Table Of Contents
CTI Gateway Server
Finding a CTI Gateway Server
Configuring a CTI Gateway Server
CTI Gateway Server Configuration Settings
Deleting a CTI Gateway Server
Related Topics
CTI Gateway Server
Use CTI gateway server settings to configure settings that are related to CTI gateway. You can use this window to search for specific servers and change individual settings.
Finding a CTI Gateway Server
Because you might have several CTI gateway servers in your network, Cisco Unified Presence lets you locate specific CTI gateway servers on the basis of specific criteria. Use the following procedure to locate specific CTI gateway servers.
Note 
During your work in a browser session, the cookies on the client machine store your find/list search preferences. If you navigate to other menu items and return to this menu item, or if you close the browser and then open a new browser window, the system retains your Cisco Unified Presence search preferences until you modify your search.
Procedure
Step 1 Choose Application > Cisco Unified Personal Communicator > CTI Gateway Server.
The Find and List CTI Gateway Hosts window displays. Records from an active (prior) query may also display in the window.
Step 2 To find all records in the database, ensure the dialog box is empty; go to Step 3.
To filter or search records
•From the first drop-down list box, choose a search parameter.
•From the second drop-down list box, choose a search pattern.
•Specify the appropriate search text, if applicable.
Note To add additional search criteria, click the + button. When you add criteria, the system searches for a record that matches all criteria that you specify. To remove criteria, click the - button to remove the last added criterion or click the Clear Filter button to remove all added search criteria.
Step 3 Click Find.
All matching records display. You can change the number of items that display on each window by choosing a different value from the Rows per Page drop-down list box.
Note You can delete multiple records from the database by checking the check boxes next to the appropriate record and clicking Delete Selected. You can delete all configurable records for this selection by clicking Select All and then clicking Delete Selected.
Step 4 From the list of records that display, click the link for the record that you want to view.
Note To reverse the sort order, click the up or down arrow, if available, in the list header.
The window displays the item that you choose.
Additional Information
See the "Related Topics" section.
Configuring a CTI Gateway Server
This section describes how to add or update a CTI gateway server in the Cisco Unified Presence database.
Procedure
Step 1 Perform one of the following tasks:
•To add a CTI gateway, choose Application > Cisco Unified Personal Communicator > CTI Gateway Server and click Add New.
•To update a CTI gateway host, find the host by using the procedure in the "Finding a CTI Gateway Server" section.
The CTI Gateway Host Configuration window displays.
Step 2 Enter the appropriate settings as described in Table 27-1.
Step 3 To save the data and to add the CTI gateway host to the database, click the Save icon that displays in the tool bar in the upper, left corner of the window (or click the Save button that displays at the bottom of the window).
Additional Information
See the "Related Topics" section.
CTI Gateway Server Configuration Settings
Table 27-1 describes the CTI gateway configuration parameters. For related procedures, see the "Related Topics" section.
Table 27-1 CTI Gateway Server Configuration Parameters
Field
|
Description
|
Name
|
This parameter specifies the name of the CTI gateway server.
|
Description
|
This parameter provides a general description of the CTI gateway server.
|
Hostname/IP Address
|
This parameter specifies the host name or IP address of the CTI gateway server.
|
Port
|
This parameter specifies the port number that is configured for the CTI gateway server.
Default: 2748
|
Protocol Type
|
This parameter specifies the protocol to use when the CTI gateway server is contacted. Choose one of the following values:
•TCP
•TLS
Default: TCP
|
Deleting a CTI Gateway Server
This section describes how to delete a CTI gateway server.
Procedure
Step 1 Find the CTI gateway server by using the procedure in the "Finding a CTI Gateway Server" section.
Step 2 From list of matching records, choose the CTI gateway server that you want to delete.
Step 3 To delete the CTI gateway, click the Delete Selected Item icon that displays in the tool bar in the upper, left corner of the window (or click the Delete Selected button that displays at the bottom of the window).
If the CTI gateway server is not in use, Cisco Unified Presence deletes it. If it is in use, a message displays.
Additional Information
See the "Related Topics" section.
Related Topics
•Finding a CTI Gateway Server
•Configuring a CTI Gateway Server
•Deleting a CTI Gateway Server
