Table Of Contents

IM Compliance Serviceability and Troubleshooting

Restarting the Cisco UP XCP Router Service

Restarting the Cisco UP XCP Message Archiver Service

Setting the Tracing Level to Info to Support IM Compliance

Configuring Alarms for Cisco Unified Presence IM Compliance

IM Compliance Serviceability and Troubleshooting

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Revised: April 30, 2013

•Restarting the Cisco UP XCP Router Service

•Restarting the Cisco UP XCP Message Archiver Service

•Setting the Tracing Level to Info to Support IM Compliance

•Configuring Alarms for Cisco Unified Presence IM Compliance

Restarting the Cisco UP XCP Router Service

Procedure

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Step 1 Select Cisco Unified Serviceability > Tools > Control Center - Network Services.

Step 2 Select the server from the Server list box and select Go.

Step 3 Select the radio button next to the Cisco UP XCP Router service in the CUP Services section.

Step 4 Select Restart.

Step 5 Select OK. when a message indicates that restarting may take a while.

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Restarting the Cisco UP XCP Message Archiver Service

Procedure

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Step 1 Select Cisco Unified Serviceability > Tools > Control Center - Feature Services.

Step 2 Select the server from the Server list box and select Go.

Step 3 Select the radio button next to the Cisco UP XCP Message Archiver service in the CUP Services section.

Step 4 Click Restart.

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Setting the Tracing Level to Info to Support IM Compliance

The Message Archiver component uses the logging feature of the Cisco UP XCP Router which requires that the trace level is set to Info or higher.

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Note Cisco Unified Presence sets the trace level for Cisco UP XCP Router to Info by default. If you change the trace level to a level below Info, the Compliance feature will not function correctly on Cisco Unified Presence.

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Procedure

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Step 1 Sign in to Cisco Unified Presence Administration.

Step 2 Select Navigation > Cisco Unified Serviceability from the menu in the upper, right corner of Cisco Unified Presence main window.

Step 3 Select Trace > Configuration.

Step 4 Select the server that is running the service for which you want to configure trace from the Server list box and click Go.

Step 5 Select CUP Services from the Service Group list box and click Go.

Step 6 Select the Cisco UP XCP Router service from the Service list box and click Go.

Step 7 Select Trace On.

Step 8 Select Info as the Debug Trace Level in the Trace Filter Settings.

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Configuring Alarms for Cisco Unified Presence IM Compliance

If Cisco Unified Presence loses its connection to the external database, users will still be able to send instant messages to each other. However, these messages will not be archived, and you will no longer be satisfying any regulatory compliance guidelines. To ensure that you are notified if this connection is lost, you should verify that its associated alarm is properly configured.

Procedure

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Step 1 Sign into Cisco Unified Presence Administration.

Step 2 Select Navigation > Cisco Unified Serviceability from the menu in the upper, right corner of Cisco Unified Presence main window.

Step 3 Select Alarm > Configuration.

Step 4 Select the server for which you want to configure the alarm from the Server list box and select Go.

Step 5 Select CUP Services the Service Group list box and select Go.

Step 6 Select Cisco UP XCP Message Archiver from the Service list box and select Go.

Step 7 Configure the alarm settings as preferred.

Step 8 Select Save.

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