Cisco Unified Presence Deployment Guide Release 6.0(1)
Cisco Unified Communications Manager Configuration Overview
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Table Of Contents

Cisco Unified Communications Manager Configuration Overview

Configure Service Parameters

Configure Cisco Unified Presence as an Application Server

Assign Capabilities to End Users

Associate a Primary Extension with Each Phone

Associate a Device to a User

Set Up IP Phone Messenger and Add PhoneMessenger as an Application User

Assign End Users to a User Groups

Configure Phone Service for the Cisco IP PhoneMessenger

Subscribe Phones to the Cisco IP PhoneMessenger Service

Configure the SIP Trunk Security Profile

Add an Application User with the Standard AXL Access Role Enabled

Configure SIP Trunks for Each Cisco Unified Presence Server

Verify That the Required Services are Running

Associate End Users With a Line Appearance

CTI Gateway Configuration Checklist


Cisco Unified Communications Manager Configuration Overview

This chapter provides the configuration tasks for Cisco Unified Communications Manager 6.0(1). Complete these steps from the Cisco Unified Communications Manager Administration window.

This chapter contains the following topics:

•Configure Service Parameters

•Configure Cisco Unified Presence as an Application Server

•Assign Capabilities to End Users

•Associate a Primary Extension with Each Phone

•Associate a Device to a User

•Set Up IP Phone Messenger and Add PhoneMessenger as an Application User

•Assign End Users to a User Groups

•Configure Phone Service for the Cisco IP PhoneMessenger

•Subscribe Phones to the Cisco IP PhoneMessenger Service

•Configure the SIP Trunk Security Profile

•Add an Application User with the Standard AXL Access Role Enabled

•Configure SIP Trunks for Each Cisco Unified Presence Server

•Verify That the Required Services are Running

•Associate End Users With a Line Appearance

•CTI Gateway Configuration Checklist

Configure Service Parameters

Procedure

Step 1 Choose System > Service Parameters.

Step 2 In the Service Parameter Configuration window, select a Cisco Unified Communications Manager server from the drop-down list.

Step 3 For Service, select Cisco Communications Manager.

Step 4 In the Clusterwide Parameters (System - Presence) section, for Default Inter-Presence Group Subscription, select Allow Subscription.

Step 5 Click Save.

Note For more information, see the Service Parameters Configuration chapter in the Cisco Unified Communications Manager Administration Guide.

Configure Cisco Unified Presence as an Application Server

Procedure

Step 1 Choose System > Application Server.

Step 2 In the Find and List Application Servers window, click Add New.

The Application Server Configuration window displays.

Step 3 For Application Server Type, select Cisco Unified Presence Server and click Next.

Step 4 In the Name field, enter the host name of your Cisco Unified Presence.

Step 5 (Optional) In the URL field, enter the URL for the Cisco Unified Presence Administration interface.

Step 6 (Optional) In the end user URLfield, enter the URL for the Cisco Unified Presence User Options interface.

Step 7 Click Save.

Note For more information, see the Application Server Configuration chapter in the Cisco Unified Communications Manager Administration Guide.

Assign Capabilities to End Users

Procedure

Step 1 Choose System-> Licensing > Capabilities Assignment.

The Find and List Capabilities Assignments window displays.

Step 2 To display a list of all users, click Find.

Step 3 In the search results section, click the user link to display the Capabilities Assignment Configuration window.

Tip To assign capabilities to more than one user, check multiple user check boxes and click Bulk Assignment.

Step 4 When the window displays, check the Enable CUP (Cisco Unified Presence) check box.

Step 5 For UPC Capability, check the Enable CUPC (Cisco Unified Personal Communicator) check box.

Step 6 Click Save.

Note For more information on Cisco Unified Personal Communicator, see the Installation Guide for Cisco Unified Personal Communicator.

Associate a Primary Extension with Each Phone

Procedure

Step 1 Choose Device > Phone.

Step 2 In the Find and List Phones window, add a new phone device by clicking Add New.

The Add a New Phone window displays.

Step 3 For Phone Type, select a device from the drop-down list and click Next.

Step 4 For the device protocol, select a protocol from the drop-down list and click Next.

From the Phone Configuration window, make entries or selections for these fields:

–MAC address: enter the MAC address of the phone.

–For Device Pool, select Default.

–For Phone Button Template, select Default.

–For SCCP Phone Security Profile (or for SIP Phone Security Profile), select Standard SCCP Profile for Auto Registration (or Standard SIP Profile for Auto Registration).

Step 5 Click Save.

Step 6 In the Association Information section on the left, click the Add a New DN link.

Step 7 In the Directory Number Configuration window, enter a directory number for each phone.

Step 8 Click Save.

Note For more information, see the Cisco Unified IP Phone Configuration chapter in the Cisco Unified Communications Manager Administration Guide.

Associate a Device to a User

Procedure

Step 1 Choose User Management > End User.

Step 2 In the Find and List User window, search for the user if users are already in the database or click Add New to add a new user.

Step 3 In the End User Configuration window, enter information for the required fields (marked with an asterisk). Ensure that the PIN is numerical.

Step 4 For the Primary Extension at the bottom of the window, select the extension for each user.

Step 5 Click Save.

Step 6 When the window redisplays, click Device Associations.

Step 7 In the User Device Association window, select the device to associate and click Save Selected.

Step 8 Return to the End User Configuration window (choose User Management > End User) and check the Device Associations section to verify that the device is associated to the user.

Note For more information, see the End User Configuration chapter in the Cisco Unified Communications Manager Administration Guide.

Set Up IP Phone Messenger and Add PhoneMessenger as an Application User

Note You do not need to perform this step if you are using only Microsoft Office Communicator.

Procedure

Step 1 Choose User Management > Application User.

Step 2 In the Find and List Application Users window, click Add New.

Step 3 In the Application User Configuration window, add a new user with the User ID of PhoneMessenger.

Step 4 In the Password and Confirm Password fields, enter the password for this user.

Note Remember this password for the Cisco Unified Presence configuration.

Step 5 In the Device Information Available Devices section, select all devices that will subscribe to Cisco IP Phone Messenger and click the down arrow to move them into the Controlled Devices section.

Step 6 Click Save.

Note For more information, see the Application User Configuration chapter in the Cisco Unified Communications Manager Administration Guide.

Assign End Users to a User Groups

Procedure

Step 1 Choose User Management > User Group.

Step 2 To display all user groups, click Find.

Step 3 Click the Standard Unified Unified CM End Users link.

The User Group Configuration window displays.

Step 4 Click Add End Users to Group and, when the window redisplays, add all Cisco Unified Presence users to this group.

Step 5 For the Related Links menu, choose Back to Find/List and click Go.

Step 6 Click the Standard CTI Enabled link.

The User Group Configuration window displays.

Step 7 Click Add End Users to Group and, when the window redisplays, add all Cisco Unified Presence users to this group.

Note For more information, see the User Group Configuration chapter in the Cisco Unified Communications Manager Administration Guide.

Configure Phone Service for the Cisco IP PhoneMessenger

Note You do not need to perform this step if you are only using Microsoft Office Communicator.

Procedure

Step 1 Choose Device > Device Settings > Phone Services.

Step 2 In the Find and List IP Phone Services window, click Add New.

The IP Phone Services Configuration window displays.

Step 3 In the Service Name field, enter PhoneMessenger.

Step 4 In the Service Description field, enter IP Phone Messenger.

Step 5 In the Service URL field, enter this URL:

http://my-cups:8081/ippm/default?name=#DEVICENAME#

where my-cups specifies the IP address of the Cisco Unified Presence unless DNS is enabled on the phone.

Step 6 Click Save.

Note For more information, see the Cisco Unified IP Phone Services Configuration chapter in the Cisco Unified Communications Manager Administration Guide.

Subscribe Phones to the Cisco IP PhoneMessenger Service

Note You do not need to perform this step if you are using only Microsoft Office Communicator as your client.

Procedure

Step 1 Choose Device > Phone.

The Find and List Phones window displays.

Step 2 To display a list of devices, click Find and, when the window redisplays, click a phone device link to access the Phone Configuration window.

Step 3 In the Related Links navigation box at the top right, select Subscribe/Unsubscribe Services from the drop-down list and click Go.

Step 4 In the Subscribed Cisco IP Phone Services window that displays, select PhoneMessenger (previously configured) from the Select a Service drop-down list and click Next.

Step 5 When the window redisplays, click Subscribe.

Step 6 When the window redisplays, click Save.

Step 7 Reset the phones individually or as a group.

Note For more information, see the Cisco Unified IP Phone Configuration chapter in the Cisco Unified Communications Manager Administration Guide.

Configure the SIP Trunk Security Profile

Note You do not need to perform this step to set up IPPM and Cisco Unified Personal Communicator if you are only using Microsoft Office Communicator as your client.

Procedure

Step 1 Choose System > Security Profile > SIP Trunk Profile.

The Find and List SIP Trunk Security Profiles window displays.

Step 2 To display a list of available profiles, click Find.

Step 3 In the search results, click the Non Secure SIP Trunk Profile link.

The SIP Trunk Security Profile Configuration window displays.

Step 4 Verify that the setting for Device Security Mode is Non Secure.

Step 5 Verify that the setting for Incoming Transport Type is TCP+UDP.

Step 6 Verify that the setting for Outgoing Transport Type is TCP.

Step 7 Check to enable these items:

•Accept Presence Subscription

•Accept Out-of-Dialog REFER

•Accept Unsolicited Notification

•Accept Replaces Header

Step 8 Click Save.

Note For more information, see the SIP Trunk Security Profile Configuration chapter in the Cisco Unified Communications Manager Administration Guide.

Add an Application User with the Standard AXL Access Role Enabled

Note Consider this step as optional. During Cisco Unified Presence installation, you must enter an AXL User ID and AXL User password for an application user who has AXL API access enabled.

You can use the CCMAdministrator application user, which has the Standard AXL API Access role enabled by default, or you can follow this step to create a new application user.

Create a new application user

Step 1 Choose User Management > Application User.

The Find and List Application Users windows displays.

Step 2 Click Add New.

The Application User Configuration window displays.

Step 3 In the User ID field, enter a new application user name; for example, AXLuserCUPS.

Step 4 Enter a password for this application user and confirm the password.

Step 5 From the list of available devices, select the devices that you want to control.

Step 6 Click Save.

Create a new user group and add the application user

Step 7 Choose User Management > User Group.

The Find and List User Groups window displays.

Step 8 Click Add New.

Step 9 Enter a name for the new user group; for example, group_AXLaccess, and click Save.

Step 10 Click Add Application Users to Group.

Step 11 Choose the new application user name that you created and click Add Selected.

Step 12 From the Related Links drop-down menu, choose Assign Role to User Group and click Go.

The User Group Configuration window displays.

Step 13 Choose Standard AXL API Access and click Add Selected.

Step 14 Click Save.

For more information, see the following chapters in the Cisco Unified Communications Manager Administration Guide:

•Application User Configuration

•User Group Configuration

Note For more information about installing Cisco Unified Presence, see Installing Cisco Unified Presence, Release 1.0(2).

Configure SIP Trunks for Each Cisco Unified Presence Server

Note To set up IPPM and Cisco Unified Personal Communicator, provision one SIP trunk for each Cisco Unified Presence server that is associated with this Cisco Unified Communications Manager. You do not need to perform this step if you are using only Microsoft Office Communicator as your client.

Step 1 Choose Device > Trunk.

The Find and List Trunks window displays.

Step 2 Click Add New.

The Trunk Configuration window displays.

Step 3 For Trunk Type, select SIP Trunk.

Step 4 For Device Protocol, select SIP.

Step 5 Click Next.

Step 6 For Device Name, enter CUPS-SIP-Trunk.

Step 7 For Device Pool, select Default.

Step 8 For Destination Port, enter 5070.

Step 9 In the SIP Information section at the bottom of the window, for the Destination Address field, enter

my-cups.sip.com

where my-cups.sip.com specifies the fully qualified domain name of Cisco Unified Presence.

Step 10 For SIP Trunk Security Profile, select Non Secure SIP Trunk Profile.

Step 11 For SIP Profile, select Standard SIP Profile.

Step 12 Click Save.

Note For more information, see the Trunk Configuration chapter in the Cisco Unified Communications Manager Administration Guide.

Verify That the Required Services are Running

Procedure

Step 1 From the Navigation menu, choose Cisco Unified Communications Manager Serviceability and click Go.

The Cisco Unified Communications Manager Serviceability window displays.

Step 2 Choose Tools > Control Center - Feature Services.

Step 3 In the Control Center - Feature Services window, for server, select a Cisco Unified Communications Manager server from the drop-down list.

Step 4 When the Control Center - Feature Services window redisplays, make sure the following services are running:

•Cisco Communications Manager

•Cisco TFTP

•Cisco Extension Mobility

•Cisco Communications Manager Cisco IP Phone Services

•Cisco AXL Web Service

Note For more information, see the Managing Services chapter in the Cisco Unified Serviceability Administration Guide for Cisco Unified Presence.

Associate End Users With a Line Appearance

Note You can also use Bulk Administration to map users to line appearances. For more information, see the Cisco Unified Communications Manager Bulk Administration Guide.

Procedure

Step 1 From the Cisco Unified Communications Manager Administration window, choose Device > Phone.

The Find and List Phones window displays.

Step 2 Search for a specific phone or click Find to display all devices.

Step 3 Click the Device Name for the phone you want to configure.

The Phone Configuration window displays.

Step 4 In the Associate Information pane, click the directory number you want to associate.

The Directory Number Configuration displays.

Step 5 At the bottom of the window, click Associate End Users.

Step 6 In the pop-up window that displays, choose the users you want to associate with the line appearance.

Step 7 Click Add Selected.

Step 8 Click Save.

CTI Gateway Configuration Checklist

Table 1 shows the required configuration tasks for the CTI gateway. Complete these tasks from Cisco Unified Communications Manager Administration and Cisco Unified Presence Administration.

Table 1 CTI Gateway Configuration Checklist 

 
Configuration Steps
Related Documentation

Step 1 

From the Cisco Unified Communications Manager Administration window, add an application user:

a. Choose User Management > Application User.

The Find and List Application Users windows displays.

b. Click Add New.

The Application User Configuration window displays.

c. In the User ID field, enter an application username of your choice; for example, CtiGW.

d. Enter a password for this application user and confirm the password.

e. Click Save.

For more information, see the Application User chapter in the Cisco Unified Communications Manager Administration Guide.

Step 2 

Add the application user to the Standard CTI Enabled user group:

a. Choose User Management > User Group.

The Find and List User Groups window displays.

b. Click Find.

c. Click the Standard CTI Enabled link.

The User Group Configuration window displays.

d. Click Add Application Users to Group.

e. Choose the application user that you created and click Add Selected.

For more information, see the Application User chapter in the Cisco Unified Communications Manager Administration Guide.

Step 3 

Add the application user to the Standard CTI Allow Control of All Devices user group:

a. Choose User Management > User Group.

The Find and List User Groups window displays.

b. Click Find.

c. Click the Standard CTI Allow Control of All Devices link.

The User Group Configuration window displays.

d. Click Add Application Users to Group.

e. Choose application user that you created and click Add Selected.

f. Click Save.

For more information, see the Application User chapter in the Cisco Unified Communications Manager Administration Guide.

Step 4 

Configure the CTI gateway settings in Cisco Unified Presence Administration:

a. Choose Application > CTI Gateway > Settings.

The CTI Gateway Settings window displays.

b. From the Application Status drop-down menu, choose On to enable the CTI gateway.

Note You must enable the CTI gateway. By default, the Application Status specifies Off.

c. Enter the appropriate CTI gateway application settings for your site.

d. Click Save.

For more information, see the Application User chapter in the Cisco Unified Presence Administration Guide.