Table Of Contents
Release Notes for Cisco Mobile for iPhone, Release 8.x
Contents
Introduction
System Requirements
New and Changed Information
Finding Documentation
Tips for Searching Cisco Documentation
Installation Notes
Limitations and Restrictions
Supported Languages
Important Notes
Upgrading Existing Clients to Cisco Mobile 8.1
Bluetooth and Network Interference
Caveats
Using Bug Toolkit
Release 8.1.2
Open Caveats
Closed Caveats
Resolved Caveats
Release 8.1.1
Open Caveats
Closed Caveats
Resolved Caveats
Release 8.1
Open Caveats
Closed Caveats
Resolved Caveats
Release 8.0.3
Open Caveats
Closed Caveats
Resolved Caveats
Release 8.0.2
Open Caveats
Resolved Caveats
Release 8.0.1
Troubleshooting
Documentation Updates
Release Notes for Cisco Mobile for iPhone, Release 8.x
Published: April 21, 2010
Revised: May 26, 2011
Note 
For information about Cisco Mobile 7.1, also known as Cisco Unified Mobile Communicator 7.1, which is a different product and runs in conjunction with a Cisco Unified Mobility Advantage server, see http://www.cisco.com/en/US/products/ps7270/prod_release_notes_list.html.
This document contains release information for Cisco Mobile for iPhone releases 8.1.2, 8.1.1, 8.1, 8.0.3, 8.0.2, and 8.0.1.
To obtain the latest Cisco Mobile client software, visit the App Store using iTunes or the App Store application on the iPhone.
Contents
•Introduction
•System Requirements
•New and Changed Information
•Finding Documentation
•Installation Notes
•Limitations and Restrictions
•Important Notes
•Caveats
•Troubleshooting
•Documentation Updates
Introduction
Cisco Mobile provides iPhone users with voice over IP (VoIP) calling, visual voicemail, and access to the corporate directory while users are connected to the corporate network over Wi-Fi, either on company premises or over VPN.
Cisco Mobile client software works in conjunction with Cisco Unified Communications Manager and Cisco Unity Connection to extend Cisco enterprise communications applications and services to iPhones.
System Requirements
Network Requirements
The iPhone must be able to connect to the corporate network using voice-ready Wi-Fi.
For optimal user experience when roaming within the corporate wireless network, access points must:
•All assign the same IP address to the iPhone (calls will be dropped if the IP address changes)
•Have the same SSID (hand-off may be much slower if the SSIDs don't match)
•Broadcast their SSID (otherwise the iPhone may bring up a prompt to join another Wi-Fi network, interrupting the call)
•Eliminate gaps in coverage as much as possible, including in areas such as elevators, stairways, and outside corridors.
Conduct a thorough site survey to minimize network problems that could affect voice quality. The survey should include verifying non-overlapping channel configurations, access point coverage, and required data and traffic rates; eliminating rogue access points; and identifying and mitigating the impact of potential interference sources.
For more information, see:
•The "VoWLAN Design Recommendations" section in the Enterprise Mobility 4.1 Design Guide at http://www.cisco.com/en/US/netsol/ns820/networking_solutions_design_guidances_list.html.
•The Cisco Unified Wireless IP Phone 7925G Deployment Guide at: http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7925g/7_0/english/deployment/guide/7925dply.pdf.
•The Capacity Coverage & Deployment Considerations for IEEE 802.11g white paper at: http://www.cisco.com/en/US/products/hw/wireless/ps4570/products_white_paper09186a00801d61a3.shtml.
Bluetooth use can worsen connectivity issues. See Bluetooth and Network Interference.
If users will connect to the network while off corporate premises, the iPhone must be able to connect to the corporate network using a solid, high-bandwidth VPN connection.
Voice quality is dependent on connection quality and cannot be guaranteed.
Cisco Unified Communications Manager Requirements
One of the following Cisco Unified Communications Manager releases is required:
Cisco Mobile 8.1
|
Cisco Mobile 8.0
|
| |
6.1.5
|
—
|
7.1.3
|
7.1(5b)SU3
|
7.1.5
|
8.0(3a)SU1
|
8.0
8.0(3a)SU1 is recommended.
|
8.5.1
|
—
|
Cisco Unified Communications Manager Business Edition for any supported Cisco Unified Communications Manager release.
|
Cisco Unified Communications Manager Business Edition for any supported Cisco Unified Communications Manager release.
|
For desk phone integration allowing the user to move active calls from the desk phone to Cisco Mobile, the desk phone for each user must be CTI-controllable.
|
Voicemail Requirements
Cisco Unity Connection Release 7.x, 8.0, or 8.5
Required Codecs for Calls
•G.711
•G.729a
Minimum requirement for low-bandwidth availability: G.729a.
Users can turn Low Bandwidth mode on and off in the client settings if they experience voice quality issues.
Normal mode supports g.711 and g.729a.
Low Bandwidth mode supports 729a only.
Supported Codecs for Voicemail
•G.711
•G.729
Requirements for Voice Dialing
Cisco Unity Connection Release 7.x, 8.0, or 8.5
Requirements for Integration with Corporate Directory
Microsoft Active Directory 2003 or 2008
Global cataloging must be enabled.
To use Active Directory for identification of callers and voice messages, phone numbers in Active Directory must be unformatted.
Requirements for VPN On Demand
In order for Cisco Mobile to launch VPN automatically when needed, the iPhone must be set up for certificate-based IPSec authentication for VPN on-demand access. The iPhone must be able to access the corporate network, servers, and telephony endpoints using VPN.
Cisco AnyConnect VPN Client
For the Cisco AnyConnect VPN solution, the following are required:
•Cisco Adaptive Security Appliance minimum release is 8.2.3.6, 8.3.2.7, and 8.4.
•Cisco AnyConnect VPN Client, Release 2.4.4009.
Note Cisco AnyConnect is supported over WiFi only.
For additional information about Cisco AnyConnect VPN Client, see the Administration Guide for Cisco Mobile 8.x at http://cisco.com/en/US/products/ps7271/prod_installation_guides_list.html.
Requirements for Users and Devices
Both of the following Cisco Mobile releases are available from the App Store.
Cisco Mobile 8.1
|
Cisco Mobile 8.0
|
•iPhone model 3GS or 4
•iPod touch 3rd or 4th Generation (3rd Generation requires an external microphone for calls)
•iPad
•iOS minimum version 4.2
Bluetooth headset is optional for iPhone. iPod touch and iPad do not support Bluetooth headsets.
The voice dialing gesture feature is supported only on devices with a proximity sensor. iPod touch and iPad do not currently have this sensor.
|
•iPhone model 3G, 3GS, or 4
•iOS minimum version 3.0.1 or 4.2
|
For Cisco Unified Communications Manager 7.1.5: Cisco Mobile 8.x and the Cisco Unified Mobile Communicator 7.1 client application (also known as Cisco Mobile 7.1), which runs in conjunction with a Cisco Unified Mobility Advantage server, can co-reside on a single device with full functionality.
For other supported Cisco Unified Communications Manager releases: Cisco Unified Mobile Communicator 7.1 can reside on the same device as Cisco Mobile 8.0 but cannot use the Dial Via Office feature.
|
Cisco Mobile for iPhone applications are available through the App Store.
The phone must be able to access the corporate network using Wi-Fi or VPN.
For desk phone integration support, see the Cisco Unified Communications Manager requirements, above.
|
New and Changed Information
Cisco Mobile 8.1:
•Cisco Mobile 8.1 runs in the background, able to continue active calls and ready to receive calls.
•Shake to Lock no longer applies.
•Bluetooth headsets are supported.
•Cisco Mobile 8.1 runs on supported iPad and iPod touch devices.
Cisco Mobile 8.0 and 8.1 running with Cisco Unified Communications Manager Release 8.5:
•When Cisco Mobile is running, pressing the Mobility softkey on the desk phone during an active call sends the call to Cisco Mobile. When Cisco Mobile is not running, users receive calls on the mobile device via Mobile Connect instead of via VoIP.
Cisco Mobile 8.1.1 adds LDAP photo support.
Starting with release 8.1.1, Cisco Mobile is localized for the following languages:
•Arabic
•Chinese (Simplified)
•Chinese (Traditional)
•Danish
•Dutch
•English
•French
•German
•Italian
•Japanese
•Korean
•Portuguese
•Russian
•Spanish
•Swedish
Cisco Mobile 8.1.2 displays your phone number in the application status bar persistently.
Finding Documentation
Documentation for administrators:
http://cisco.com/en/US/products/ps7271/prod_installation_guides_list.html
Documentation for users:
http://cisco.com/en/US/products/ps7271/products_user_guide_list.html
Tips for Searching Cisco Documentation
We recommend using the external Google Search (http://www.google.com) to find information.
Use the following formula in the search field:
<product name> <release number> <topic keywords> site:cisco.com
Examples of Google Search entries:
•meetingplace 7.0 recording disk space site:cisco.com
•mobility advantage 7.0 compatibility matrix site:cisco.com
•presence 7.0 disaster recovery site:cisco.com
Installation Notes
Installation and setup instructions are available for system administrators and end users in the following guides:
•System Administrators—See the Administration Guide for Cisco Mobile 8.x at http://cisco.com/en/US/products/ps7271/prod_installation_guides_list.html
•Users—See the Cisco Mobile Frequently Asked Questions (FAQs) for each release at http://cisco.com/en/US/products/ps7271/products_user_guide_list.html.
Note that users obtain the software for this product from the App Store using iTunes or the App Store application on the iPhone.
Limitations and Restrictions
•Voice quality of Wi-Fi connections, particularly those over VPN, cannot be guaranteed.
•(Release 8.1) For voice quality and connectivity issues inherent in Bluetooth use, see Bluetooth and Network Interference.
•(Release 8.1) Ringtone audio is not sent through Bluetooth headsets.
•(Release 8.1) Bluetooth headset buttons for volume and call control are not active for this release.
•If you configure devices to pass SIP Digest Authentication and LDAP passwords automatically to the client, these passwords are stored and sent in clear text from the Cisco Unified Communications Manager TFTP server. If you have security concerns, have users manually enter these passwords.
•The following options appear on the device configuration page in Cisco Unified Communications Manager, but are not supported in this release:
–Normal Mode Codecs
–Low Bandwidth Codecs
–LDAP Photo Location (supported in release 8.1.1 and later)
–Emergency Numbers
–MeetingPlace Numbers
–WebEx Numbers
–Contacts
–XML Options
–Reserved
•For potential unexpected behavior and issues that users may encounter, see the FAQs at http://cisco.com/en/US/products/ps7271/products_user_guide_list.html.
•When Cisco Mobile is not running, users receive calls to the office number via Mobile Connect instead of via VoIP.
•Cisco Mobile Release 8.0 runs on iOS 4.2 but does not support multitasking.
•Except in deployments with Cisco Unified Communications Manager release 7.1.5, Cisco Unified Mobile Communicator 7.1 cannot provide the Dial Via Office feature when it is installed on the same device as Cisco Mobile 8.0.
Supported Languages
Starting with release 8.1.1, Cisco Mobile is localized for the following languages:
•Arabic
•Chinese (Simplified)
•Chinese (Traditional)
•Danish
•Dutch
•English
•French
•German
•Italian
•Japanese
•Korean
•Portuguese
•Russian
•Spanish
•Swedish
Important Notes
•Upgrading Existing Clients to Cisco Mobile 8.1
•Bluetooth and Network Interference
Upgrading Existing Clients to Cisco Mobile 8.1
Follow these instructions to upgrade users from Cisco Mobile Release 8.0 to Release 8.1.
1. In order to support multitasking, make the following changes in Cisco Unified Communications Manager:
•Create a dedicated SIP Profile with required settings.
For details, see the Administration Guide for Cisco Mobile 8.x for iPhone at http://www.cisco.com/en/US/products/ps7271/prod_installation_guides_list.html.
•Assign this dedicated SIP Profile on the Cisco Dual Mode for iPhone device page for each user of Cisco Mobile.
The changed profile does not affect Cisco Mobile 8.0, so you can make this change for all Cisco Dual Mode for iPhone devices.
2. After you have set up Cisco Unified Communications Manager to support multitasking, send users the information required for them to install and reprovision Cisco Mobile:
•The provisioning information for each user, as described in the "Giving Information to Users" section in the Administration Guide for Cisco Mobile for iPhone, as applicable to your deployment.
•Instructions to:
–Remove Cisco Mobile 8.0 from their phones.
–Download and install Cisco Mobile 8.1 from the App Store.
–Restart the phone.
–Perform any other required steps for a new installation in your environment, as described in the "Giving Information to Users" section in the Administration Guide for Cisco Mobile for iPhone.
Bluetooth and Network Interference
Bluetooth headsets use the same 2.4 GHz frequency as 802.11b, -g, and -n Wi-Fi networks and many other devices including microwave ovens and cordless phones. For this reason, interference is likely to impact Bluetooth transmissions, and Bluetooth headsets may interfere with the Wi-Fi connection to the iPhone. This issue is not specific to Cisco Mobile but can result in dropped or interrupted calls and voice quality issues.
To minimize interference from Bluetooth headsets on the Wi-Fi network, ensure that a strong Wi-Fi signal is available throughout the coverage area, as described in the Network Requirements section in the System Requirements.
Also see the following Apple articles: http://support.apple.com/kb/HT1365 and http://support.apple.com/kb/TA21415.
Cisco TAC cannot troubleshoot these issues.
Caveats
•Using Bug Toolkit
•Release 8.1.2
•Release 8.1.1
•Release 8.1
•Release 8.0.3
•Release 8.0.2
•Release 8.0.1
Using Bug Toolkit
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:
•All severity level 1 or 2 bugs.
•Significant severity level 3 bugs.
•All customer-found bugs except severity level 6 enhancement requests.
You can search for problems by using the Cisco Software Bug Toolkit.
Before You Begin
To access Bug Toolkit, you need the following items:
•Internet connection
•Web browser
•Cisco.com user ID and password
Procedure
Step 1 To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.
Step 2 Log in with your Cisco.com user ID and password.
Step 3 To look for information about a specific problem, enter the bug ID number in the "Search for Bug ID" field, then click Go.
For information about how to search for bugs, create saved searches, and create bug groups, click Help in the Bug Toolkit page.
Release 8.1.2
•Open Caveats
•Closed Caveats
•Resolved Caveats
Open Caveats
There are no open Severity 1, 2, or 3 caveats at time of release. See also the caveats for Cisco Unified Communications Manager for open issues that may affect Cisco Mobile.
Closed Caveats
The following Severity 1,2, or 3 issues cannot be fixed at this time.
See also the caveats for Cisco Unified Communications Manager for closed issues that may affect Cisco Mobile.
Closed Caveats in Cisco Mobile 8.1.2
Identifier
|
Severity
|
Component
|
Headline
|
CSCtn27166
|
3
|
VoIP
|
App might close in the background or rarely in the foreground (strlib).
|
Resolved Caveats
The following Severity 1, 2, and 3 caveats were present in at least one previous release and have been resolved in this release. Resolved minor caveats are not listed here.
Resolved Caveats in Cisco Mobile 8.1.2
Identifier
|
Severity
|
Component
|
Headline
|
CSCtn48359
|
3
|
VoIP
|
App disconnected (red X) and re-entering passwords is required.
|
CSCtn93415
|
3
|
VoIP
|
App might close in background, rarely on foregrounding (fails to resume).
|
CSCto72683
|
3
|
VoIP
|
Mute can get out of sync when swapping between muted held calls.
|
Release 8.1.1
•Open Caveats
•Closed Caveats
•Resolved Caveats
Open Caveats
The following bug(s) were open at time of ship.
See also the caveats for Cisco Unified Communications Manager for open issues that may affect Cisco Mobile.
Open Caveats in Cisco Mobile 8.1.1
Identifier
|
Severity
|
Component
|
Headline
|
CSCtn88197
|
3
|
voip
|
App stuck after repeated calls - red call bar displays but not on call.
|
CSCtn27166
|
3
|
voip
|
App might close in the background or rarely in the foreground (strlib).
|
CSCtn93415
|
3
|
voip
|
App might close in the background or rarely when foregrounding (fails to resume in time).
|
Closed Caveats
The following Severity 1,2, or 3 issues cannot be fixed at this time.
See also the caveats for Cisco Unified Communications Manager for closed issues that may affect Cisco Mobile.
Closed Caveats in Cisco Mobile 8.1.1
Identifier
|
Severity
|
Component
|
Headline
|
CSCtn37384
|
3
|
voip
|
The speaker volume is lower than the native iPhone.
|
CSCtk58707
|
3
|
voip
|
Unable to receive VoIP call during a Facetime call.
|
Resolved Caveats
The following Severity 1, 2, and 3 caveats were present in at least one previous release and have been resolved in this release. Resolved minor caveats are not listed here.
Caveats Resolved in Cisco Mobile 8.1.1
Identifier
|
Severity
|
Component
|
Headline
|
CSCtk97109
|
3
|
voip
|
Reorder tone plays briefly when placing next call.
|
CSCtk09156
|
3
|
voip
|
CPU on iPhone spikes to 75 - 100% while app is running (within 30 min).
|
CSCtl77615
|
3
|
voip
|
Contact list background blackened-edit contact crashes App (iOS 4.3).
|
Release 8.1
•Open Caveats
•Closed Caveats
•Resolved Caveats
Open Caveats
The following bug(s) were open at time of ship.
See also the caveats for Cisco Unified Communications Manager for open issues that may affect Cisco Mobile.
Open Caveats in Cisco Mobile 8.1
Identifier
|
Severity
|
Component
|
Headline
|
CSCtk58707
|
3
|
voip
|
Unable to receive VoIP call during a Facetime call.
|
CSCtl77615
|
3
|
voip
|
Contact list background blackened-edit contact crashes App (iOS 4.3).
|
CSCtn88197
|
3
|
voip
|
App stuck after repeated calls - red call bar displays but not on call.
|
Closed Caveats
The following Severity 1,2, or 3 issues cannot be fixed at this time.
See also the caveats for Cisco Unified Communications Manager for closed issues that may affect Cisco Mobile.
Closed Caveats in Cisco Mobile 8.1
Identifier
|
Severity
|
Component
|
Headline
|
CSCtj33977
|
2
|
voip
|
bluetooth - call drops when VPN + non-corp wifi.
|
CSCtj75888
|
3
|
voip
|
Changing audio path after initial launch will give you a Close/Resume.
|
CSCti44022
|
3
|
voip
|
app does not cancel the 'no longer running' alert when shut down.
|
Resolved Caveats
The following Severity 1, 2, and 3 caveats were present in at least one previous release and have been resolved in this release. Resolved minor caveats are not listed here.
Caveats Resolved in Cisco Mobile 8.1
Identifier
|
Severity
|
Component
|
Headline
|
CSCti85190
|
2
|
voip
|
potential 1-way audio or no audio when the G711a codec is configured .
|
CSCtj62488
|
2
|
voip
|
Call audio fails in multiple call scenario.
|
CSCtj13254
|
3
|
voip
|
Deskphone Integration is disconnected after turn off WIFI for 30 sec.
|
CSCtj57963
|
3
|
voip
|
Fails to reconnect after timing out.
|
Release 8.0.3
•Open Caveats
•Closed Caveats
•Resolved Caveats
Open Caveats
There are no open Severity 1, 2, or 3 caveats at time of release. See also the caveats for Cisco Unified Communications Manager for open issues that may affect Cisco Mobile.
Closed Caveats
The following Severity 1,2, or 3 issues cannot be fixed at this time.
See also the caveats for Cisco Unified Communications Manager for closed issues that may affect Cisco Mobile.
Caveats Closed in Cisco Mobile 8.0.3
Identifier
|
Severity
|
Component
|
Headline
|
CSCto89502
|
5
|
core
|
Contact photos appear sideways if taken using iOS 4.
|
Resolved Caveats
Resolved minor caveats are not listed here.
Caveats Resolved in Cisco Mobile 8.0.3
Identifier
|
Severity
|
Component
|
Headline
|
CSCtn12601
|
2
|
core
|
Selecting edit contact closes the App.
|
CSCto87662
|
3
|
voip
|
Secure voice message will not play.
|
Release 8.0.2
•Open Caveats
•Resolved Caveats
Open Caveats
There are no open Severity 1, 2, or 3 caveats at time of release.
See also the caveats for Cisco Unified Communications Manager for open issues that may affect Cisco Mobile.
Resolved Caveats
Resolved minor caveats are not listed here.
Caveats Resolved in Cisco Mobile 8.0.2
Identifier
|
Severity
|
Component
|
Headline
|
CSCtg64646
|
3
|
voip
|
Cisco Mobile can't pick up the call placed on hold by desk phone
(Make call pickup work back and forth in the same run).
|
Release 8.0.1
There were no open Severity 1, 2, or 3 caveats at time of release.
See also the caveats for Cisco Unified Communications Manager for open issues that may affect Cisco Mobile.
Troubleshooting
Troubleshooting information is available for system administrators and end users in the following guides:
•System Administrators—See the Administration Guide for Cisco Mobile 8.0 at http://www.cisco.com/en/US/products/ps7270/products_installation_and_configuration_guides_list.html.
•Users—See the Cisco Mobile Frequently Asked Questions (FAQs) for your release at http://cisco.com/en/US/products/ps7271/products_user_guide_list.html.
Documentation Updates
For the latest versions of all documentation for all releases of Cisco Mobile, go to http://www.cisco.com/en/US/products/ps7271/tsd_products_support_series_home.html.
This document is to be used in conjunction with the documents listed in the "Finding Documentation" section.
Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R)
Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.
© 2010 Cisco Systems, Inc. All rights reserve
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