Table Of Contents
A - B - C - D - E - F - G - H - I - L - M - N - O - P - R - S - T - U - V - W -
Index
A
Active Directory
See Microsoft Active Directory
add new user after initial deployment 4-1
Administrative XML Layer Simple Object Access Protocol
See AXL SOAP authentication 2-22
application dialing rules 2-12
audience xi
audio devices, configuration 2-36
automatically created profiles 2-31, 2-32
AXL SOAP authentication 2-22
B
C
Cisco.com, displaying and searching xvi
Cisco Unified CallManager
Cisco Unified IP Phones
add to database 2-4
add user to CCM end user group 2-6
add user to CTI users group 2-6
allow control from CTI 2-4
associate with end user 2-6
create security profile 2-7
optional features to configure 2-5
user information 2-6
Cisco Unified CallManager (continued)
Cisco Unified Personal Communicator
add as a phone type 2-8
dialing rules, configuring 2-12
share the line with the IP Phone 2-9
soft-phone device name guidelines 2-8
configuration 2-4
extension mobility 2-5
license file
obtain 2-13
upload 2-14
licenses
bulk capabilities assignment 2-14
per-user capabilities assignment 2-14
reports 2-15
licensing, described 2-13
Cisco Unified MeetingPlace Express
AXL SOAP authentication 2-22
configuration 2-21
redundant servers, specify 2-30
server names and addresses, specify 2-29
server profiles
change 2-34
create 2-30
web-only meetings
defined 2-21
methods to join 2-30
participant privileges 2-31
Presenter Add-In 2-31
Cisco Unified Personal Communicator
described 1-1
dialing rules, described 2-12
inbound calls, RFC2833 and DTMF digit collection 2-22
interaction with
Cisco Unified CallManager 1-2
Cisco Unified MeetingPlace Express 1-3
Cisco Unified Presence Server 1-3
Cisco Unity Connection 1-3, 1-4
directories 1-3
outbound calls, KPML and RFC2833 2-22
startup process, described 1-4
Cisco Unified Presence Server
configuration 2-22
LDAP
SIP proxy server profiles
change 2-34
create 2-33
Cisco Unified Problem Reporting Tool 3-3
Cisco Unity Connection
configuration 2-20
pilot number 2-28
redirect unanswered calls 2-28
redundant servers, specify 2-28
server names and addresses, specify 2-27
server profiles
change 2-34
create 2-28
communicate more effectively 1-1
computer telephony interface
See CTI 2-4
contact name
rules for displaying 2-25
conventions, use of xii
CTI
described 2-4
Standard CCM end users group 2-6
users group, Standard CTI Enabled 2-6
CTI gateway
host profiles, dynamically created 2-31
redundant servers, specify 2-32
server names and addresses, specify 2-31
server profiles
change 2-34
create 2-32
dynamically created 2-32
CTIManager
D
deploying the application
Apple Macintosh environment 3-2
client PC installer 3-2
configure e-mail support alias for Windows installer 3-3
Microsoft Windows environment 3-2
shared location 3-2
software deployment tool 3-3
directory lookup rules 2-12
documentation
obtaining xiii
ordering xiii
product DVD xiii
providing feedback xiii
E
F
firewall configuration 2-35
G
guide
audience xi
conventions xii
organization xii
purpose xi
H
headsets
configuration 2-36
use of third-party 2-36
I
IMAP 2-20
inbound calls, network requirements 2-22
information needed by users 3-4
initial deployment, adding new user after 4-1
installer packages 3-1
Internet Mail Access Protocol. See IMAP
L
LDAP attributes
default map 2-23
Microsoft Active Directory settings 2-19
photo 2-25
rules for displayed contact name 2-25
rules for mapping the UserID 2-24
LDAP server
attribute map schema 2-23
configuration 2-15
queries and contact information database 1-3
redundant servers, specify 2-26
requirements for faster searches 2-24
search context information 2-27
LDAP server (continued)
See also Microsoft Active Directory
server names and addresses, specify 2-25
server profiles
change 2-34
create 2-26
server settings, specify 2-25
license file
obtain 2-13
upload 2-14
licenses
assign capabilities to users 2-14
described 2-13
view reports 2-15
Lightweight Directory Access Protocol
M
media resources for videoconferencing 2-11
Microsoft Active Directory
anonymous queries
additional configuration for AD 2003 2-18
assign permissions 2-16
configure Cisco Unified Presence Server 2-19
inherit permissions from parent object 2-17
verify permissions 2-19
Global Catalogue server settings 2-19
N
network configuration for inbound calls 2-22
network ports and firewalls 2-35
network settings, described 1-5
new user, configuration after initial deployment 4-1
O
outbound calls, support for KPML and RFC2833 2-22
P
photos
format needed for Active Directory 2-25
LDAP attributes 2-25
predeployment
information to gather 2-3
overview 2-1
preferred method of contact 1-1
presence, defined 1-1
Presenter Add-In for Cisco Unified MeetingPlace Express 2-31
primary server. See redundancy
product alerts and field notices xv
product security
overview xiv
reporting problems xiv
profiles, automatically created 2-31, 2-32
R
reachability information 1-1
reachability status and firewalls 2-35
redundancy
Cisco Unified MeetingPlace Express 2-30
Cisco Unify Connection 2-28
CTI gateway 2-32
LDAP 2-26
SIP proxy 2-33
roaming profiles 1-6
S
Secure Sockets Layer
See SLL 2-21
server configuration
Cisco Unified CallManager 2-4
Cisco Unified MeetingPlace Express 2-21
Cisco Unified Presence Server 2-22
Cisco Unity Connection 2-20
LDAP 2-15
server redundancy
Session Initiation Protocol
shared location deployment 3-2
SIP
phone security profile, create 2-7
presence engine, described 1-3
proxy server
redundant servers, specify 2-33
server profiles, change 2-34
server profiles, create 2-33
soft-phone device naming guidelines 2-8
Software Center, URL for 3-4
software deployment tools 3-3
SSL, Cisco Unified MeetingPlace Express certificates 2-21
startup process 1-4
described 1-4
network settings 1-5
portable user preferences 1-6
retrieval of settings 1-4
user settings 1-5
streamline communications 1-2
support alias for problem reports 3-3
T
TAC
described xv
locating product serial number xv
service request severity, defined xvi
TAC (continued)
submitting a service request xvi
website xv
Technical Assistance Center
technical support
TLS, support in Cisco Unified CallManager 2-7
U
uninstalling the application 3-4
updating the application
uninstall previous Mac version 3-4
uninstall previous Windows version 3-4
URL for download of latest software 3-4
URLs
Cisco Marketplace xiii
Cisco Technical Support & Documentation xv
Cisco website xiii
product release notes xi
security advisories and notices xiv
Security Vulnerability Policy portal xiv
software download site 3-4
TAC Service Request Tool xvi
UserID
rules for mapping 2-24
user information, providing 3-4
user preferences
file location (Mac OS X) 1-6
file location (Windows OS) 1-6
portable 1-6
roaming profiles 1-6
user settings, described 1-5
V
videoconferencing resources, configure 2-11
video telephony camera, configure 2-35
voice mail
allow access using IMAP client 2-20
class of service settings 2-20
message body, access to 2-20
voice messaging pilot number 2-28
W
Windows roaming profiles 1-6