Prerequisites for Installing Click to Call

Table Of Contents

Prerequisites for Installing Click to Call

Server and Client PC Requirements

Phone Requirements

Supported Soft Phone Applications

Supported Cisco Unified IP Phones

Supported Desktop Applications

Firewall Limitation

Getting More Information

Prerequisites for Installing Click to Call

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November 25, 2008

•Server and Client PC Requirements

•Phone Requirements

•Supported Desktop Applications

•Firewall Limitation

•Getting More Information

Server and Client PC Requirements

Table 1-1 describes the server and client PC requirements for installingClick to Call.

Table 1-1

Item	Description
Server/Network	•A Cisco Unified Communications Manager server version 5.1.x, 6.x or 7.x •The Cisco Unified Communications Manager server must be installed, configured, and operating correctly as per the Cisco Unified Communications Manager documentation, at the following URL: http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html •The Cisco Unified Communications Manager server must be configured to support the WebDialer service. For information on determining server capacity for the WebDialer service based on users and expected call volume, refer to the Cisco WebDialer chapter in the Cisco Unified Communications Manager Solution Reference Network Design: http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_implementation_design_guides_list.html
Client PC	Supported Operating System(s): •Microsoft Windows XP Professional •Microsoft Windows Vista Business Edition or Enterprise Edition Required Disk Space: 80MB free hard disk space

Click to Call installation requirements

Related Topics

•Configuring Cisco Unified Communications Manager for Click to Call, page 2-5

•Phone Requirements

•Supported Desktop Applications

•Firewall Limitation

Phone Requirements

•Supported Soft Phone Applications

•Supported Cisco Unified IP Phones

Supported Soft Phone Applications

Cisco IP Communicator v 2.1(3) or higher is supported. Cisco IP Communicator is supported in SCCP and SIP mode.

Supported Cisco Unified IP Phones

The following Cisco Unified IP Phones models are supported with Click to Call:

SCCP Phones:	•7902G, 7905G, 7906G •7911G, 7912G, 7912G-A •7920, 7921G •7940G, 7941G, 7941G-GE, 7942G, 7945G •7960G, 7961G, 7961G-GE, 7962G, 7965G •7970G, 7971G-GE, 7975G
SIP Phones:	•7941G, 7941G-GE, 7942G, 7945G •7961G, 7961G-GE, 7962G, 7965G •7970G, 7971G-GE, 7975G

Related Topics

•Server and Client PC Requirements

•Supported Desktop Applications

Supported Desktop Applications

The following desktop applications can be used with the Click to Call application:

•Mozilla Firefox 1.5, 2.0, 3.0

•Microsoft Internet Explorer 6.0, 7.0

•Microsoft Excel 2003, 2007

•Microsoft Word 2003, 2007

•Microsoft Outlook 2003, 2007

•Microsoft Sharepoint 2003, 2007

•Microsoft Powerpoint 2003

Related Topics

•Server and Client PC Requirements

•Phone Requirements

Firewall Limitation

If a firewall exists between Cisco Unified Communications Manager and the Cisco Unified IP Phone, your end user may not be able to use Click to Call.

Related Topics

•Server and Client PC Requirements

•Phone Requirements

Getting More Information

Cisco Unified IP Phone Documentation

Refer to publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

Cisco Unified Communications Manager Documentation

Refer to the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Cisco WebDialer Service Documentation

Refer to the following WebDialer documentation at the following URLs:

•Cisco WebDialer chapter in the Cisco Unified Communications Manager Features and Services Guide Feature and Services Guide:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html

•Cisco WebDialer chapter in the Cisco Unified Communications Manager Solution Reference Network Design:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_implementation_design_guides_list.html

Microsoft Active Directory Documentation

Refer to the Microsoft Active Directory documentation at the following URLs:

•Active Directory 2003: http://technet2.microsoft.com/windowsserver/en/technologies/featured/ad/default.mspx

•Active Directory 2008: http://technet2.microsoft.com/windowsserver2008/en/library/