Table Of Contents
Cisco Mobile Release 7.1 for BlackBerry Devices
Accessing Cisco Mobile
Common Tasks
Contacts
Calls
Voice Messages
Text Messages
Conferences
Availability
Alerts
Icons
Application Icon
Connection Status Icons
Availability Icons
Call Icons
Voice and Text Message Icons
Reference Sheet
Cisco Mobile Release 7.1 for BlackBerry Devices
Note: 
Your company or system administrator may not offer some of the features in this document.
Accessing Cisco Mobile
Cisco Mobile is in Applications or Downloads on most devices, but location may vary by device model.
Common Tasks
•Start each task from the home view of Cisco Mobile.
•Use the trackball, trackwheel, or trackpad to navigate and open or select an item.
•Select the Menu key to display task options.
Contacts
To add a contact:
1. Select Contacts.
2. Select the Menu key > Directory Lookup.
3. Enter all or part of the name.
4. Select the Menu key > Search.
5. Select the name.
6. Select the Menu key > Add to Contacts.
Calls
To place a call directly or dial via office:
1. Select a name or phone number from any list, such as contacts, voice messages, or text messages.
You can also select a name or phone number from the native BlackBerry Call Log or contact list.
2. Select the Menu key > Dial or Dial via Office.
You can also select the green (Call) key.
In Cisco Mobile, the green (Call) key dials using the method you defined in Settings > Calls Settings, and then dials the default phone number for the person (if defined).
In the BlackBerry Call Log or contact list, the green (Call) key dials direct only.
Open the name or phone number to see or change the phone number before dialing.
To view the call history for your office phone, select Calls.
Voice Messages
To access your office voice messages from Cisco Mobile:
1. Select Voicemail.
2. Select a message.
Make sure Cisco Mobile is set to receive voice messages (Settings > Voicemail Settings > Voice Messages > Receive).
Text Messages
To send a message to another Cisco Mobile user:
1. Select Contacts.
2. Select the name.
3. Select the Menu key > Send Message.
To view a received text message, or to check the status of a text message that you sent:
1. Select Text Messages.
2. Select the name.
3. Select the message > Menu key > Open.
Conferences
To join a voice conference, open the native BlackBerry Calendar application:
1. Make sure you are signed in to Cisco Mobile.
2. Open the BlackBerry Calendar application.
3. Select the conference.
4. Select the Menu key > Join Meeting.
If a supported meeting, the meeting dials you.
Availability
To change your status:
1. Select Status.
2. Scroll and select your status.
To check the status of other users:
1. Select Contacts.
2. Check the icon next to the name for status.
The status appears for users of supported presence systems such as Cisco Mobile or Cisco Unified Personal Communicator.
Alerts
To receive alerts for voice messages, text messages, and missed calls:
1. Select the Menu key > Settings > General Settings.
2. Select Cisco Mobile Alerts > Enable.
Icons
Application Icon
Icon appears in Downloads on most devices.
Icon
|
Description
|
|
Select to start Cisco Mobile
If connected to server, these indicators may appear with the Application icon:
–Availability or Connection Status
–New call or voice/text message
See Availability Icons or Connection Status Icons for details.
|
Connection Status Icons
Server and connection icons appear in status bar on home view of Cisco Mobile.
Icon
|
Description
|
|
New calls or voice or text messages
Appears with Application icon if connected to server.
|
|
Disconnected from server
Select Menu key > Sign In from the home view of Cisco mobile.
|
|
Attempting connection
|
|
|
Connected
|
|
Disconnected, waiting to retry
If problem persists, contact your system administrator.
|
|
Server error
Select Menu key > Settings > Server Status for details. Contact your system administrator if necessary.
|
Availability Icons
Icon
|
Availability Options
|
|
•Available
|
|
•Away
•Do not disturb
|
|
|
•Idle—Signed in to Cisco Unified Personal Communicator but has not been using the computer keyboard
•On the phone—Using office phone or mobile phone with Dial via Office
•In a meeting—Appointment is scheduled in Microsoft Outlook
|
|
Cannot be contacted.
•Offline—Signed out
•Not updated—Not connected to server
|
Call Icons
Icon
|
Description
|
|
Received call
|
|
Missed call
|
|
|
Placed call
|
Voice and Text Message Icons
Icon
|
Description
|
|
Urgent message
|
|
Private voicemail message
|
|
Incoming message
|
|
Delivered outgoing message
|
|
Outgoing text message in transit to server
|
|
|
Outgoing text message in transit from server to recipient
|
|
Text message delivered
|
|
Text message delivery failed
|
An icon glossary is also available in the application. Select the Menu key > Help > Contents > Icon Glossary.
Feedback
