Table Of Contents
Configuring Cisco Unified Personal Communicator CTI Gateway Settings in Cisco Unified Presence Administration
How to Configure the CTI Gateway Settings
Configuring a CTI Gateway Server
Finding a CTI Gateway Server
Deleting a CTI Gateway Server
How to Configure the CTI Gateway Profile
Configuring a CTI Gateway Profile
Finding a CTI Gateway Profile
Deleting a CTI Gateway Profile
Configuring Cisco Unified Personal Communicator CTI Gateway Settings in Cisco Unified Presence Administration
January 27, 2009
•
How to Configure the CTI Gateway Settings
•How to Configure the CTI Gateway Profile
How to Configure the CTI Gateway Settings
•Configuring a CTI Gateway Server
•Finding a CTI Gateway Server
•Deleting a CTI Gateway Server
Configuring a CTI Gateway Server
You can provision one or more CTI gateway servers. Subsequently, these servers can be added to a CTI gateway profile that enables you to partition users on different CTI gateway servers.
Procedure
Step 1 Perform one of the following actions:
|
If you want to:
|
Action
|
Add a CTI gateway |
a. Select Application > Cisco Unified Personal Communicator > CTI Gateway Server. b. Click Add New. |
Update a CTI gateway |
a. Find the record as described in Finding a CTI Gateway Server. b. Edit the record as required. |
Step 2 Enter the CTI gateway configuration settings as described in Table 23-1.
Table 23-1 CTI Gateway Server Configuration Parameters
|
Field
|
Description
|
Name |
Specifies the name of the CTI gateway server. |
Description |
Provides a general description of the CTI gateway server. |
Hostname/IP Address |
Specifies the host name or IP address of the CTI gateway server. |
Port |
Specifies the port number that is configured for the CTI gateway server. Default: 2748 |
Protocol Type |
Specifies the protocol to use when the CTI gateway server is contacted. Select one of the following values: •TCP •TLS Default: TCP |
Step 3 Perform one of the following actions to save the data:
a. Click the Save icon that displays in the tool bar in the upper, left corner of the window.
b. Click Save at the bottom of the window.
Finding a CTI Gateway Server
Because you might have several CTI gateway servers in your network, Cisco Unified Presence lets you locate specific CTI gateway servers on the basis of specific criteria.
Procedure
Step 1 Select Application > Cisco Unified Personal Communicator > CTI Gateway Server.
Step 2 To find all records in the database, ensure the dialog box is empty; go to Step 4.
Step 3 To filter or search records, perform one of the following actions:
•From the first list box, select a search parameter.
•From the second list box, select a search pattern.
•Specify the appropriate search text, if applicable.
Step 4 Click Find.
Step 5 From the list of records that display, do one or more of the following:
|
If you want to:
|
Action
|
View a record |
Click the link for the record. |
Reverse the sort order in the record list |
Click the up or down arrow, if available, in the list header. |
Related Topics
Web Browser Sessions, page 1-7
Deleting a CTI Gateway Server
Procedure
Step 1 Find the CTI gateway server.
Step 2 From the list of matching records, select the server that you want to delete.
Step 3 Perform one of the following actions to delete the server:
|
If you want to:
|
Action
|
Delete a selected record |
a. Check the appropriate record. b. Complete one of the following actions: •Click Delete Selected at the bottom of the window. •Click the Delete Selected Item icon that displays in the tool bar in the upper, left corner of the window. |
Delete all records |
a. Check Select All. b. Click Delete Selected. |
Troubleshooting Tips
If the CTI gateway server is not in use, Cisco Unified Presence deletes it. If it is in use, a message displays.
Related Topics
Finding a CTI Gateway Profile
How to Configure the CTI Gateway Profile
•Configuring a CTI Gateway Profile
•Finding a CTI Gateway Profile
•Deleting a CTI Gateway Profile
Configuring a CTI Gateway Profile
In Cisco Unified Presence, you can configure CTI gateway profiles for Cisco Unified Personal Communicator and add one or more users to the profile. Each profile can contain a primary CTI Gateway server as well as two backup servers.
Note CTI gateway profiles are automatically generated for Cisco Unified Personal Communicator based on presence groups defined in Cisco Unified Communications Manager. Devices, directory, numbers, and users can be assigned to a presence group, and by default all users are assigned to the Standard Presence Group. For more information about Cisco Unified Communications Manager presence groups, refer to the Cisco Unified Communications Manager Administration Guide.
Procedure
Step 1 Perform one of the following actions:
|
If you want to:
|
Action
|
Add a CTI gateway profile |
a. Select Application > Cisco Unified Personal Communicator > CTI Gateway Profile. b. Click Add New. |
Update a CTI gateway profile |
a. Find the record as described in Finding a CTI Gateway Profile. b. Edit the record as required. |
Step 2 Enter the CTI gateway profile configuration settings as described in Table 23-2.
Table 23-2 CTI Gateway Profile Configuration Parameters
|
Field
|
Description
|
Name |
Specifies the name of the CTI gateway profile. |
Description |
Provides a general description of the CTI gateway profile. |
Primary CTI Gateway Server |
Specifies the primary CTI gateway server. From the list box, you can select from the CTI gateway servers that you have already defined on the system. |
Backup CTI Gateway Server |
Specifies the backup CTI gateway server. From the list box, you can select from the of CTI gateway servers that you have already defined on the system. You can specify two backup CTI gateway servers. |
Make this the default CTI Gateway Profile for the system |
Check if you want to make this profile the default profile for the system.
Note If you select a default profile for the system, any users that are synchronized to Cisco Unified Presence from Cisco Unified Communications Manager are automatically added to this default profile. Only users that are synchronized after the default profile is selected (and the Sync Agent is activated), are added to this default profile; the profile configuration for users that already exist on Cisco Unified Presence does not change. Therefore, it is recommended that you do not activate the Sync Agent until after you have selected and configured the default profile.
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Step 3 To associate users with the CTI gateway profile, click Add Users to Profile.
Step 4 To find all records in the database, ensure the dialog box is empty; go to Step 6.
Step 5 To filter or search records, perform one of the following actions:
•From the first list box, select a search parameter.
•From the second list box, select a search pattern.
•Specify the appropriate search text, if applicable.
Step 6 Click Find.
Step 7 From the list of records, complete the following actions:
a. Select the users that you want to add to the CTI gateway profile.
b. Click Select All.
Step 8 Click Add Selected to add the users to the CTI gateway profile.
Step 9 Click Close to exit the Find and List Users window.
Step 10 Perform one of the following actions to save the data:
a. Click the Save icon that displays in the tool bar in the upper, left corner of the window.
b. Click Save at the bottom of the window.
Finding a CTI Gateway Profile
Because you might have several CTI gateway profiles in your network, Cisco Unified Presence lets you locate specific CTI gateway profiles on the basis of specific criteria.
Procedure
Step 1 Select Application > Cisco Unified Personal Communicator > CTI Gateway Profile.
Step 2 To find all records in the database, ensure the dialog box is empty; go to Step 4.
Step 3 To filter or search records, perform one of the following actions:
•From the first list box, select a search parameter.
•From the second list box, select a search pattern.
•Specify the appropriate search text, if applicable.
Step 4 Click Find.
Step 5 From the list of records that display, do one or more of the following:
|
If you want to:
|
Action
|
View a record |
Click the link for the record. |
Reverse the sort order in the record list |
Click the up or down arrow, if available, in the list header. |
Related Topics
Web Browser Sessions, page 1-7
Deleting a CTI Gateway Profile
Procedure
Step 1 Find the CTI gateway profile.
Step 2 From the list of matching records, select the CTI gateway profile that you want to delete.
Step 3 Perform one of the following actions to delete the CTI gateway profile:
|
If you want to:
|
Action
|
Delete a selected record |
a. Check the appropriate record. b. Complete one of the following actions: •Click Delete Selected at the bottom of the window. •Click the Delete Selected Item icon that displays in the tool bar in the upper, left corner of the window. |
Delete all records |
a. Check Select All. b. Click Delete Selected. |
Troubleshooting Tips
If the CTI gateway profile is not in use, Cisco Unified Presence deletes it. If it is in use, a message displays.
Related Topics
Finding a CTI Gateway Profile
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