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CCM_DB_LAYER-DB-3-ErrorStartingThreads : Error when starting threads. Service Name [String]
Explanation Cisco Database Layer Monitor could not start one or more threads.
Recommended Action Restart the database layer monitor service. If this error persists, enable the database layer monitor trace and contact TAC.
Error Message
CCM_DB_LAYER-DB-3-kDbConnectionFailed : Database connection failed. Additional Information [String]
Explanation An attempt to connect to database failed.
Recommended Action Enable trace for the database layer monitor to get specific error information.
Error Message
CCM_DB_LAYER-DB-1-NoDbConnectionAvailable : No database connection available.
Explanation Database layer could not find any working database connection.
Recommended Action Enable trace for the database layer monitor to get specific error information. Check network connectivity and operation of SQL server services.
Error Message
CCM_DB_LAYER-DB-6-ErrorChangeNotifyClientBlock : A change notification client is busy.
Explanation Changes made to the database are not being consumed by one of the recipients
Recommended Action Restart the Database Layer Monitor Service.
Error Message
CCM_DB_LAYER-DB-3-ErrorReadingInstalledRPMS : Could not read installed RPMs to populate componentversion table
Explanation The function that reads the rpm version information and populates database failed
Recommended Action Please report this error to the administrator
Error Message
CCM_DB_LAYER-DB-6-ErrorChangeNotifyClientTimeout : A change notification client is responding slowly.
Explanation A change notification recipient hasn't responded to change notification in several minutes. This may delay call processing features, such as call forwarding and so on.
Recommended Action If you plan to update many records in a short period time, Cisco strongly recommends that you implement the changes after the regular business day or when minimal call processing interruptions will occur.
Error Message
CCM_DB_LAYER-DB-1-ErrorChangeNotifyReconcile : A change notification shared memory reconciliation has happened
Explanation The change notification buffers in shared memory have been rebuilt due to conflicts.
Recommended Action This problem may have been already corrected. If unexpected behavior is observed, restart all Cisco Services in the cluster.
Error Message
CCM_DB_LAYER-DB-7-IDSEngineDebug : Indicates not noteworthy events from IDS database engine. Event Class ID [String] Event class message [String] Event Specific Message [String]
Explanation This alarm indicatesnot noteworthy events from IDS database engine
Recommended Action These alarms don't need user intervention
Error Message
CCM_DB_LAYER-DB-6-IDSEngineInformation : No error has occurred but some routine event completed in IDS database engine. Event Class ID [String] Event class message [String] Event Specific Message [String]
Explanation This alarm is informational. No error has occurred but some routine event completed in IDS database engine.
Recommended Action No action is necessary
Error Message
CCM_DB_LAYER-DB-2-IDSEngineCritical : Pay Attention. This alarm does not compromise data or prevent the use of the system. Event Class ID [String] Event class message [String] Event Specific Message [String]
Explanation Pay Attention. This alarm does not compromise data or prevent the use of the system.
Recommended Action This alarm needs monitoring by the db admin
Error Message
CCM_DB_LAYER-DB-3-IDSEngineFailure : Combined alarm for emergency and error situations. Something unexpected occurred that might compromise data or access to data or cause IDS to fail Event Class ID [String] Event class message [String] Event Specific Message [String]
Explanation This alarm indicates combined alarm for emergency and error situations. Something unexpected occurred that might compromise data or access to data or cause IDS to fail
Recommended Action Requires db admin intervention
Error Message
CCM_DB_LAYER-DB-6-IDSReplicationInformation : Information about IDS replication Event Class ID [String] Event class message [String] Event Specific Message [String]
Explanation This alarm gives you information about IDS Replication
Recommended Action This is information only no action recommended
Error Message
CCM_DB_LAYER-DB-3-IDSReplicationFailure : Combined alarm for emergency and error situations. IDS Replication has failed Event Class ID [String] Event class message [String] Event Specific Message [String]
Explanation This alarm indicates combined alarm for emergency and error situations. It indicates failure in IDS Replication
Recommended Action Requires db admin intervention
Error Message
CCM_CDR_INSERT-CDRINSERT-3-ErrorStartingThreads : Error when starting threads. Service Name [String]
Explanation Cisco Database Layer Monitor could not start one or more threads.
Recommended Action Restart the database layer monitor service. If this error persists, enable the database layer monitor trace and contact TAC.
Error Message
CCM_CDR_INSERT-CDRINSERT-3-kDbConnectionFailed : Database connection failed. Additional Information [String]
Explanation An attempt to connect to database failed.
Recommended Action Enable trace for the database layer monitor to get specific error information.
Error Message
CCM_CDR_INSERT-CDRINSERT-1-NoDbConnectionAvailable : No database connection available.
Explanation Database layer could not find any working database connection.
Recommended Action Enable trace for the database layer monitor to get specific error information. Check network connectivity and operation of SQL server services.
Error Message
CCM_CDR_INSERT-CDRINSERT-6-ErrorChangeNotifyClientBlock : A change notification client is busy.
Explanation Changes made to the database are not being consumed by one of the recipients
Recommended Action Restart the Database Layer Monitor Service.
Error Message
CCM_CDR_INSERT-CDRINSERT-3-ErrorReadingInstalledRPMS : Could not read installed RPMs to populate componentversion table
Explanation The function that reads the rpm version information and populates database failed
Recommended Action Please report this error to the administrator
Error Message
CCM_CDR_INSERT-CDRINSERT-6-ErrorChangeNotifyClientTimeout : A change notification client is responding slowly.
Explanation A change notification recipient hasn't responded to change notification in several minutes. This may delay call processing features, such as call forwarding and so on.
Recommended Action If you plan to update many records in a short period time, Cisco strongly recommends that you implement the changes after the regular business day or when minimal call processing interruptions will occur.
Error Message
CCM_CDR_INSERT-CDRINSERT-1-ErrorChangeNotifyReconcile : A change notification shared memory reconciliation has happened
Explanation The change notification buffers in shared memory have been rebuilt due to conflicts.
Recommended Action This problem may have been already corrected. If unexpected behavior is observed, restart all Cisco Services in the cluster.
Error Message
CCM_CDR_INSERT-CDRINSERT-7-IDSEngineDebug : Indicates not noteworthy events from IDS database engine. Event Class ID [String] Event class message [String] Event Specific Message [String]
Explanation This alarm indicatesnot noteworthy events from IDS database engine
Recommended Action These alarms don't need user intervention
Error Message
CCM_CDR_INSERT-CDRINSERT-6-IDSEngineInformation : No error has occurred but some routine event completed in IDS database engine. Event Class ID [String] Event class message [String] Event Specific Message [String]
Explanation This alarm is informational. No error has occurred but some routine event completed in IDS database engine.
Recommended Action No action is necessary
Error Message
CCM_CDR_INSERT-CDRINSERT-2-IDSEngineCritical : Pay Attention. This alarm does not compromise data or prevent the use of the system. Event Class ID [String] Event class message [String] Event Specific Message [String]
Explanation Pay Attention. This alarm does not compromise data or prevent the use of the system.
Recommended Action This alarm needs monitoring by the db admin
Error Message
CCM_CDR_INSERT-CDRINSERT-3-IDSEngineFailure : Combined alarm for emergency and error situations. Something unexpected occurred that might compromise data or access to data or cause IDS to fail Event Class ID [String] Event class message [String] Event Specific Message [String]
Explanation This alarm indicates combined alarm for emergency and error situations. Something unexpected occurred that might compromise data or access to data or cause IDS to fail
Recommended Action Requires db admin intervention
Error Message
CCM_CDR_INSERT-CDRINSERT-6-IDSReplicationInformation : Information about IDS replication Event Class ID [String] Event class message [String] Event Specific Message [String]
Explanation This alarm gives you information about IDS Replication
Recommended Action This is information only no action recommended
Error Message
CCM_CDR_INSERT-CDRINSERT-3-IDSReplicationFailure : Combined alarm for emergency and error situations. IDS Replication has failed Event Class ID [String] Event class message [String] Event Specific Message [String]
Explanation This alarm indicates combined alarm for emergency and error situations. It indicates failure in IDS Replication
Recommended Action Requires db admin intervention
Error Message
CCM_SUMI-GENERIC-0-OutOfMemory : Out of memory.
Explanation The process has requested memory from the operating system, and there was not enough memory available.
Recommended Action No action is required.
Error Message
CCM_SUMI-GENERIC-6-PermissionDenied : Permission denied.
Explanation An operation could not be completed because the process did not have authority to perform it.
Recommended Action No action is required.
Error Message
CCM_SUMI-GENERIC-0-ServiceNotInstalled : Service not installed. Service Name [String]
Explanation An executable is trying to start but cannot because it is not configured as a service in the service control manager. The service name is %s.
Recommended Action Reinstall the service or call TAC.
Error Message
CCM_SUMI-GENERIC-6-ServiceStopped : Service stopped. IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Process ID [ULong]
Explanation A service has stopped.
Recommended Action No action is required.
Error Message
CCM_SUMI-GENERIC-6-ServiceStarted : Service started. Process ID [ULong] IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Version Information. [String]
Explanation A service has started.
Recommended Action No action is required.
Error Message
CCM_SUMI-GENERIC-4-ServiceStartupFailed : Service startup failure. Service Name [String]
Explanation An attempt to start up the specified service failed.
Recommended Action Restart the service.
Error Message
CCM_SUMI-GENERIC-0-FileWriteError : Can not write into a file. Primary File Path [String]
Explanation Failed to write into the primary file path.
Recommended Action Ensure that the primary file path is valid and the corresponding drive has sufficient disk space. Also, make sure that the path has security permissions similar to default log file path.
Error Message
CCM_CTI-GENERIC-0-OutOfMemory : Out of memory.
Explanation The process has requested memory from the operating system, and there was not enough memory available.
Recommended Action No action is required.
Error Message
CCM_CTI-GENERIC-6-PermissionDenied : Permission denied.
Explanation An operation could not be completed because the process did not have authority to perform it.
Recommended Action No action is required.
Error Message
CCM_CTI-GENERIC-0-ServiceNotInstalled : Service not installed. Service Name [String]
Explanation An executable is trying to start but cannot because it is not configured as a service in the service control manager. The service name is %s.
Recommended Action Reinstall the service or call TAC.
Error Message
CCM_CTI-GENERIC-6-ServiceStopped : Service stopped. IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Process ID [ULong]
Explanation A service has stopped.
Recommended Action No action is required.
Error Message
CCM_CTI-GENERIC-6-ServiceStarted : Service started. Process ID [ULong] IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Version Information. [String]
Explanation A service has started.
Recommended Action No action is required.
Error Message
CCM_CTI-GENERIC-4-ServiceStartupFailed : Service startup failure. Service Name [String]
Explanation An attempt to start up the specified service failed.
Recommended Action Restart the service.
Error Message
CCM_CTI-GENERIC-0-FileWriteError : Can not write into a file. Primary File Path [String]
Explanation Failed to write into the primary file path.
Recommended Action Ensure that the primary file path is valid and the corresponding drive has sufficient disk space. Also, make sure that the path has security permissions similar to default log file path.
Error Message
CCM_DB_LAYER-GENERIC-0-OutOfMemory : Out of memory.
Explanation The process has requested memory from the operating system, and there was not enough memory available.
Recommended Action No action is required.
Error Message
CCM_DB_LAYER-GENERIC-6-PermissionDenied : Permission denied.
Explanation An operation could not be completed because the process did not have authority to perform it.
Recommended Action No action is required.
Error Message
CCM_DB_LAYER-GENERIC-0-ServiceNotInstalled : Service not installed. Service Name [String]
Explanation An executable is trying to start but cannot because it is not configured as a service in the service control manager. The service name is %s.
Recommended Action Reinstall the service or call TAC.
Error Message
CCM_DB_LAYER-GENERIC-6-ServiceStopped : Service stopped. IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Process ID [ULong]
Explanation A service has stopped.
Recommended Action No action is required.
Error Message
CCM_DB_LAYER-GENERIC-6-ServiceStarted : Service started. Process ID [ULong] IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Version Information. [String]
Explanation A service has started.
Recommended Action No action is required.
Error Message
CCM_DB_LAYER-GENERIC-4-ServiceStartupFailed : Service startup failure. Service Name [String]
Explanation An attempt to start up the specified service failed.
Recommended Action Restart the service.
Error Message
CCM_DB_LAYER-GENERIC-0-FileWriteError : Can not write into a file. Primary File Path [String]
Explanation Failed to write into the primary file path.
Recommended Action Ensure that the primary file path is valid and the corresponding drive has sufficient disk space. Also, make sure that the path has security permissions similar to default log file path.
Error Message
CCM_TCD-GENERIC-0-OutOfMemory : Out of memory.
Explanation The process has requested memory from the operating system, and there was not enough memory available.
Recommended Action No action is required.
Error Message
CCM_TCD-GENERIC-6-PermissionDenied : Permission denied.
Explanation An operation could not be completed because the process did not have authority to perform it.
Recommended Action No action is required.
Error Message
CCM_TCD-GENERIC-0-ServiceNotInstalled : Service not installed. Service Name [String]
Explanation An executable is trying to start but cannot because it is not configured as a service in the service control manager. The service name is %s.
Recommended Action Reinstall the service or call TAC.
Error Message
CCM_TCD-GENERIC-6-ServiceStopped : Service stopped. IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Process ID [ULong]
Explanation A service has stopped.
Recommended Action No action is required.
Error Message
CCM_TCD-GENERIC-6-ServiceStarted : Service started. Process ID [ULong] IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Version Information. [String]
Explanation A service has started.
Recommended Action No action is required.
Error Message
CCM_TCD-GENERIC-4-ServiceStartupFailed : Service startup failure. Service Name [String]
Explanation An attempt to start up the specified service failed.
Recommended Action Restart the service.
Error Message
CCM_TCD-GENERIC-0-FileWriteError : Can not write into a file. Primary File Path [String]
Explanation Failed to write into the primary file path.
Recommended Action Ensure that the primary file path is valid and the corresponding drive has sufficient disk space. Also, make sure that the path has security permissions similar to default log file path.
Error Message
CCM_RIS-GENERIC-0-OutOfMemory : Out of memory.
Explanation The process has requested memory from the operating system, and there was not enough memory available.
Recommended Action No action is required.
Error Message
CCM_RIS-GENERIC-6-PermissionDenied : Permission denied.
Explanation An operation could not be completed because the process did not have authority to perform it.
Recommended Action No action is required.
Error Message
CCM_RIS-GENERIC-0-ServiceNotInstalled : Service not installed. Service Name [String]
Explanation An executable is trying to start but cannot because it is not configured as a service in the service control manager. The service name is %s.
Recommended Action Reinstall the service or call TAC.
Error Message
CCM_RIS-GENERIC-6-ServiceStopped : Service stopped. IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Process ID [ULong]
Explanation A service has stopped.
Recommended Action No action is required.
Error Message
CCM_RIS-GENERIC-6-ServiceStarted : Service started. Process ID [ULong] IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Version Information. [String]
Explanation A service has started.
Recommended Action No action is required.
Error Message
CCM_RIS-GENERIC-4-ServiceStartupFailed : Service startup failure. Service Name [String]
Explanation An attempt to start up the specified service failed.
Recommended Action Restart the service.
Error Message
CCM_RIS-GENERIC-0-FileWriteError : Can not write into a file. Primary File Path [String]
Explanation Failed to write into the primary file path.
Recommended Action Ensure that the primary file path is valid and the corresponding drive has sufficient disk space. Also, make sure that the path has security permissions similar to default log file path.
Error Message
CCM_CBB-GENERIC-0-OutOfMemory : Out of memory.
Explanation The process has requested memory from the operating system, and there was not enough memory available.
Recommended Action No action is required.
Error Message
CCM_CBB-GENERIC-6-PermissionDenied : Permission denied.
Explanation An operation could not be completed because the process did not have authority to perform it.
Recommended Action No action is required.
Error Message
CCM_CBB-GENERIC-0-ServiceNotInstalled : Service not installed. Service Name [String]
Explanation An executable is trying to start but cannot because it is not configured as a service in the service control manager. The service name is %s.
Recommended Action Reinstall the service or call TAC.
Error Message
CCM_CBB-GENERIC-6-ServiceStopped : Service stopped. IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Process ID [ULong]
Explanation A service has stopped.
Recommended Action No action is required.
Error Message
CCM_CBB-GENERIC-6-ServiceStarted : Service started. Process ID [ULong] IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Version Information. [String]
Explanation A service has started.
Recommended Action No action is required.
Error Message
CCM_CBB-GENERIC-4-ServiceStartupFailed : Service startup failure. Service Name [String]
Explanation An attempt to start up the specified service failed.
Recommended Action Restart the service.
Error Message
CCM_CBB-GENERIC-0-FileWriteError : Can not write into a file. Primary File Path [String]
Explanation Failed to write into the primary file path.
Recommended Action Ensure that the primary file path is valid and the corresponding drive has sufficient disk space. Also, make sure that the path has security permissions similar to default log file path.
Error Message
CCM_TFTP-TFTP-3-kCreareThreadFailed : system call to create a new thread failed. See Reason string for where it failed. Error [Int] Reason [String]
Explanation system call to create new thread failed;
Recommended Action This is a system call that failed, so ensure that you are using recommended configuration. If you still get this error, collect TFTP service traces and contact TAC.
Error Message
CCM_TFTP-TFTP-2-kSDIControlLayerFailed : Error value on call of IsError() function of SDI control object. Error [Int] Reason [String]
Explanation Call of IsError() function of SDI control object returned an error value.
Recommended Action SDI control layer pointer returned an error. Ensure that SQL server is running, and database layer monitor service is running without problems. Ensure that TFTPServer is in database. If this error persists contact TAC with TFTP service trace files.
Error Message
CCM_TFTP-TFTP-6-kConfigThreadReadConfigurationFailed : ReadConfiguration() false when called by ConfigThread() function.
Explanation ReadConfiguration() returned false when called by ConfigThread() function.
Recommended Action Ensure TFTP Server is configured in the database. If the problem persists, collect TFTP service traces and contact TAC.
Error Message
CCM_TFTP-TFTP-6-kConfigThreadBuildFileFailed : BuildFile() function false when called by ConfigThread() function.
Explanation BuildFile() function returned false when called by ConfigThread() function.
Recommended Action Collect detailed TFTP service traces and contact TAC.
Error Message
CCM_TFTP-TFTP-3-kConfigThreadChangeNotifyServerInstanceFailed : Creation of singleton ChangeNotifyServer instance calling ChangeNotifyServerInstance() failure.
Explanation Creation of ChangeNotifyServer instance using call to ChangeNotifyServerInstance() failed.
Recommended Action Collect TFTP service traces and contact TAC.
Error Message
CCM_TFTP-TFTP-3-kConfigThreadChangeNotifyServerSingleFailed : Creation of singleton ChangeNotify pointer using call to ChangeNotifyServerSingle() failure.
Explanation Creation of singleton ChangeNotify pointer using call to ChangeNotifyServerSingle() failed.
Recommended Action Collect TFTP service traces and contact TAC.
Error Message
CCM_TFTP-TFTP-3-kConfigThreadChangeNotifyServerStartFailed : Failed to start the ChangeNotifyServer()
Explanation Failed to start the ChangeNotifyServer to start listening for the ChangeNotifications from DB.
Recommended Action Collect TFTP service traces and contact TAC.
Error Message
CCM_TFTP-TFTP-6-kConfigThreadCNCMGrpBuildFileFailed : Call to BuildFile() function from CM_Group change ConfigThread() false.
Explanation The Call to BuildFile() function from CM_Group change ConfigThread() returned false.
Recommended Action Collect detailed TFTP service traces and contact TAC.
Error Message
CCM_TFTP-TFTP-6-kConfigThreadCNGrpBuildFileFailed : Call to BuildFile() function from group change in ConfigThread() false.
Explanation The Call to BuildFile() function from group change in ConfigThread() returned false.
Recommended Action Collect detailed TFTP service traces and contact TAC.
Error Message
CCM_TFTP-TFTP-3-kConfigThreadUnknownExceptionCaught : An unknown exception caught at end of ConfigThread().
Explanation An unknown exception was caught at the end of ConfigThread().
Recommended Action Collect detailed TFTP service traces and contact TAC.
Error Message
CCM_TFTP-TFTP-3-kReadConfigurationUnknownException : An unknown exception caught at the end of ReadConfiguration() in the try-catch construct.
Explanation An unknown exception was caught at the end of ReadConfiguration() in the try-catch construct.
Recommended Action Collect detailed TFTP service traces and contact TAC.
Error Message
CCM_TFTP-TFTP-6-kConfigItAllReadConfigurationFailed : Call to ReadConfiguration() function from ConfigItAll() false.
Explanation Call to ReadConfiguration() function from ConfigItAll() returned false.
Recommended Action Collect detailed TFTP service traces and contact TAC.
Error Message
CCM_TFTP-TFTP-6-kConfigItAllBuildFilesFailed : Call to BuildFile() function from ConfigItAll() false.
Explanation Call to BuildFile() function from ConfigItAll() returned false.
Recommended Action Collect detailed TFTP service traces and contact TAC.
Error Message
CCM_TFTP-TFTP-1-kSocketError : System socket error. See the reason code to find out more details. nError [Int] Reason [String]
Explanation A socket could not be opened to send/receive requests.
Recommended Action Run on command prompt NETSTAT -a and redirect its output to a file. This is a system call that failed, so ensure that you are using recommended configuration. If you still get this error, collect TFTP service traces and contact TAC.
Error Message
CCM_TFTP-TFTP-1-kTFTPServerListenSetSockOptFailed : Error on setsockopt() function call; did not execute. nError [Int] IPAddress [String] Port [Int]
Explanation The setsockopt() function call returned error and did not execute.
Recommended Action This is a system call that failed, so ensure that you are using recommended configuration. If you still get this error, collect TFTP service traces and contact TAC.
Error Message
CCM_TFTP-TFTP-1-kTFTPServerListenBindFailed : Socket failure to bind to IP address and port. nError [Int] IPAddress [String] Port [Int]
Explanation Socket could not bind to IP address and port.
Recommended Action Run on command prompt netstat -a and redirect its output to a file. This is a system call that failed, so ensure that you are using recommended configuration. If you still get this error, collect TFTP service traces and contact TAC.
Error Message
CCM_TFTP-TFTP-3-kNoCallManagerFound : No CallManager Configured. Error [String]
Explanation No Callmanager was configured for a CallManager Group
Recommended Action Configure atleast one CallManger for the CallManager Group Mentioned, which is part of DevicePool pointed by the specified Model of Phone. If problem happens after configuring collect TFTP service traces and contact TAC.
Error Message
CCM_TFTP-TFTP-6-kCNFFBuffWriteToFilefopenfailed : Failed to fopen() to Write Config File Buffer to Disk. FileName [String]
Explanation Write to file failed to fopen() the file on Disk.
Recommended Action This is a system call that failed, so ensure that you are using recommended configuration. Start and stop the TFTP service because the file it is trying to open might be in use. If you still get this error, collect TFTP service traces and contact TAC.
Error Message
CCM_TFTP-TFTP-6-kCNFFBuffWriteToFilefwritefailed : fwrite() failed to write Config File Buffer to file. FileName [String]
Explanation Write to file failed to fwrite() the buffer to file on Disk.
Recommended Action This is a system call that failed, so ensure that you are using recommended configuration. Start and stop the TFTP service because the file it is trying to open might be in use. If you still get this error, collect TFTP service traces and contact TAC.
Error Message
CCM_TFTP-TFTP-4-kServingFileWarning : Warning about error inside serving part of TFTP. ErrorNumber [Int] FileName [String] IPAddress_Port [String] Mode [String] OpCode [Int] Reason [String]
Explanation Error occurred inside serving part of TFTP.
Recommended Action If this error reports file not found in its Reason parameter and if that file is OS79XX.TXT, then ignore it because it is a file used for SIP phones. If you are auto-registering a phone and you see that phone MAC-address-based filename in file is not found, ignore that error because this phone is not yet registered with the database. If you still get this error, collect detailed TFTP service traces and contact TAC.
Error Message
CCM_TFTP-TFTP-3-kThreadPoolProxyUnknownException : Unknown exception was caught in ThreadPoolProxy() of CTftpConnect class.
Explanation Unknown exception was caught in ThreadPoolProxy() of CTftpConnect class.
Recommended Action Collect detailed TFTP service traces and contact TAC.
Error Message
CCM_TFTP-TFTP-6-BuildStat : Information: Building all config files. DeviceCount [Int] DeviceTime [Int] UnitCount [Int] UnitTime [Int] SoftkeyCount [Int] SoftkeyTime [Int] DialruleCount [Int] DialruleTime [Int] TotalTime [Int] BuildStatus [String]
Explanation Information on BUILD ALL configuration files.
Recommended Action No Action Required. Information Only.
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-EMAppStarted : EM Application started Servlet Name [String]
Explanation Application started successfully
Recommended Action No action required.
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-4-EMAppStopped : EM Application stopped Servlet Name [String]
Explanation Application was unloaded from Tomcat
Recommended Action Check if Tomcat service is up.
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-0-EMAppNotStarted : EM Application not started Servlet Name [String]
Explanation Error occured while starting application
Recommended Action See application logs for error
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-EMAppServiceError : EM Service not reachable Servlet Name [String]
Explanation EM Service might be down
Recommended Action Check if service is running on any of the CCM nodes.
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-IPMAStarted : IPMA Application started Servlet Name [String] Reason [String]
Explanation Application started successfully
Recommended Action No action required.
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-4-IPMAStopped : IPMA Application stopped Servlet Name [String] Reason [String]
Explanation Application was unloaded from Tomcat
Recommended Action Check if Tomcat service is up.
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-0-IPMANotStarted : IPMA Application not started Servlet Name [String] Reason [String]
Explanation Error occured while starting application
Recommended Action See application logs for error
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-IPMAApplicationError : IPMA Application error Servlet Name [String] Reason [String]
Explanation IPMA application error
Recommended Action See application logs for details
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-4-IPMAManagerLogout : IPMA Manager Logged out Servlet Name [String] Reason [String]
Explanation IPMA Manager Logged out by application
Recommended Action To re-login the user, click update in the CCMAdmin IPMA Service configuration page for this user.
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-IPMAOverloaded : IPMA Application overloaded Servlet Name [String] Reason [String]
Explanation IPMA application overloaded
Recommended Action See application logs for details
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-IPMAFilteringDown : IPMA Application filtering is down Servlet Name [String] Reason [String]
Explanation IPMA Application filtering is down
Recommended Action Restart Cisco Tomcat Service
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-IPMAInformation : IPMA Information Servlet Name [String] Reason [String]
Explanation Application information
Recommended Action No action required.
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-BDIStarted : BDI Application started
Explanation Application started successfully
Recommended Action No action required.
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-4-BDIStopped : BDI Application stopped
Explanation Application was unloaded from Tomcat
Recommended Action Check if Tomcat service is up.
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-0-BDINotStarted : BDI Application not started Reason [String]
Explanation Error occured while starting application
Recommended Action See application logs for error
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-BDIApplicationError : BDI Application error Reason [String]
Explanation BDI application error
Recommended Action See application logs for details
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-BDIOverloaded : BDI Application overloaded Reason [String]
Explanation BDI application overloaded
Recommended Action See application logs for details
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-WDStarted : WebDialer Application started Servlet Name [String] Reason [String]
Explanation Application started successfully
Recommended Action No action required.
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-1-WDStopped : WebDialer Application stopped Servlet Name [String] Reason [String]
Explanation Application was unloaded from Tomcat
Recommended Action Check if Tomcat service is up.
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-0-WDNotStarted : Failed to startup WebDialer application Servlet Name [String] Reason [String]
Explanation Error occured while starting application
Recommended Action See application logs for error
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-WDApplicationError : WebDialer Application error Servlet Name [String] Reason [String]
Explanation WebDialer application error
Recommended Action See application logs for details
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-WDOverloaded : WebDialer Application overloaded Servlet Name [String] Reason [String]
Explanation WebDialer application overloaded
Recommended Action See application logs for details
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-WDInformation : WebDialer informational alarm Servlet Name [String] Reason [String]
Explanation WebDialer application informational alarm
Recommended Action No action required
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-CiscoDirSyncStarted : Cisco DirSync Application started
Explanation Application started successfully
Recommended Action No action required.
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-0-CiscoDirSyncStartFailure : Cisco DirSymc applicaiton failed to start successfully
Explanation Error occured while starting application
Recommended Action See application logs for error, may require restarting the applicaiton
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-CiscoDirSyncProcessStarted : LDAPSync process started on particular sync agreement AgreementId [String]
Explanation LDAPSync process started to sync user data on the configured agreement id
Recommended Action No action required
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-2-CiscoDirSyncProcessFailToStart : LDAPSync process failed to start on particular sync agreement AgreementId [String]
Explanation LDAPSync process failed to start on the configured agreement id
Recommended Action See application logs for error
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-CiscoDirSyncProcessCompleted : LDAPSync process completed on particular sync agreement AgreementId [String]
Explanation LDAPSync process completed to sync user data on the configured agreement id
Recommended Action No action required
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-CiscoDirSyncProcessStoppedManually : LDAPSync process stopped manually on particular sync agreement AgreementId [String]
Explanation LDAPSync process stopped manually on the configured agreement id
Recommended Action No action required
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-CiscoDirSyncProcessStoppedAuto : LDAPSync process stopped automatically on particular sync agreement AgreementId [String]
Explanation LDAPSync process stopped automatically on the configured agreement id, it will be restarted automatically
Recommended Action No action required
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoDirSyncProcessFailedRetry : LDAPSync process failed on particular sync agreement AgreementId [String] Reason [String]
Explanation LDAPSync process failed to sync user data on the configured agreement id
Recommended Action No action required. The sync process will automatic retry See application logs for details
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoDirSyncProcessFailedNoRetry : LDAPSync process failed on particular sync agreement AgreementId [String] Reason [String]
Explanation LDAPSync process failed to sync user data on the configured agreement id
Recommended Action See application logs for details, the applciaiton will try to sync again in the next scheduled time
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoDirSyncProcessConnectionFailed : LDAPSync process failed to connect to LDAP server AgreementId [String] LDAPHost [String] Reason [String]
Explanation LDAPSync process failed to connect to LDAP host
Recommended Action Please mae sure the LDAP server is online. If SSL is used, please make sure the required certificate is avaiable on local CM server. The applciaiton will automatically retry
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoDirSyncDBAccessFailure : LDAPSync process failed to access local database AgreementId [String] Reason [String]
Explanation CiscoDirSync failied to access local database
Recommended Action Please mae sure the local CallMamager database is working properly. The failed sync process will restart at the next scheduled time.
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-4-DirSyncNoSchedulesFound : No schedules found in DB for directory synchronization ScheduleTableName [String]
Explanation No automatic LDAP directory synchronisation possible
Recommended Action Check the DirSync configuration
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-DirSyncScheduledTaskOver : Directory synchronization operation got over SchedulerID [String] TaskID [String]
Explanation Information of the directory synchronization started
Recommended Action No action required
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-4-DirSyncScheduledTaskTimeoutOccured : Timeout occured for directory synchronization task SchedulerID [String] TaskID [String]
Explanation Timeout occured for directory synchronization task
Recommended Action Check the DirSync configuration
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-DirSyncScheduledTaskFailed : Directory synchronization task failed SchedulerID [String] ErrorMessage [String]
Explanation Directory synchronization task failed
Recommended Action Check the DirSync configuration and logs
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-DirSyncSchedulerFailedToGetDBSchedules : Failed to get directory synchronization schedules from DB Message [String]
Explanation Failed to get directory synchronization schedules from DB
Recommended Action Check the DirSync configuration and logs
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-DirSyncSchedulerInvalidEventReceived : Invalid event received by DirSync scheduler from database Action [String] Message [String]
Explanation Invalid event received by DirSync scheduler from database
Recommended Action Check the DirSync configuration and logs
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-DirSyncInvalidScheduleFound : Invalid schedule read by DirSync scheduler from database ScheduleID [String]
Explanation Invalid schedule read by DirSync scheduler from database
Recommended Action Check the DirSync configuration and logs
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-DirSyncSchedulerFailedToRegisterDBEvents : DirSync scheduler failed to register DB notifications ScheduleTable [String]
Explanation Invalid schedule read by DirSync scheduler from database
Recommended Action Check the DirSync configuration and logs
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-DirSyncSchedulerEngineFailedToStart : DirSync scheduler engine failed to start ScheduleTable [String]
Explanation DirSync scheduler engine failed to start
Recommended Action Check the DirSync configuration and logs
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-DirSyncSchedulerEngineStopped : DirSync scheduler engine stopped DirSyncSchedulerVersion [String]
Explanation DirSync scheduler engine stopped
Recommended Action No action required
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-DirSyncScheduleDeletionFailed : DirSync schedule deletion request failed ScheduleID [String]
Explanation DirSync schedule deletion request failed
Recommended Action Check the DirSync configuration and logs
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-DirSyncNewScheduleInserted : New schedule inserted in the DirSync Scheduler Engine ScheduleID [String]
Explanation New schedule inserted in the DirSync Scheduler Engine
Recommended Action No Action Required
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-DirSyncScheduleUpdateFailed : DirSync schedule update request failed ScheduleID [String]
Explanation DirSync schedule deletion update failed
Recommended Action Check the DirSync configuration and logs
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoDRFDBAccessFailure : DRF process failed to access local database Reason [String]
Explanation CiscoDirSync failied to access local database
Recommended Action Please mae sure the local CallMamager database is working properly. The failed sync process will restart at the next scheduled time.
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoDRFMasterAgentStartFailure : DRF Master Agent was not able to start Reason [String]
Explanation DRF Master Agent might be down
Recommended Action Check if the Master Agent is running or port 4040 is in use.
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoDRFLocalAgentStartFailure : DRF Local Agent was not able to start Reason [String]
Explanation DRF Local Agent might be down
Recommended Action Check if the Local Agent is running or port 4343 is in use.
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-CiscoDRFLA2MAFailure : DRF LA to MA connection has some problems. Reason [String]
Explanation DRF LA to MA connection has some problems.
Recommended Action Check if the Master Agent is up and the port is authourized.
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-CiscoDRFMA2LAFailure : DRF MA to LA connection has some problems. Reason [String]
Explanation DRF MA to LA connection has some problems.
Recommended Action Check if the Local Agent is up and the port is authourized.
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoDRFBackupFailure : DRF Backup process has some problems. Reason [String]
Explanation DRF Backup process has some problems.
Recommended Action Check if the disk is full or tape is not online.
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoDRFRestoreFailure : DRF Restore process has some problems. Reason [String]
Explanation DRF Restore process has some problems.
Recommended Action Check if the disk is full or tape is not online.
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-4-CiscoDRFUnknownMessage : DRF process has received an unknow message, and discard. Reason [String]
Explanation DRF process has received an unknow message, and discard.
Recommended Action None.
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoDRFDeviceError : DRF process has the problem with device. Reason [String]
Explanation DRF process has the problem with device.
Recommended Action Check if the proper device has been defined in the DB.
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoDRFInternalProcessFailure : DRF internal process has some problems. Reason [String]
Explanation DRF internal process has some problems.
Recommended Action Check the reason, and restart Master Agent.
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-CiscoDRFHistory : DRF History Report. Reason [String]
Explanation DRF History Report.
Recommended Action None.
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-4-BPSServerMismatch : Current server is not the designated BPSServer
Explanation Cisco Bulk provisioning service was started on a server other than the designated BPSServer
Recommended Action Check BPSServer value for Cisco Bulk Provisioning service from Service -> Service Parameters page and start Cisco Bulk Provisioning Service on the designated BPSServer. See application log for more details
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoDhcpdFailure : DHCP Daemon stop running. Reason [String]
Explanation DHCP Daemon can't be brought up due to configuration error or crashed when it's running
Recommended Action Check application log for error message cand correct the configuration. May require restarting the application if nothing found during the previous steps
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-CiscoDhcpdRestarted : DHCP Daemon restarted. Reason [String]
Explanation DHCP Daemon restarted successfully.
Recommended Action None.
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoLicenseManagerDown : License Manager Down Reason [String]
Explanation License Manager down - license provisioning will fail
Recommended Action Restart License Manager service on specified node
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-1-CiscoLicenseOverDraft : Overdraft licenses in use Reason [String]
Explanation Overdraft licenses in use
Recommended Action None
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-1-CiscoLicenseApprochingLimit : License units consumption approaching its authorized limit Reason [String]
Explanation License units consumption approaching its authorized limit
Recommended Action None
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoLicenseRequestFailed : License Request Unsuccessful Reason [String]
Explanation License Manager cannot fulfill the license request
Recommended Action See application logs for error
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoLicenseDataStoreError : License Database error Reason [String]
Explanation License application cannot fulfill the request - database error
Recommended Action See application logs for error
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoLicenseInternalError : Licensing Internal Error Reason [String]
Explanation License application internal error
Recommended Action See application logs for error
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoLicenseFileError : License File Error Reason [String]
Explanation Invalid or tampered license file
Recommended Action See application logs, verify that the license file is proper
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-4-CiscoLicenseExpiring : License Expiring
Explanation The license feature is going to expire shortly.
Recommended Action Contact Cisco TAC for Licenses
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoLicenseExpired : License Expired
Explanation the license feature has already expired.
Recommended Action Contact Cisco TAC for Licenses
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-DirSyncSchedulerFailedToUpdateNextExecTime : Scheduler failed to update next execution time Message [String]
Explanation Scheduler failed to update next execution time
Recommended Action Check the DirSync configuration and logs
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-DirSyncScheduleInsertFailed : DirSync schedule insertion failed ScheduleID [String]
Explanation DirSync schedule insertion failed
Recommended Action Check the DirSync configuration and logs
Error Message
CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-DirSyncSchedulerEngineStarted : DirSync scheduler engine started DirSyncSchedulerVersion [String]
Explanation DirSync scheduler engine started
Recommended Action No action required
Error Message
CCM_RTMT-RTMT-3-RTMT-ERROR-ALERT : This alert is generated by RTMT AlertMgr. Alert Name [String] Alert Detail [String]
Explanation This alert is generated by RTMT AlertMgr. See Alert Detail for explanation.
Recommended Action See Alert Detail for recommended action.
Error Message
CCM_TCT-LPMTCT-3-LogPartitionLowWaterMarkExceeded : The percentage of used disk space in the log partition has exceeded the configured low water mark. UsedDiskSpace [String] MessageString [Optional]. [String]
Explanation The percentage of used disk space in the log partition has exceeded the configured low water mark. There is no files to be purged under such a situation.
Recommended Action Check if the configured low water mark for used disk space in the log partition is too low. And also please examine each application trace log files and clean up those that are too old and too bbig before the used disk space exceeds the high water mark.
Error Message
CCM_TCT-LPMTCT-3-LogPartitionHighWaterMarkExceeded : The percentage of used disk space in the log partition has exceeded the configured high water mark. UsedDiskSpace [String] MessageString [Optional]. [String]
Explanation The percentage of used disk space in the log partition has exceeded the configured high water mark. Some core file or log files are purged until the percentage of used disk space in the log partition is below the configured low water mark.
Recommended Action Check if the configured high water mark for used disk space in the log partition is too low.
Error Message
CCM_TCT-LPMTCT-6-LogFileSearchStringFound : The search string has been found in the log file. SearchString [String]
Explanation Trace Collection Tool has found the search string in the log file.
Recommended Action Check if the configured high water mark for used disk space in the log partition is too low.
Error Message
CCM_TCT-LPMTCT-6-LogCollectionJobLimitExceeded : The number of Log Collection Jobs have excceded the allowed limit JobType [String]
Explanation Trace Collection Tool has found the search string in the log file.
Recommended Action Check if the configured high water mark for used disk space in the log partition is too low.
Error Message
CCM_TCT-LPMTCT-3-ScheduledCollectionError : An error occurred while executing scheduled collection. JobID [String] Reason [String]
Explanation Scheduled collection encountered an error during execution.
Recommended Action Review configuration for scheduled collection job under Job Status window.
Error Message
CCM_TCT-LPMTCT-3-CoreDumpFileFound : The new core dump file(s) have been found in the system. TotalCoresFound [String] CoreDetails [String] Core1 [String] Core2 [String] Core3 [String] Core4 [String] Core5 [String] Core6 [String]
Explanation There are new core dump file(s) found in the system.
Recommended Action Use Trace and Log Central to collect the new core file(s) and the corresponding service's last trace log files, run gdb to get the back trace of each core file for further debugging.
Error Message
CCM_LPM-LPMTCT-3-LogPartitionLowWaterMarkExceeded : The percentage of used disk space in the log partition has exceeded the configured low water mark. UsedDiskSpace [String] MessageString [Optional]. [String]
Explanation The percentage of used disk space in the log partition has exceeded the configured low water mark. There is no files to be purged under such a situation.
Recommended Action Check if the configured low water mark for used disk space in the log partition is too low. And also please examine each application trace log files and clean up those that are too old and too bbig before the used disk space exceeds the high water mark.
Error Message
CCM_LPM-LPMTCT-3-LogPartitionHighWaterMarkExceeded : The percentage of used disk space in the log partition has exceeded the configured high water mark. UsedDiskSpace [String] MessageString [Optional]. [String]
Explanation The percentage of used disk space in the log partition has exceeded the configured high water mark. Some core file or log files are purged until the percentage of used disk space in the log partition is below the configured low water mark.
Recommended Action Check if the configured high water mark for used disk space in the log partition is too low.
Error Message
CCM_LPM-LPMTCT-6-LogFileSearchStringFound : The search string has been found in the log file. SearchString [String]
Explanation Trace Collection Tool has found the search string in the log file.
Recommended Action Check if the configured high water mark for used disk space in the log partition is too low.
Error Message
CCM_LPM-LPMTCT-6-LogCollectionJobLimitExceeded : The number of Log Collection Jobs have excceded the allowed limit JobType [String]
Explanation Trace Collection Tool has found the search string in the log file.
Recommended Action Check if the configured high water mark for used disk space in the log partition is too low.
Error Message
CCM_LPM-LPMTCT-3-ScheduledCollectionError : An error occurred while executing scheduled collection. JobID [String] Reason [String]
Explanation Scheduled collection encountered an error during execution.
Recommended Action Review configuration for scheduled collection job under Job Status window.
Error Message
CCM_LPM-LPMTCT-3-CoreDumpFileFound : The new core dump file(s) have been found in the system. TotalCoresFound [String] CoreDetails [String] Core1 [String] Core2 [String] Core3 [String] Core4 [String] Core5 [String] Core6 [String]
Explanation There are new core dump file(s) found in the system.
Recommended Action Use Trace and Log Central to collect the new core file(s) and the corresponding service's last trace log files, run gdb to get the back trace of each core file for further debugging.
Error Message
CiscoUnifiedPresence-CUP-6-TestAlarmInformational : Testing INFORMATIONAL_ALARM
Explanation Test Alarm
Recommended Action No action required.
Error Message
CiscoUnifiedPresence-CUP-0-TestAlarmEmergency : Testing EMERGENCY_ALARM
Explanation Test Alarm
Recommended Action No action required.
Error Message
CiscoUnifiedPresence-CUP-1-TestAlarmAlert : Testing ALERT_ALARM
Explanation Test Alarm
Recommended Action No action required.
Error Message
CiscoUnifiedPresence-CUP-2-TestAlarmCritical : Testing CRITICAL_ALARM
Explanation Test Alarm
Recommended Action No action required.
Error Message
CiscoUnifiedPresence-CUP-7-TestAlarmDebug : Testing DEBUG_ALARM
Explanation Test Alarm
Recommended Action No action required.
Error Message
CiscoUnifiedPresence-CUP-3-TestAlarmError : Testing ERROR_ALARM
Explanation Test Alarm
Recommended Action No action required.
Error Message
CiscoUnifiedPresence-CUP-5-TestAlarmNotice : Testing NOTICE_ALARM
Explanation Test Alarm
Recommended Action No action required.
Error Message
CiscoUnifiedPresence-CUP-4-TestAlarmWarning : Testing WARNING_ALARM
Explanation Test Alarm
Recommended Action No action required.
Error Message
CiscoUnifiedPresence-CUP-4-ThreadCounterUpdateStopped : The current total number of processes or threads have exceeded the maximum number of tasks. This situation could indicate some process is leaking or some process has thread leaking. SystemAccess will have to stop thread counter updating to avoid CPU pegging and only provide process counter information for up to the maximum number of processes. NumberOfProcesses [String] NumberOfThreads [String] Reason [String] ProcessWithMostInstances [String] ProcessWithMostThreads [String]
Explanation The current total number of processes or threads have exceeded the maximum number of tasks. This situation could indicate some process is leaking or some process has thread leaking. When this situation happens, SystemAccess will have to stop thread counter updating to avoid CPU pegging and only provide process counter information for up to the maximum number of processes.
Recommended Action Investigate the cause of too many running processes or threads.
Error Message
CiscoUnifiedPresence-CUP-6-ThreadCounterUpdateResumed : The current total number of processes or threads now are less than the maximum number of tasks. SystemAccess will resume thread counter updating and provide a full list of process counter information. NumberOfProcesses [String] NumberOfThreads [String] Reason [String]
Explanation The current total number of processes or threads now are less than the maximum number of tasks. SystemAccess will resume thread counter updating and provide a full list of process counter information.
Recommended Action None.
Error Message
CiscoUnifiedPresence-CUP-3-CiscoDRFMasterAgentStartFailure : DRF Master Agent was unable to start because it was unable to open port 4040. Reason [String]
Explanation DRF Master Agent was unable to start because it was unable to open port 4040.
Recommended Action Check if port 4040 is not already in use.
Error Message
CiscoUnifiedPresence-CUP-3-CiscoDRFLocalAgentStartFailure : DRF Local Agent was not able to start because it was unable to open port 4343. Reason [String]
Explanation DRF Local Agent was not able to start because it was unable to open port 4343.
Recommended Action Check if port 4343 is not already in use.
Error Message
CiscoUnifiedPresence-CUP-3-CiscoDRFLA2MAFailure : DRF Local Agent is not able to connect to Master Agent. Reason [String]
Explanation DRF Local Agent is not able to connect to Master Agent.
Recommended Action Check if the Master Agent is up and the port is authorized.
Error Message
CiscoUnifiedPresence-CUP-3-CiscoDRFMA2LAFailure : Master Agent was unable to send a backup/restore request to the local agent. Reason [String]
Explanation Master Agent was unable to send a backup/restore request to the local agent.
Recommended Action Restart the corresponding local agents and the master agent.
Error Message
CiscoUnifiedPresence-CUP-3-CiscoDRFBackupFailure : Cisco DRF Backup process failed. Reason [String]
Explanation DRF Backup process encountered errors.
Recommended Action Check if /common/drf does have required permission/enough space for DRF user. Check logs for further details.
Error Message
CiscoUnifiedPresence-CUP-3-CiscoDRFRestoreFailure : DRF Restore process failed. Reason [String]
Explanation DRF Restore process encountered errors.
Recommended Action Check if /common/drf does have required permission/enough space for DRF user. Check logs for further details.
Error Message
CiscoUnifiedPresence-CUP-3-CiscoDRFBackupDeviceError : DRF Backup process is failed due to backup device error. Reason [String]
Explanation DRF Backup process is failed due to backup device error.
Recommended Action Check if the proper device has been specified in the DRF configurations.
Error Message
CiscoUnifiedPresence-CUP-3-CiscoDRFTapeDeviceError : DRF is unable to access tape device. Reason [String]
Explanation DRF is unable to access tape device.
Recommended Action Check if tape drive is working properly and it contains a valid tape.
Error Message
CiscoUnifiedPresence-CUP-3-CiscoDRFInternalProcessFailure : DRF internal process has encountered an error. Reason [String]
Explanation DRF internal process has encountered an error.
Recommended Action Check DRF logs for details.
Error Message
CiscoUnifiedPresence-CUP-3-CiscoDRFRestoreInternalError : DRF Restore operation has encountered an error. Restore cancelled internally. Reason [String]
Explanation DRF Restore operation has encountered an error. Restore cancelled internally.
Recommended Action Check DRF logs for details.
Error Message
CiscoUnifiedPresence-CUP-3-CiscoDRFMABackupComponentFailure : DRF was unable to backup at least one component. Reason [String]
Explanation DRF requested a component to backup its' data. However, there was an error during the backup process and the component was not backed up.
Recommended Action Please check the component backup logs and contact support if needed.
Error Message
CiscoUnifiedPresence-CUP-3-CiscoDRFMARestoreComponentFailure : DRF was unable to restore at least one component. Reason [String]
Explanation DRF requested a component to restore its' data. However, there was an error during the restore process and the component was not restored.
Recommended Action Please check the component restore logs and contact support if needed.
Error Message
CiscoUnifiedPresence-CUP-3-CiscoDRFMABackupNodeDisconnect : The node being backed up disconnected from the Master Agent prior to being fully backed up. Reason [String]
Explanation The DRF Master Agent was running a backup operation on a CCM cluster, when one of the nodes disconnected before the backup operation was completed.
Recommended Action Please check the computer that disconnected during backup. If the computer was accidentally shutdown, restart the backup.
Error Message
CiscoUnifiedPresence-CUP-3-CiscoDRFNoRegisteredComponent : No registered components available, backup failed. Reason [String]
Explanation DRF backup failed since no registered components are available.
Recommended Action Ensure at least one component is registered before attempting a backup.
Error Message
CiscoUnifiedPresence-CUP-3-CiscoDRFNoRegisteredFeature : No feature selected for backup. Reason [String]
Explanation No feature selected for backup
Recommended Action Ensure at least one feature is configured before attempting a backup.
Error Message
CiscoUnifiedPresence-CUP-3-CiscoDRFMARestoreNodeDisconnect : The node being restored disconnected from the Master Agent prior to being fully restored. Reason [String]
Explanation The DRF Master Agent was running a restore operation on a CCM cluster, when one of the nodes disconnected before the restore operation was completed.
Recommended Action Please check the computer that disconnected during restore. If the computer was accidentally shutdown, restart the restore.
Error Message
CiscoUnifiedPresence-CUP-3-CiscoDRFSftpFailure : DRF sftp operation has failed. Reason [String]
Explanation DRF sftp operation has failed.
Recommended Action Ensure that the destination server is available, has appropriate permissions and sftp daemon is running.
Error Message
CiscoUnifiedPresence-CUP-3-CiscoDRFRegistrationFailure : DRF Registration operation failed. Reason [String]
Explanation DRF Registration operation failed.
Recommended Action DRF Registration failed for a component due to some internal error. Check the DRF logs and contact support if needed.
Error Message
CiscoUnifiedPresence-CUP-3-CiscoDRFBackupCancelInternalError : DRF Backup operation has encountered an error. Backup cancelled internally. Reason [String]
Explanation DRF Backup operation has encountered an error. Backup cancelled internally.
Recommended Action Check DRF logs for details.
Error Message
CiscoUnifiedPresence-CUP-4-CiscoDRFLogDirAccessFailure : DRF couldn't access the log directory. Reason [String]
Explanation DRF couldn't access the log directory.
Recommended Action Ensure that the DRF user has required permission/enough space on /var/log/active/platform/drf/log.
Error Message
CiscoUnifiedPresence-CUP-4-CiscoDRFComponentDeRegistered : DRF succesfully de-registered the requested component. Reason [String]
Explanation DRF succesfully de-registered the requested component.
Recommended Action Ensure that the component deregistered is not needed for further backup/restore operation.
Error Message
CiscoUnifiedPresence-CUP-4-CiscoDRFDeRegistrationFailure : DRF de-registration request for a component failed. Reason [String]
Explanation DRF de-registration request for a component failed.
Recommended Action Please check the DRF logs and contact support if needed.
Error Message
CiscoUnifiedPresence-CUP-4-CiscoDRFDeRegisteredServer : DRF automatically de-registered all the components for a server. Reason [String]
Explanation /etc/hosts file doesn't have an entry for that server. This server might have got deleted from CCM cluster.
Recommended Action Nothing.
Error Message
CiscoUnifiedPresence-CUP-4-CiscoDRFSchedulerDisabled : DRF Scheduler is disabled because no configured features available for backup. Reason [String]
Explanation DRF Scheduler is disabled because no configured features available for backup.
Recommended Action Ensure at least one feature is configured for the scheduled backup to run.
Error Message
CiscoUnifiedPresence-CUP-6-CiscoDRFComponentRegistered : DRF Succesfully Registered the requested component. Reason [String]
Explanation DRF Succesfully Registered the requested component.
Recommended Action Ensure that the registered component is needed for backup/restore operation.
Error Message
CiscoUnifiedPresence-CUP-6-CiscoDRFSchedulerUpdated : DRF Scheduled backup configurations is updated automatically due to feature DeRegistration. Reason [String]
Explanation DRF Scheduled backup configurations is updated automatically due to feature DeRegistration.
Recommended Action Ensure that the new configurations is appropriate one for the backup/restore operation.
Error Message
CUP_CA-GENERIC-3-EspConfigAgentMemAllocError : EspConfigAgent could not allocate memory Location [String]
Explanation EspConfigAgent could not allocate memory
Recommended Action Verify the memory on the system
Error Message
CUP_CA-GENERIC-3-EspConfigAgentFileWriteError : EspConfigAgent could not write to a file Reason [String]
Explanation EspConfigAgent could not write to a file
Recommended Action Check file system status
Error Message
CUP_CA-GENERIC-3-EspConfigAgentSharedMemoryStaticRouteError : EspConfigAgent could not access static route shared memory
Explanation EspConfigAgent could not access static route shared memory
Recommended Action Check memory/shared memory status
Error Message
CUP_SIPD-GENERIC-6-ESPStarted : Cisco Unified Presence SIP Proxy: A Child Process Has Been Started. ESP Version [String]
Explanation Cisco Unified Presence SIP Proxy: a child process started successfully.
Recommended Action No actions needed
Error Message
CUP_SIPD-GENERIC-2-ESPStopped : Cisco Unified Presence SIP Proxy: A Child Process Has Been Stopped. ESP Version [String]
Explanation Cisco Unified Presence SIP Proxy: a child process stopped.
Recommended Action Check the syslog for Alarms, if it's not stopped by admin
Error Message
CUP_SIPD-GENERIC-2-ESPSharedMemCreateFailed : Failed to Create Shared Memory.
Explanation Failed to create shared memory segments while trying to initialize tables.
Recommended Action Check the available shared memory on the system and check the trace log file for detailed error message.
Error Message
CUP_SIPD-GENERIC-2-ESPSharedMemSetPermFailed : Failed to Set Permissions on Shared Memory.
Explanation Failed to set permissions on shared memory segments while trying to initialize tables.
Recommended Action Check the shared memory on the system and talk to your system administrator.
Error Message
CUP_SIPD-GENERIC-2-ESPSharedMemAllocFailed : Failed to Allocate Shared Memory. MySQL [String]
Explanation Failed to allocate shared memory segments while trying to initialize tables.
Recommended Action Check the shared memory on the system and talk to your system administrator.
Error Message
CUP_SIPD-GENERIC-3-ESPConfigError : SIP Configuration Error. SharedMemorySize [String] NumberOfVsa [String] ENUM [String] NumberExpansion [String] NumberServices [String] Registry [String] Routing [String] Radius [String] RAS [String] RPMS [String] MethodRouting [String]
Explanation This could be format error, invalid value, etc.
Recommended Action Check the configuration file: sipd.conf
Error Message
CUP_SIPD-GENERIC-3-ESPConfigNotFound : SIP Configuration Not Found. SipModule [String] SipAuthenModule [String] SipEnum [String] SipNumExpand [String] SipNumServices [String] SipRegistry [String] SipRouting [String] SipAcct [String] SipRpms [String] SipPrivacy [String] SipMethodRoute [String]
Explanation SIP Configuration for a particular module not found.
Recommended Action Check the configuration file: sipd.conf
Error Message
CUP_SIPD-GENERIC-3-ESPCreateLockFailed : Failed to Create a lock file.
Explanation Failed to Create a lock file.
Recommended Action Check the Trace file for details.
Error Message
CUP_SIPD-GENERIC-3-ESPSocketError : Network socket errors. Radius [String] RAS [String]
Explanation It could be failed to open a network socket, bind to the socket, get socket address, etc.
Recommended Action Check the Trace file for details.
Error Message
CUP_SIPD-GENERIC-3-ESPRadiusError : Radias related Error RadiasError [String]
Explanation Radias Error: Undefined vendor specific attribute id.
Recommended Action Check the configuration file: sipd.conf
Error Message
CUP_SIPD-GENERIC-3-ESPStatsLogFileOpenFailed : Failed to open stats log file.
Explanation SIP stats log file can not be opened.
Recommended Action Check the Trace log file for details.
Error Message
CUP_SIPD-GENERIC-3-ESPStatsInitFailed : ESP SIPStatsInit(ESP) failed.
Explanation Failed to initialize the Performance Interface.
Recommended Action Check the Trace log file for details.
Error Message
CUP_SIPD-GENERIC-3-ESPMallocFailure : Failed to allocate memory. SIPProtocol [String] NumberExpansion [String] SipRegistry [String] SipRouting [String] RAS [String] RPMS [String]
Explanation Failed to allocate memory.
Recommended Action Check the Trace log file for details.
Error Message
CUP_SIPD-GENERIC-3-ESPWrongIPAddress : Wrong IP address provided. ProxyIPAddrTab [String] IPAddrNotMine [String] DNSReturnedBadIP [String] ProxyLoopbackIPA [String] InvalidRASIPAddr [String] InvalidRPMSIPAddr [String]
Explanation Wrong IP address provided.
Recommended Action Check the Trace log file for details.
Error Message
CUP_SIPD-GENERIC-3-ESPWrongHostName : Wrong host name.
Explanation It could be an invalid IP, unresolvable hostname.
Recommended Action Check the Trace log file for details.
Error Message
CUP_SIPD-GENERIC-3-ESPMySQLConnectionError : MySQL connection(s) failed.. MySQPError [String]
Explanation MySQL connection(s) failed. It could be failed connections, lost connections and failed to reconnect.
Recommended Action Check the Trace log file for details.
Error Message
CUP_SIPD-GENERIC-3-ESPPassedParamInvalid : Invalid parameter passed in. MySQL [String] ENUM [String] NumberExpansion [String] RAS [String]
Explanation Invalid parameters could be NULL pointers.
Recommended Action Check the Trace log file for details.
Error Message
CUP_SIPD-GENERIC-3-ESPNumsvRouteError : Number services route related error. NumberServicesRoute [String]
Explanation Number services route related error.
Recommended Action Check the Trace log file for details.
Error Message
CUP_SIPD-GENERIC-3-ESPConnectToProvisioningServer : Failed to connect to Provisioning Server.
Explanation Failed to connect to Provisioning Server.
Recommended Action Check the Trace log file for details.
Error Message
CUP_SIPD-GENERIC-3-ESPNAPTRInvalidRecord : NAPTR Record format Error. ENUM [String]
Explanation It could be invalid flag fields, missing deliminator, etc..
Recommended Action Check the Trace log file for details.
Error Message
CUP_SIPD-GENERIC-3-ESPASNLibInitError : Fialed to initialize ASN encode/decode libraries.
Explanation Fialed to initialize ASN encode/decode libraries.
Recommended Action Check the Trace log file for details.
Error Message
CUP_SIPD-GENERIC-3-ESPE164Error : E.164 number related errors. RAS [String]
Explanation It could be NULL E.164 number, E.164 number not received in mesages.
Recommended Action Check the Trace log file for details.
Error Message
CUP_SIPD-GENERIC-3-ESPRASSendMessageFailed : Failed to send RAS message. RAS [String]
Explanation Failed to send RAS message.
Recommended Action Check the Trace log file for details.
Error Message
CUP_SIPD-GENERIC-3-ESPVirtualProxyError : Virtual_Proxy_Domain related error.
Explanation Virtual_Proxy_Domain related error.
Recommended Action Check the Trace log file for details.
Error Message
CUP_SIPD-GENERIC-3-ESPRegistryError : Sip Registry Failed. InvalidContact [String] ExceedMax [String]
Explanation Cannot add registration.
Recommended Action Check the Trace log file for details.
Error Message
CUP_SIPD-GENERIC-3-ESPRegistryInitFailed : Sip Registry Failed to Initialize. RegistryInit [String]
Explanation It could be sip_init_registry_interface or sip_init_child_registry_interface failes.
Recommended Action Check the Trace log file for details.
Error Message
CUP_SIPD-GENERIC-3-ESPRegistryLockFailed : SIP lock registry failed.
Explanation SIP lock registry failed.
Recommended Action Check the Trace log file for details.
Error Message
CUP_SIPD-GENERIC-3-ESPRoutingError : SIP Route Interface related error. ExceedMax [String]
Explanation SIP Route Interface related error.
Recommended Action Check the Trace log file for details.
Error Message
CUP_SIPD-GENERIC-3-ESPRouteInitFailed : SIP Route Interface initialization failed. RoutingInit [String]
Explanation SIP Route Interface initialization failed.
Recommended Action Check the Trace log file for details.
Error Message
CUP_SIPD-GENERIC-3-ESPRouteLockFailed : Failed to lock the Routing Information Base.
Explanation Failed to lock the Routing Information Base.
Recommended Action Check the Trace log file for details.
Error Message
CUP_SIPD-GENERIC-3-ESPSIPURLWrong : Wrong SIP URL.
Explanation Wrong SIP URL.
Recommended Action Check the SIP request / response.
Error Message
CUP_SIPD-GENERIC-2-IPPMStopped : Cisco IP Phone Messenger Stopped. IPPM Version [String]
Explanation IPPM service stopped.
Recommended Action Check the syslog for Alarms, if it's not stopped by admin
Error Message
CUP_SIPD-GENERIC-3-IPPMSCBFindFailed : SCB find failed. SCBFindFailure [String]
Explanation find_scb() returned NULL - SCB find failed.
Recommended Action Check the Trace log file for details.
Error Message
CUP_SIPD-GENERIC-3-IPPMSCBGetFailed : SCB get/create failed. SCBGetFailure [String]
Explanation tcbtable_acquire_tcb() returned NULL - SCB get/create failed.
Recommended Action Check the Trace log file for details.
Error Message
CUP_SIPD-GENERIC-3-UASCBFindFailed : SCB find failed. SCBFindFailure [String]
Explanation find_scb() returned NULL - SCB find failed.
Recommended Action Check the Trace log file for details.
Error Message
CUP_SIPD-GENERIC-3-UASCBGetFailed : SCB get/create failed. SCBGetFailure [String]
Explanation tcbtable_acquire_tcb() returned NULL - SCB get/create failed.
Recommended Action Check the Trace log file for details.
Error Message
CUP_SIPD-GENERIC-3-IPPMSCBInitFailed : SCB init failed.
Explanation SCB init failed.
Recommended Action NONE
Error Message
CUP_SIPD-GENERIC-3-IPPMReadConnectionError : Read Data From Connection failed. NonSupported [String]
Explanation Read Data From Connection failed.
Recommended Action Check the Trace log file for details.
Error Message
CUP_SIPD-GENERIC-6-CTIGWStarted : Cisco CTIGW started.
Explanation Cisco CTIGW started.
Recommended Action NONE
Error Message
CUP_SIPD-GENERIC-6-CTIGWStopped : Cisco CTIGW stopped.
Explanation Cisco CTIGW stopped.
Recommended Action NONE
Error Message
CUP_SIPD-GENERIC-6-CTIGWRestarted : Cisco CTIGW restarted.
Explanation Cisco CTIGW restarted.
Recommended Action NONE
Error Message
CUP_SIPD-GENERIC-4-CTIGWModuleNotEnabled : Cisco CTIGW module is not configured/enabled.
Explanation Try to handle a SIP message (request/response) while CTIGW is not enabled.
Recommended Action Configure/Enable CTIGW
Error Message
CUP_SIPD-GENERIC-6-CTIGWConnectionRestarted : CTI Connection Restarted.
Explanation CTI/QBE Connection re-started.
Recommended Action None
Error Message
CUP_SIPD-GENERIC-2-CTIGWProviderDown : CTI Provider is Down.
Explanation Try to handle a SIP message (request/response) while CTI provider is down.
Recommended Action Check the connection to the configured CCM nodes and if CTI manager is enabled.
Error Message
CUP_SIPD-GENERIC-4-CTIGWUserNotLicenced : User has no license.
Explanation User failed to authorized due to no license.
Recommended Action Check CTIGW licence and user configuration.
Error Message
CUP_SIPD-GENERIC-4-CTIGWUserNotAuthorized : User not authorized by CTI Gateway.
Explanation User failed to authorized due to wrong device and/or Line DN.
Recommended Action Check settings on user, device associated with user, or MOC configuration.
Error Message
CUP_SIPD-GENERIC-2-CTIGWProviderFailedToOpen : CTI Provider failed to open.
Explanation CTI Provider failed to open due to configuration error.
Recommended Action Check CCM address, Application User/Password and CTI configured CTI privileges.
Error Message
CUP_SIPD-GENERIC-3-CTIGWQBEFailedRequest : QBE Request failed.
Explanation CTI Gateway received a failed response to a request.
Recommended Action Check the Trace file for details.
Error Message
CUP_SIPD-GENERIC-3-CTIGWSystemError : CTI Gateway System Errors. CSTA [String] Internal Errors [String] General Errors [String]
Explanation CTI Gateway System Errors.
Recommended Action Check the Trace file for details.
Error Message
CUP_SIPD-GENERIC-2-CALBackendCalDisc : Connection to Backend calendar is broken or disconnected
Explanation Connection to Microsoft Xchange Server lost. Meeting Information will not be available.
Recommended Action Diagnose trace files for cause details.
Error Message
CUP_SIPD-GENERIC-2-CALMtngPlSvrDisc : Connection to MeetingPlace server is broken or disconnected
Explanation Connection to MeetingPlace server is lost. Callback functionality will not be available.
Recommended Action Diagnose trace files for cause details.
Error Message
CUP_SIPD-GENERIC-6-CALBackendCalConn : Connection to Backend calendar is established
Explanation Connection to the Backend calendar is established
Recommended Action None
Error Message
CUP_SIPD-GENERIC-6-CALMtngPlSvrConn : Connection to MeetingPlace server is established
Explanation Connection to the MeetingPlace server is established
Recommended Action None
Error Message
CUP_SIPD-GENERIC-2-CALExchangeTrustCertReadFailure : Proxy can't read exchange server root trust cert
Explanation Proxy can't read exchange server root trust cert
Recommended Action Reload Exchange server root certificate and re-start Proxy. Make sure PE backend GW configuration is correct.
Error Message
CUP_SIPD-GENERIC-2-CALMtngPlTrustCertReadFailure : >Proxy can't read Meeting place server root trust cert
Explanation Proxy can't read Meeting place server root trust cert
Recommended Action Reload Meeting place server root certificate and re-start Proxy. Make sure IPPM Meeting Place configuration is correct
Error Message
CUP_SIPD-GENERIC-2-CALMtngPlSystemFailure : >Proxy can't decrypt user's Meeting Place password
Explanation Proxy can't decrypt user's Meeting Place password
Recommended Action Reconfigure user's MP password
Error Message
CUP_SOAP-GENERIC-3-UpccnDbConnectionError : UPCCN can not be connected to EPAS Database Monitor service.
Explanation The UPCCN connection to the EPAS Database Monitor service is unavailable.
Recommended Action Verify database and database monitor processes are running and not reporting errors.
Error Message
CUP_SOAP-GENERIC-3-UpccnDbNotifyError : The UPCCN received an unrecognizable change notification from the EPAS Database Monitor service.
Explanation The UPCCN received an unrecognizable change notification from the EPAS Database Monitor service.
Recommended Action Verify database and database monitor processes are running and not reporting errors
Error Message
CUP_SOAP-GENERIC-3-UpccnEspConnectionError : The UPCCN connection to the ESP service is unavailable.
Explanation The UPCCN connection to the ESP service is unavailable.
Recommended Action Verify the ESP service is running and not reporting errors
Error Message
CUP_SOAP-GENERIC-3-UpccnCNThresholdExceeded : The rate at which the UPCCN receives change notifications from the EPAS DB has exceeded a threshold
Explanation The rate at which the UPCCN receives change notifications from the EPAS DB has exceeded a threshold.
Recommended Action None
Error Message
CUP_SA-GENERIC-2-CUPSyncAgentAXLConnectionFailed : Cisco Unified Presence Sync Agent failed authentication
Explanation Cisco Unified Presence Sync Agent failed authentication. This could be due to an invalid AXL userid/password, or the Cisco AXL Web service may not be running.
Recommended Action Verify that the Cisco AXL Web service is activated and started. Verify AXL userid and password. Restart the Cisco Unified Presence Sync Agent service.
Error Message
CCM_TOMCAT_APPS-LOGIN-4-AuthenticationFailed : Authentication failed for login attempt. IP Address/Hostname of host attempting to login [String] Date and Time when the failed login is attempted [String] User ID that experienced a failed login attempt [String]
Explanation Authentication failure for login attempt is detected.
Recommended Action If this event happens repeatedly, investigate the source of the failed login attempts.
Error Message
CUP_ICSA-GENERIC-2-CUPInterclusterSyncAgentAXLConnectionFailed : Cisco UP Intercluster Sync Agent failed authentication Peer Hostname/IP [String]
Explanation Cisco UP Intercluster Sync Agent failed authentication to remote cluster. This could be due to an invalid AXL userid/password, or the Cisco AXL Web service may not be running on the peer CUP cluster.
Recommended Action Verify that the Cisco AXL Web service is activated and started on the peer. Verify AXL userid and password. Go to CUP Intercluster Peer screen and force manual sync of peer.
Error Message
CUP_ICSA-GENERIC-2-CUPInterclusterSyncAgentPeerSyncFailed : Cisco UP Intercluster Sync Agent failed to successfuly sync remote peer data Peer Hostname/IP [String] Message [String]
Explanation Cisco UP Intercluster Sync Agent failed to successfully sync remote user location data from the peer.
Recommended Action Verify that the peer is not the local cluster IP.
Error Message
CUP_ICSA-GENERIC-2-CUPInterclusterSyncAgentFailedToSendCN : Cisco UP Intercluster Sync Agent failed to successfuly send change notification to remote cluster Peer Hostname/IP [String]
Explanation Cisco UP Intercluster Sync Agent failed to successfully send change notification to remote cluster.
Recommended Action Verify that the remote cluster AXL service is activate. Verify that the Administrator username/password are correct.