Table Of Contents

Integrating with Third-Party Compliance Servers

About Third-Party IM Compliance

Configuring Third-Party IM Compliance Server on Cisco Unified Presence

Assigning a Third-Party Compliance Server to a Cisco Unified Presence Node

Integrating with Third-Party Compliance Servers

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Revised: April 30, 2013

•About Third-Party IM Compliance

•Configuring Third-Party IM Compliance Server on Cisco Unified Presence

About Third-Party IM Compliance

As an alternative to Cisco Unified Presence IM Compliance, you can integrate Cisco Unified Presence with a third-party compliance server. With this solution, Cisco Unified Presence only delivers messages to users after it successfully logs the message to a third-party compliance server. If the compliance server is unavailable, Cisco Unified Presence does not deliver the message to the recipient.

Third-party IM compliance requires these components:

•Cisco Unified Presence server, release 8.x - Cisco Unified Presence uses the Event Broker component to send messages to the third-party compliance server.

•Third-party compliance server - You require a third-party compliance server for each node in the cluster.

•IM Client - Supported clients include Cisco clients such as Cisco Jabber, third-party XMPP clients, and other third-party clients used in federated networks.

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Note Cisco Unified Presence does not provide a secure TLS/SSL connection between Cisco Unified Presence and the third-party compliance server.

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To use the third-party compliance solution you must configure a third-party compliance server for each node in the cluster. Cisco Unified Presence passes all messages that are sent to or from any users associated with a node to the designated third-party compliance server for that node. The third-party compliance server applies any relevant policy or filtering to the message, and then passes the message back to Cisco Unified Presence. Cisco Unified Presence delivers the message to the recipient. Note that you may potentially experience performance delays in your network because of the volume of messages that pass between Cisco Unified Presence and the third-party compliance server. If Cisco Unified Presence loses its connection to the third-party server, all IM traffic stops. Figure A-1 highlights these components and message flow.

Figure A-1 Third-Party IM Compliance

Configuring Third-Party IM Compliance Server on Cisco Unified Presence

Before You Begin

•Install and configure the third-party compliance server(s)

•Install the Cisco Unified Presence servers as described in the Installation Guide for Cisco Unified Presence.

•Configure the Cisco Unified Presence servers as described in the Deployment Guide for Cisco Unified Presence.

Procedure

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Step 1 Select Cisco Unified Presence Administration > External Server Setup > Third-Party Compliance Servers.

Step 2 Select Add New.

Step 3 Enter the server details.

Step 4 Enter a value for the Restart Interval. If you want to restart the connection to the third-party compliance component if it should fail, enter the number of seconds at smaller or larger restart intervals as required. If you change this setting, you must restart the Cisco UP XCP Router service.

Step 5 (Optional) Select Enable Packet Size Limits to restrict amount of data transferred to the third-party server.

Step 6 Click Save.

Step 7 Restart the Cisco UP XCP Router Service.

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Troubleshooting Tip

Use caution when changing these settings. If you save any changes, you will lose all previous configuration settings.

Related Topics

•Restarting the Cisco UP XCP Router Service

•About Third-Party IM Compliance

•Installation Guide for Cisco Unified Presence:

http://www.cisco.com/en/US/products/ps6837/prod_installation_guides_list.html

•Deployment Guide for Cisco Unified Presence:

http://www.cisco.com/en/US/products/ps6837/products_installation_and_configuration_guides_list.html

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Assigning a Third-Party Compliance Server to a Cisco Unified Presence Node

Before You Begin

Configure a third-party IM compliance server on Cisco Unified Presence.

Procedure

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Step 1 Select Cisco Unified Presence Administration > Messaging > Compliance.

Step 2 Select Third-Party Compliance Server from the Compliance Server Selection.

Step 3 Assign a third-party IM compliance server to a Cisco Unified Presence node in the Third-Party Server Assignment window.

Step 4 Select Save.

Step 5 Restart the Cisco UP XCP Router Service

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Troubleshooting Tips

If you switch between IM compliance deployment options (for example, switch from the Message Archiver option to the Third-Party Compliance Server option), you must restart the Cisco UP XCP Router Service.

Related Topics

•Configuring Third-Party IM Compliance Server on Cisco Unified Presence

•Restarting the Cisco UP XCP Router Service