Table Of Contents

Managing Voicemail Messages

Receiving Voicemail Alerts

Using the Voicemail View

Menu Options

Listening to a Voicemail Message

Checking your Office Voicemail

Contacting the Caller of a Voicemail Message

Viewing Voicemail Details

Deleting Voicemail Messages

Managing Voicemail Messages

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You can use the Voicemails view to manage your voicemail messages.

Receiving Voicemail Alerts

When a message is left on your office voicemail, an alert appears in Mobile Communicator:

The number of your unread voicemail messages appears on the Home view. All of your voicemail messages are listed in the Voicemail view:

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Note To receive voicemail alerts, you must enable the voicemail feature (this is the default) and set your voicemail number in Mobile Communicator. To do so, choose Settings > Voicemail Settings in the Home view menu. See Configuring Cisco Unified Mobile Communicator Settings, page 45 for more information.

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Using the Voicemail View

The Voicemail view displays your list of office voicemail messages, with the most recent message at the top:

	Item	Description
1	Time or date	Indicates the time the message was sent (if the message is from today), or the date the message was sent.
2	Length of Message	Indicates the length of the voicemail message.
3	Caller	Indicates the caller who left the voicemail message. If the caller is unknown, their phone number is shown. If the phone number is unknown, this field displays "unknown."
4	Urgent icon	For urgent messages, a red exclamation point (!) appears next to the Availability Status.
5	Availability Status	Indicates the Availability Status of the Mobile Communicator user. Availability Status is blank if the contact is not a Mobile Communicator user.

Menu Options

You can access these menu options in the Voicemail view:

Option	Description
Play Voicemail	Enables you to listen to the highlighted voicemail message. See Listening to a Voicemail Message. Note This option is available only if your BlackBerry device supports the playback feature.
Check Offline Voicemail	Dials into your office voicemail, allowing you to listen to all of your messages. See Checking your Office Voicemail.
Open	Displays the details of the selected voicemail message. See Viewing Voicemail Details.
Dial	Dials the contact's default phone number or opens a list of numbers associated with the contact. See Contacting the Caller of a Voicemail Message.
Add to Directory	Adds the highlighted contact to your Directory. If the contact is already in your directory or if the contact or phone number is unknown, this option is unavailable.
Mark as Read/Unread	Toggles the read/unread status of the highlighted voicemail message.
Display Full Name	Shows the contact's complete (untruncated) name.
Delete	Deletes the highlighted voicemail message. See Deleting Voicemail Messages.

Listening to a Voicemail Message

To listen to a voicemail message:

Procedure

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Step 1 Open the Voicemail view.

Step 2 Scroll to and select the message you want to listen to.

Step 3 Choose Play from the menu.

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Note The Play option is available only if your BlackBerry device supports the playback feature. For BlackBerry devices that do not support playback, the Check Office Voicemail option appears.

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The selected message downloads to your BlackBerry device.

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Note To cancel the download, choose Cancel or press the Escape key on your BlackBerry device.

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Step 4 Use the playback options on the menu to control listening options.

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Checking your Office Voicemail

To dial into your office voicemail and listen to all of your messages, choose Check Office Voicemail from the menu in the Home view. Mobile Communicator dials your office voicemail number.

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Tip To set your voicemail number, choose Settings > Voicemail Settings from the Home view menu.

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Contacting the Caller of a Voicemail Message

To contact the caller of a voicemail message:

Procedure

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Step 1 Open the Voicemail view and select the caller's voicemail message.

Step 2 Choose Open from the menu.

The details screen for the voicemail message appears.

Step 3 Choose the method for contacting the caller (Dial or Send Message) from the menu.

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Viewing Voicemail Details

To see details about a voicemail message, including when the message was received and the duration and priority of the message:

Procedure

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Step 1 Open the Voicemail view and select the voicemail message you want to see details for.

Step 2 Choose Open from the menu.

The details screen for the voicemail message appears.

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Deleting Voicemail Messages

Voicemail messages in the Voicemail view expire based on the Days to Keep Voicemail setting you configure in the User Portal. After a message expires, it remains in the Voicemail view for an additional 24 hours. See the Cisco Unified Mobile Communicator User Portal Guide for instructions on configuring this setting.

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Note The Days to Keep Voicemail setting is separate from the expiration date for your voicemail system set by the system administrator (typically 30 days). The system administrator setting may override your Days to Keep Voicemail setting.

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You can also manually delete a voicemail message, as described next.

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Note When a voicemail message expires, it is not deleted from your office voicemail. However, when you manually delete a voicemail message from the Voicemail view, the message is removed from your office voicemail.

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To delete a voicemail message:

Procedure

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Step 1 Open the Voicemail view and select the message you want to delete.

Step 2 Choose Delete from the menu.

The message is deleted from your Voicemail view and from your office voicemail.

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