Users About the Meeting Notification Feature Configuring Cisco IP Phone Messenger Response Messages Sending a Broadcast Message Signing Out a Cisco IP Phone Messenger User Configuring the Cisco IP PhoneMessenger Service January 22, 2013 •Prerequisites for Integrating Cisco IP PhoneMessenger •How to Configure Cisco IP PhoneMessenger on Cisco Unified Communications Manager •How to Configure Cisco IP PhoneMessenger on Cisco Unified Presence Prerequisites for Integrating Cisco IP PhoneMessenger Before you configure Cisco IP PhoneMessenger, make sure that you have configured the following: •Configured the Cisco Unified Communications Manager server for integration with Cisco Unified Presence •Configured the Cisco Unified Presence server for deployment in the network. Related Topics •Configuring Cisco Unified Communications Manager for Integration with Cisco Unified Presence. •Configuring a Cisco Unified Presence Server for Deployment in the Network How to Configure Cisco IP PhoneMessenger on Cisco Unified Communications Manager •Configuring Cisco IP PhoneMessenger as an Application User •Configuring a Phone Service for the Cisco IP PhoneMessenger •Subscribing Phones to the Cisco IP PhoneMessenger Service Configuring Cisco IP PhoneMessenger as an Application User Procedure Step 1 Select Cisco Unified Communications Manager Administration > User Management > Application User. Step 2 Select Add New. Step 3 Enter an application username in the User ID field, for example, PhoneMessenger. Step 4 Enter a password for this application user, and confirm the password. Step 5 Select the devices that you want the application user to control. Step 6 Select Save. Related Topics •Subscribing Phones to the Cisco IP PhoneMessenger Service What To Do Next Configuring a Phone Service for the Cisco IP PhoneMessenger Configuring a Phone Service for the Cisco IP PhoneMessenger Before You Begin Configure Cisco IP PhoneMessenger as an application user on Cisco Unified Communications Manager. Procedure Step 1 Select Cisco Unified Communications Manager Administration > Device > Device Settings > Phone Services. Step 2 Select Add New. Step 3 Enter PhoneMessenger in the Service Name field. Step 4 Enter IP Phone Messenger in the Service Description field. Step 5 Enter this URL in the Service URL field: http://my-cups:8081/ippm/default?name=#DEVICENAME# where my-cups specifies the IP address of the Cisco Unified Presence unless DNS is enabled on the phone. Step 6 Select XML Service from the Service Category menu. Step 7 Select Standard IP Phone Service from the Service Type menu. Step 8 Check Enable. Step 9 Select Save. Related Topics •Configuring Cisco IP PhoneMessenger as an Application User What To Do Next Subscribing Phones to the Cisco IP PhoneMessenger Service Subscribing Phones to the Cisco IP PhoneMessenger Service Before You Begin Configure a Phone Service for Cisco IP PhoneMessenger on Cisco Unified Communications Manager. Procedure Step 1 Select Cisco Unified Communications Manager Administration > Device > Phone. Step 2 Select Find. Step 3 Select a phone device link to access the Phone Configuration window. Step 4 Select Subscribe/Unsubscribe Services from the menu in the Related Links navigation box at the top right of the window. Step 5 Select Go. Step 6 Select PhoneMessenger from the Select a Service menu in the Subscribed Cisco IP Phone Services window. Step 7 Select Next. Step 8 Select Subscribe when the window displays again. Step 9 Select Save when the window displays again. Step 10 Reset the phones individually or as a group. Related Topics Configuring Cisco IP PhoneMessenger as an Application User What To Do Next How to Configure Cisco IP PhoneMessenger on Cisco Unified Presence How to Configure Cisco IP PhoneMessenger on Cisco Unified Presence •Configuring the Cisco IP PhoneMessenger Settings •Configuring Meeting Notification Settings •Information to Provide to Users About the Meeting Notification Feature •Configuring Cisco IP Phone Messenger Response Messages •Sending a Broadcast Message •Signing Out a Cisco IP Phone Messenger User Configuring the Cisco IP PhoneMessenger Settings Before You Begin Obtain the application username and password that you configured for the Cisco IP PhoneMessenger on Cisco Unified Communications Manager. Restriction The Cisco IP PhoneMessenger application username and password must match the configured application username and password on Cisco Unified Communications Manager for the Cisco IP PhoneMessenger service to work properly. Procedure Step 1 Select Cisco Unified Presence Administration > Application > IP Phone Messenger > Settings. Step 2 Select On from the Application Status menu. Step 3 Enter the application username that you configured on Cisco Unified Communications Manager for the Cisco IP PhoneMessenger service. Step 4 Enter the password that you configured on Cisco Unified Communications Manager for the Cisco IP PhoneMessenger service. Step 5 Select Save. Troubleshooting Tips You can also use the System Dashboard to view enabled Cisco IP PhoneMessenger users in Cisco Unified Presence Administration. Select Diagnostics > System Dashboard. Related Topics •Configuring Cisco IP PhoneMessenger as an Application User •Configuring Firewalls to Pass Cisco Unified Personal Communicator Traffic Configuring Meeting Notification Settings The Meeting Notification feature allows users to receive incoming meeting notifications from a Microsoft Outlook calendar on their Cisco IP PhoneMessenger enabled phone. To configure the Meeting Notification feature, you must integrate Cisco Unified Presence with a Cisco Unified MeetingPlace server. Note Cisco Unified Presence does not support Cisco Unified MeetingPlace Express. Before You Begin Obtain the hostname or IP address for the Cisco Unified MeetingPlace server. Procedure Step 1 Select Application > Meeting Notification > Settings. Step 2 Enter the host name or IP address for the Cisco Unified MeetingPlace server. Step 3 Enter the port number for the Cisco Unified MeetingPlace server. The default port numbers are 80 (SSL disabled) or 443 (SSL enabled). Step 4 Check Use SSL if you want to use Secure Socket Layer (SSL) to communicate with the Cisco Unified MeetingPlace server. Step 5 (If SSL enabled) Enter the subject common name for the Cisco Unified MeetingPlace server. Note If you select to configure a secure connection between Cisco Unified Presence and Cisco Unified MeetingPlace, you must configure certificate exchange between the two servers. You must upload the Cisco Unified MeetingPlace server certificate to Cisco Unified Presence as a cup-trust certificate. Once you have uploaded the certificate to Cisco Unified Presence, you must restart the SIP proxy service. Related Topics •Configuring the Cisco IP PhoneMessenger Settings •Uploading the Cisco Unified Presence Certificate to Cisco Unified Communications Manager Information to Provide to Users About the Meeting Notification Feature Provide the following information to your users about setting up the Meeting Notification feature in Microsoft Outlook. The Meeting Notification feature allows you to receive Microsoft Outlook meeting notifications on your Cisco IP PhoneMessenger phone. To use the Meeting Notification feature, you must set up your meeting invitations in Microsoft Outlook as follows: •If you schedule a Cisco Unified MeetingPlace meeting, set the Location field on the Microsoft Outlook meeting invite window to: MeetingPlace: XXXXXXX ID: XXXX For example, MeetingPlace: 4761000 ID: 1020 where 4761000 is the meeting bridge number and 1020 is the meeting ID. •If you schedule a meeting on another supported conferencing server, set the Location field on the Microsoft Outlook meeting invite window to: Dial: XXXXXXX ID: XXXX For example, Dial: 4762000 ID: 2000 where 4762000 is the meeting bridge number and 2000 is the meeting ID. When the meeting alert message displays on your Cisco Unified IP Phone, you can join the scheduled meeting by pressing Join. If you schedule a Cisco Unified MeetingPlace meeting, you can set Cisco Unified MeetingPlace to call your Cisco Unified IP Phone when the scheduled meeting is about to begin. On your Cisco Unified IP Phone, press Today's meetings, select the meeting entry, and press Callback. Note You can turn off the Meeting Notification feature on your Cisco Unified IP Phone. Press Settings > Meeting Notifications, and turn off Enable Meeting Notifications. Related Topics User Guide for Cisco Unified Presence Configuring Cisco IP Phone Messenger Response Messages You can configure a predefined set of response messages to display in Cisco IP PhoneMessenger, for example: •On the phone, hold on •On the phone, call later •Not available •Yes These response messages allow the phone user to respond to incoming phone messages quickly. In addition, you can predefine a custom message, and control and change the order in which messages are displayed on the phone. You can configure up to a maximum of 10 predefined response messages. Procedure Step 1 Select Cisco Unified Presence Administration > Application > IP Phone Messenger > Response Messages. Step 2 Select Add New. Step 3 Enter or modify the message text. Step 4 Select the up or down arrow adjacent to the message to change the order in which the messages display. Step 5 Select Save. Sending a Broadcast Message You can send a broadcast message to one or more Cisco IP PhoneMessenger users. Note the following changes to the broadcast feature behavior for Cisco Unified Presence Release 8.0(x): •The Cisco IP PhoneMessenger user receives broadcast messages in the Messages menu on their phone. The sender of the message is `cupsystemadmin'. •If a user signs in to Cisco IP PhoneMessenger and Cisco Unified Personal Communicator at the same time, the user does not receive the broadcast message. •If a user signs in to Cisco IP PhoneMessenger and an XMPP client at the same time, but not Cisco Unified Personal Communicator, the user receives the broadcast message. Procedure Step 1 Select Cisco Unified Presence Administration > Application > IP Phone Messenger > Status. Step 2 Locate the Cisco IP PhoneMessenger user(s). Step 3 Perform one of the following actions: Step 4 Select the end users to whom you want to send a broadcast message. •Select Select All. •Enter the broadcast message text in the Message box. Step 5 Select Broadcast. Step 6 Perform one of the following actions when you are prompted to confirm that you want to send a broadcast message: •Select OK to send the message. •Select Cancel to exit without sending the message. Troubleshooting Tips For the Broadcast feature to work on Cisco Unified Presence, you must turn on the Cisco UP XCP SIP Federation Connection Manager service. In Cisco Unified Serviceability, select Tools > Service Activation. Signing Out a Cisco IP Phone Messenger User You can force one or more users to sign out from the Cisco IP Phone Messenger service. Procedure Step 1 Select Cisco Unified Presence Administration > Application > IP Phone Messenger > Status. Step 2 Locate the Cisco IP Phone Messenger user. Step 3 Perform one of the following actions: •Select the end users that you want to sign out. •Select Select All. Step 4 Select Logout. Step 5 Perform one of the following actions when you are prompted to confirm that you want to sign out the users: •Select OK to sign out the users. •Select Cancel to exit without signing out the users.
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