Deploying the Click to Call Application
•Downloading the Installer Package
•Deployment Options
•Distributing the Installer Package
•Installing the Application
•Installing the Cisco Unified Communications Manager Certificate
•Upgrading the Application
•Providing Information to Your Users
Downloading the Installer Package
You must register for an account on Cisco.com to access the software download site:
http://tools.cisco.com/support/downloads/go/Model.x?mdfid=282281061
On the download site, search for or navigate to the Click to Call node. Locate and download the installer package that suits your needs. The Click to Call application is provided in two separate installation formats as follows:
•Click to Call Executable File
•Click to Call MSI File
Click to Call Executable File
Users can run the executable file on their own computers. The executable file includes the prerequisite software for installing the application, as follows:
•Microsoft .Net Framework 3.5 Service Pack 1 (installer stub)
•Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package (x86)
Click to Call checks if the prerequisite software is installed on the computer and if not, it automatically installs the prerequisites. To save time during the installation process, we recommend that you install the prerequisite software in advance of installing Click to Call. All of the prerequisite software is available from the Microsoft website.
Note If the minimum required version of .Net Framework is not installed on the computer, Click to Call runs the installer stub provided for that application. The installer stub downloads the .Net Framework software from the Microsoft website. This action requires internet access and takes a considerable amount of time. We recommend that you install Microsoft .Net Framework 3.5 Service Pack 1 in advance of the Click to Call installation to save time and avoid any internet access issues.
What To Do Next
•Deployment Options
Click to Call MSI File
You can use a software management system to push the MSI file to the computers of your users. The MSI file does not contain any of the prerequisite software that is required for Click to Call.
Note If you choose to install the MSI file, you must install the prerequisite software prior to installing Click to Call.
The prerequisite software that you must install prior to installing the Click to Call MSI file is:
•Microsoft .Net Framework 3.5 Service Pack 1
•Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package (x86)
The prerequisite software is available from the Microsoft website.
What To Do Next
•Deployment Options
Deployment Options
You can deploy the Click to Call installation application in one of the following ways:
•Automated Mass Deployment
•Standalone Installation
Automated Mass Deployment
The mass deployment options for installing Click to Call are as follows:
•Use Active Directory Group Policy. You can use group policy to deploy administrator configuration settings.
•Use a software management system, for example, Altiris Deployment Solution, Microsoft System Center Configuration Manager (SCCM), and so on.
•Use a self-extracting executable with a batch script. You can use the batch script to deploy administrator configuration settings.
What To Do Next
•Distributing the Installer Package
Standalone Installation
You can install Click to Call on each individual client computer or users can install Click to Call on their own computers. You deploy the administrator configuration settings.
Note We strongly recommend that you use the executable file for standalone installations.
What To Do Next
•Distributing the Installer Package
Distributing the Installer Package
The distribution options for the installer package are described in the following table:
To.. |
Do This |
Deploy the executable to a shared location (such as a web server) where users can access it. |
Push the installer (with administrator privileges) so that users can complete the installation (run the installer and follow the installation wizard). Provide your users with a link to the User Guide for Click to Call at: http://www.cisco.com/en/US/products/ps9829/products_user_guide_list.html |
Deploy the executable directly to the client computer. |
Perform the installation operation directly on a client computer while logged in as the administrator. Note that your users require administrator privileges to allow them to install the application directly on their client PC. |
What To Do Next
•Installing the Application
Installing the Application
For information on installing the Click to Call application on a local computer, please refer to the User Guide for Click to Call.
The default install path for the Click to Call application is: C:\Program Files\Cisco Systems\Click to Call.
Note If you upgrade to a different version of Microsoft Office, you must reinstall Click to Call.
What To Do Next
•Installing the Cisco Unified Communications Manager Certificate
Related Topics
•Upgrading the Application
•Providing Information to Your Users
Server Reboots
If you install Click to Call on a server, you may be prompted to reboot the server when the installation is complete. Provided you installed all of the prerequisite software prior to installing Click to Call, a system reboot is not critical for Click to Call to function correctly.
Installing the Cisco Unified Communications Manager Certificate
You must install the Cisco Unified Communications Manager certificate in the Trusted Root Certification Authorities folder on every client computer that is running Click to Call. You can install the certificate as follows:
•At the local machine level, so that the certificate is available to all users of the machine.
•At the current user level, so that the certificate is available to that user only.
Tip You can deploy the certificate to your Click to Call user base using your preferred deployment method. For example, you can use a tool such as the Microsoft Certificate Manager Tool to install the certificate by running the following command:
certmgr /add /c example.cer /s /r localMachine root
The following procedure describes how to install the certificate to a local account.
Procedure
Step 1 Select Start > Control Panel > Internet Options, then select the Content tab.
Step 2 Select Certificates.
Step 3 Select the Trusted Root Certification Authorities tab.
Step 4 Select Import.
Step 5 Follow the steps in the Certificate Import Wizard to import the certificate ensuring that you install the certificate to the Trusted Root Certification Authorities folder rather than the default folder.
Note Ensure that the value of the WebDialer Service field in the Click to Call Preferences dialog box matches the name of the Cisco Unified Communications Manager server in the certificate, not the IP address of the Cisco Unified Communications Manager server.
What To Do Next
•Providing Information to Your Users
Related Topics
•Security Alerts or Certificate Warnings, page 7-5
Upgrading the Application
Procedure
Step 1 Download the latest available Click to Call software from the software download site:
http://tools.cisco.com/support/downloads/go/Model.x?mdfid=282281061
Step 2 Distribute the updated installer package.
Step 3 Tell your users to follow the steps in the User Guide for Click to Call for installing and upgrading the application.
Related Topics
•Distributing the Installer Package
•Automatically Populating the Cisco Unified Communications Manager Server Address and Username, page 3-1
Providing Information to Your Users
|
|
Information about client hardware and software requirements |
Provide your users with the PC requirements, the Cisco Unified IP Phone and the desktop application requirements. |
Instructions for installing and setting up the application |
Provide your users with the User Guide for Click to Call. Direct users to read the first section for installation information. |
Login information |
Provide your users with their Cisco Unified Communications Manager passwords. If you are not automatically populating the Cisco Unified Communications Manager username value, provide your users with their Cisco Unified Communications Manager usernames. |
Server address information |
If you are not automatically populating the Cisco Unified Communications Manager server address value, provide your users with their Cisco Unified Communications Manager CCMCIP server address and the WebDialer server name. Note The value of the WebDialer Service field in the Click to Call Preferences dialog box must match the name on the installed Cisco Unified Communications Manager certificate, not the IP address of the Cisco Unified Communications Manager server. |
Instructions for using the application |
Provide users with the User Guide for Click to Call. Remind users to use the online help that is embedded in the application. |
Instructions for enabling the Click to Call menu options on Internet Explorer |
The Click to Call menu options are not available in Internet Explorer until the user starts the Click to Call configuration application for the first time. To do this, select Start > All Programs > Click to Call > Click to Call Configuration. |
Internal company support for the application |
Provide your users with the names of people to contact for assistance when they encounter problems with the application. |
Related Topics
•Automatically Populating the Cisco Unified Communications Manager Server Address and Username, page 3-1
•Installing the Cisco Unified Communications Manager Certificate