Installation Guide for Cisco Unified Personal Communicator Release 1.2 - Deploying and Updating Cisco Unified Personal Communicator [Cisco Unified Personal Communicator]

Table Of Contents

Deploying and Updating Cisco Unified Personal Communicator

How to Deploy the Application

Installer Package Names

Software Download Site

Deploying the Application in a Mac OS X Environment

Deploying the Application and the Camera Drivers in a Microsoft Windows Environment

Installing the Application

Updating the Application

Providing Information to End Users

Installation and Configuration of Headsets and Other Audio Devices

Use of Third-Party Headsets with Cisco Unified Personal Communicator

Deploying and Updating Cisco Unified Personal Communicator

•How to Deploy the Application

•Installing the Application

•Updating the Application

•Providing Information to End Users

Note Before deploying the application, be sure to complete the procedures in Chapter 2, "Configuring Required Servers for Cisco Unified Personal Communicator" and in Chapter 3, "Configuring Recommended Servers for Cisco Unified Personal Communicator."

How to Deploy the Application

•Installer Package Names

•Software Download Site

•Deploying the Application in a Mac OS X Environment

•Deploying the Application and the Camera Drivers in a Microsoft Windows Environment

Installer Package Names

You can deploy Cisco Unified Personal Communicator by using the installer packages listed in Table 4-1:

Table 4-1 Installer Packages for Cisco Unified Personal Communicator

Filename

Description

CiscoUnifiedPersonalCommunicatorSetupK9_XXX¹.exe

This executable contains the required Windows Installer engine, the Outlook plug-in, the user interface, and a set of related DLLs² for deployment.

This package is typically used for individual users installing the application.

CiscoVTCameraDriverSetup.exe

This executable contains the installer for the Cisco VT Camera and Cisco VT Camera II device drivers.

CiscoUnifiedPersonalCommunicatorSetupK9_XXX.msi

This Microsoft Windows Installer (MSI) package contains the Outlook plugin, the user interface, and a set of related DLLs for deployment.

This package is typically used by IT administrators with the corporate deployment tool (for example, Altiris, System Management Server (SMS), and Active Directory) to push the install to end users.

CiscoVTCameraDriverSetup.msi

This MSI package contains the installer for the Cisco VT Camera and Cisco VT Camera II device drivers.

CiscoUnifiedPersonalCommunicator-K9.dmg

This package is the disk image (.dmg) of the application for Mac OS X.

¹XXX = three-letter language locale. For example, ENU is US English, and JPN is Japanese.

²DLLs = dynamic link libraries

When you run the Windows non-ENU installer, the localized language plus the US English language are installed. In this way, English is always available (in case the configured language for the user is not available). Some log file information is in English, and Cisco TAC and other technicians can switch to English, if necessary, for troubleshooting.

Related Topics

•Software Download Site

Software Download Site

You must register for an account on Cisco.com to access the software download site:

http://www.cisco.com/public/sw-center/sw-voice.shtml

On the download site, the installer packages listed in Table 4-1 are offered as Zip files, which contain all the files required to deploy the application and the camera drivers.

Related Topics

•Deploying the Application in a Mac OS X Environment

•Deploying the Application and the Camera Drivers in a Microsoft Windows Environment

Deploying the Application in a Mac OS X Environment

Procedure

Step 1 In a Mac environment, download the disk image (.dmg) from Cisco.com.

Step 2 Put the image on an internal server so that users can download it from that location. Alternately, you can burn the disk image on a CD for internal distribution.

Step 3 Ask users to complete the installation of Cisco Unified Personal Communicator by following the instructions in the Cisco Unified Personal Communicator user guide at this URL:

http://www.cisco.com/en/US/products/ps6844/products_user_guide_list.html

Related Topics

•Installing the Application

•Updating the Application

•Providing Information to End Users

Deploying the Application and the Camera Drivers in a Microsoft Windows Environment

Restriction

Cisco Unified Personal Communicator does not support the advertising or publishing deployment in which a user installs the application by opening an icon that the administrator has placed on their desktop.

Procedure

Table 4-2 describes how to deploy the application in a Microsoft Windows environment.

Table 4-2 Deploying the Application in a Microsoft Windows Environment

If you want to...

Then...

Deploy the executable or MSI package to a shared location (such as a web server) where users can access it.

Push the installer at an elevated privilege so that users can complete the installation (run the installer and follow the installation wizard)

Deploy either the executable or the MSI package directly to the client computer.

Push the installer at an elevated privilege so that users can complete the installation (run the installer and follow the installation wizard).

or

Perform the installation operation directly on a client computer while logged in as the administrator.

Use a software deployment tool to distribute Cisco Unified Personal Communicator and camera drivers to client computers.

Software deployment tools include group policy-based tools, such as Active Directory, or more advanced tools, such as the System Management Server (SMS) software from Microsoft.

Push the installer at an elevated privilege so that users can complete the installation (run the installer and follow the installation wizard).

Related Topics

•Installing the Application

•Updating the Application

•Providing Information to End Users

Installing the Application

For detailed steps about installing the application and the camera drivers (Windows only), see the user guide at this URL:

http://www.cisco.com/en/US/products/ps6844/products_user_guide_list.html

Updating the Application

Before You Begin

•Register for an account on Cisco.com so that you can access the software download site.

•In a Windows environment, users can uninstall the previous version of Cisco Unified Personal Communicator through the Control Panel, but it is not required.

Restrictions

In a Windows OS environment, command-line options are not supported on upgrades. They are supported only on new installations.

Procedure

Step 1 Download the latest available Cisco Unified Personal Communicator software and camera drivers (for Windows OS) from the Software Center:

http://www.cisco.com/public/sw-center/sw-voice.shtml

Step 2 Make the updated software available for deployment. For details, see the "Related Topics."

Step 3 In a Mac environment, tell users to uninstall the previous version of Cisco Unified Personal Communicator by dragging the application icon to the Trash.

Users should also drag the address book plug-in to the Trash. For details, see the Cisco Unified Personal Communicator user guide at this URL:

http://www.cisco.com/en/US/products/ps6844/products_user_guide_list.html

Step 4 Tell users to follow the steps in the user guide for upgrading the application.

http://www.cisco.com/en/US/products/ps6844/products_user_guide_list.html

Related Topics

•Deploying the Application in a Mac OS X Environment

•Deploying the Application and the Camera Drivers in a Microsoft Windows Environment

Providing Information to End Users

After Cisco Unified Personal Communicator is deployed, provide the information listed in Table 4-3 to end users.

Table 4-3 Information Needed by End Users

Provide This

Explanation

Give to Users Who Install

Give to Users If You Install

Information about client hardware and software requirements.

Leverage information from the release notes at this URL:

http://www.cisco.com/en/US/products/ps6844/prod_release_notes_list.html

Yes

Yes

Location of Cisco Unified Personal Communicator and camera driver installers (Windows only).

Provide the shared folder location or the CD with the software executables.

Yes

No

Instructions for installing and setting up the application.

Provide the user guide for Cisco Unified Personal Communicator.

http://www.cisco.com/en/US/products/ps6844/products_user_guide_list.html

Direct users to read the first chapter for the installation and set-up information.

Yes

No

Login information.

Provide this information:

•User name.

•Password.

You configured the username and password in Cisco Unified Communications Manager Administration. See the "Associating Cisco Unified IP Phones to End Users and Adding End Users to a Group" section on page 2-3.

•Cisco Unified Presence host name or IP address.

Yes

Yes

User capabilities (presence, instant messaging, video soft phone) available through Cisco Unified Communications Manager licenses.

Provide each user with information about the capabilities (license) they have.

You assigned capabilities in Cisco Unified Communications Manager Administration in the "Assigning Capabilities to Users" section on page 2-14.

Yes

Yes

Supported features: directory services, voice-mail retrieval and playback, access to web conferences, and Cisco Unified Communications Manager extension mobility.

Provide users with information about which Cisco Unified Personal Communicator features are supported based on the integration with the LDAP directory, voice-mail servers, and web conferencing servers. Inform users that have the ability to initiate web conferencing sessions from a Cisco Unified Personal Communicator conversation. For details, see "Planning to Install Cisco Unified Personal Communicator" section on page 1-1.

Inform users that you configured for Cisco Unified Communications Manager extension mobility. For a description of the type of information to provide to them, see the Cisco Unified Communications Manager Features and Services Guide at this URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html

Yes

Yes

Account information

Provide account information to be entered into the Preferences window:

•Voice-mail server: username and web password (to use voice-mail features supported by Cisco Unified Personal Communicator)

For details, see the "How to Configure Voice-Messaging Servers" section on page 3-1.

•Web conferencing server: username and password (to add web conferencing to a Cisco Unified Personal Communicator conversation)

For details, see the "How to Configure Web Conferencing Servers" section on page 3-9.

Yes

Yes

User Options web page access information

Provide the URL (https://server-address/ccmuser), user ID, and password for accessing user options web pages on these servers:

•Cisco Unified Communications Manager

•Cisco Unified Presence

From these pages, users can control certain settings, features, and services associated with the Cisco Unified IP Phone and with Cisco Unified Personal Communicator.

See the Cisco Unified IP Phone user documentation and the Cisco IP Phone Messenger for Cisco Unified Presence at these URLs:

•http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html

•http://www.cisco.com/en/US/products/ps6837/products_user_guide_list.html

Yes

Yes

Instructions for using the application.

Provide the user guide and quick start guide for Cisco Unified Personal Communicator. Remind users to use the online help that is embedded in the application.

http://www.cisco.com/en/US/products/ps6844/products_user_guide_list.html

The user guide PDF is also available in C:\Program Files\Cisco Systems\Cisco Unified Personal Communicator\resources\XXXX\help\CUPC-help, where XXXX represents the numbered folder that holds the documentation in your language. For example, 1033 directory holds the English-language documentation.

Yes

Yes

Internal company support for the application.

Provide users with the names of people to contact for assistance and with instructions for contacting those people.

Yes

Yes

Related Topics

•Installation and Configuration of Headsets and Other Audio Devices

•Use of Third-Party Headsets with Cisco Unified Personal Communicator

Installation and Configuration of Headsets and Other Audio Devices

You or the end user should install and configure any audio devices that require drivers, such as sound cards or USB headsets. Follow the headset instructions that are supplied with the headset.

For information on establishing the audio device and the control panel settings, see the user guide for Cisco Unified Personal Communicator at this URL:

http://www.cisco.com/en/US/products/ps6844/products_user_guide_list.html

For information about supported headsets and other audio devices, see the release notes at this URL:

http://www.cisco.com/en/US/products/ps6844/prod_release_notes_list.html

Related Topics

•Use of Third-Party Headsets with Cisco Unified Personal Communicator

Use of Third-Party Headsets with Cisco Unified Personal Communicator

While Cisco does perform basic testing of third-party headsets for use with the Cisco Unified Personal Communicator application, it is ultimately the responsibility of the customer to test this equipment in their own environment to determine suitable performance. Because of the many inherent environmental and hardware inconsistencies in the locations where this application is deployed, there is not a single best solution that is optimal for all environments.

Before customers begin deploying any headsets (especially deployment in quantity) in their production network, Cisco recommends thorough testing at the customer site to check for voice quality issues, especially hum and echo.

The primary reason that support of a headset would be inappropriate for an installation is the potential for an audible hum. This hum can either be heard by the remote party or by both the remote party and this application user. Causes for this humming sound range from electrical lights near the computer to the computer power source itself. In some cases, a hum heard on a headset plugged directly into the computer Universal Serial Bus (USB) port might be reduced or eliminated by using a powered USB hub.

In some instances, the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco Unified Personal Communicator users. The application user will not be aware of this echo.

Finally, some analog headsets do not match the electrical characteristics for which some soundcards are designed. The microphones on such headsets are frequently too sensitive, even when the input levels in Cisco Unified Personal Communicator are reduced to their lowest values. The users of such headsets will sound distorted to remote parties.

It is important to ask Cisco Unified Personal Communicator users whether a particular headset sounds good to them. In addition, remote parties should be queried as to the reception from this application when using a particular headset.

Related Topics

•Installation and Configuration of Headsets and Other Audio Devices