Table Of Contents
System Requirements for Cisco Unified Mobility Advantage
System Requirements for Cisco Unified Mobility Advantage, Release 7.1(3)
System Requirements for Cisco Unified Mobility Advantage, Release 7.0(1) and 7.0(2)
Cisco Unified Mobile Communicator Requirements
System Requirements for Cisco Unified Mobility Advantage, Release 3.1.2
Enterprise Services Requirements
Cisco Unified Mobile Communicator Requirements
System Requirements for Cisco Unified Mobility Advantage, Release 3.0.9
Enterprise Services Requirements
Cisco Unified Mobile Communicator Requirements
System Requirements for Cisco Mobile for iPhone
System Requirements for Office to Mobile Communicator for Verizon BREW Phones
System Requirements for Cisco Unified Mobile Communicator for Windows Mobile Phones
System Requirements for Cisco Unified Mobile Communicator for BlackBerry Devices
System Requirements for Cisco Unified Mobile Communicator for BlackBerry Devices, Release 3.1.12
System Requirements for Cisco Unified Mobile Communicator for BlackBerry Devices, Release 3.1.8
System Requirements for Release 3.1.8
Supported BlackBerry Devices for Release 3.1.8
System Requirements for Cisco Unified Mobile Communicator for BlackBerry Devices, Release 3.1.7
System Requirements for Release 3.1.7
Supported BlackBerry Devices for Release 3.1.7
System Requirements for Cisco Unified Mobile Communicator for BlackBerry Devices, Release 3.1.4
System Requirements for Release 3.1.4
Supported BlackBerry Devices for Release 3.1.4
System Requirements for Cisco Unified Mobile Communicator for Symbian OS Devices
System Requirements for Cisco Unified Mobile Communicator for Nokia Symbian Phones, Release 7.0
System Requirements for Cisco Unified Mobile Communicator for Symbian OS Devices, Release 3.1.1
System Requirements for Release 3.1.1
Memory Card Recommendations for Release 3.1.1
Supported Symbian OS Phones for Release 3.1.1
System Requirements for Cisco Unified Mobile Communicator for Symbian OS Devices, Release 3.0
System Requirements for Release 3.0
Memory Card Recommendations for Release 3.0
Supported Symbian OS Phones for Release 3.0
Compatibility Matrix for Cisco Unified Mobility Advantage, Cisco Mobile, and Cisco Unified Mobile Communicator
Revised: December 9, 2009This document describes the system requirements for all releases of Cisco Unified Mobility Advantage and its clients.
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System Requirements for Cisco Unified Mobility Advantage
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System Requirements for Cisco Unified Mobility Advantage
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System Requirements for Cisco Unified Mobility Advantage, Release 7.1(3)
Network Requirements
See network requirements in the Preinstallation Requirements chapter of the Installation and Configuration Guide for Cisco Unified Mobility Advantage at http://www.cisco.com/en/US/products/ps7270/prod_installation_guides_list.html.
All servers in your Cisco Unified Mobility Advantage deployment must be synchronized. Cisco strongly recommends using a Network Time Protocol (NTP) server to ensure that your solution functions properly.
Hardware Requirements
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Cisco Media Convergence Server
This release runs on the following Media Convergence Servers:
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An MCS-7825-H3 or -I3 supports up to 250 client users. An MCS-7825-H4 or -I4 supports up to 500 client users. An MCS-7845 supports up to 1000 client users
Cisco Unified Mobility Advantage cannot co-reside with other installations.
Installations on VMWare are not supported.
Caution
Cisco Adaptive Security Appliance (ASA)
Your network requires a Cisco ASA 5500 Series Adaptive Security Appliance, which acts as a proxy and manages the secure communications between Cisco Unified Mobile Communicator and Cisco Unified Mobility Advantage.
The following Cisco ASA models are supported with this release:
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Software release 8.0.4 (latest service update) or later is required, except as noted above.
Obtain the latest firmware upgrade.
Your Cisco Adaptive Security Appliance model must support the number of clients that will connect.
To configure this server, see the Installation and Configuration Guide for Cisco Unified Mobility Advantage at http://www.cisco.com/en/US/products/ps7270/prod_installation_guides_list.html.
Certificate Requirements
Any SSL server certificate from VeriSign.com or GeoTrust.
For essential instructions on how to configure and submit your Certificate Signing Request, see the chapter on configuring the Cisco Adaptive Security Appliance in Installing and Configuring Cisco Unified Mobility Advantage at http://www.cisco.com/en/US/products/ps7270/prod_installation_guides_list.html.
Software Requirements
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Requirements for All Deployments
Microsoft Active Directory 2000, 2003, or 2008
Active Directory must have two or more domain components.
Requirements for Optional Features
The following are required for each feature. Each feature is optional and independent of the others.
Dial Via Office - Forward
Cisco Unified Communications Manager Release 7.1.3 or later
Only a single Cisco Unified Communications Manager node plus one backup node is supported.
Cisco Mobile for iPhone 7.1
Dial Via Office - Reverse Callback
Cisco Unified Communications Manager 7.0(2) Service Update 1 or later
Only a single Cisco Unified Communications Manager node plus one backup node is supported.
Cisco Unified Mobile Communicator Release 7.0 for Nokia Symbian phones and Windows Mobile SE
Transfer of active Dial-via-office calls between desk phone and mobile phone
Cisco Unified Communications Manager Release 7.0(1) Service Update 1
Cisco Mobile for iPhone Release 7.1
Cisco Unified Mobile Communicator Release 7.0 for Nokia Symbian phones and Windows Mobile SE
Ability to turn Mobile Connect (Single Number Reach) on or off from the mobile device
Cisco Unified Communications Manager 6.1 and 7.x
Only a single Cisco Unified Communications Manager node plus one backup node is supported.
Cisco Mobile for iPhone Release 7.1
Cisco Unified Mobile Communicator Release 7.0 for Nokia Symbian phones and Windows Mobile SE
Call history monitoring
Cisco Unified Communications Manager Release 4.3 or later
User IDs in Cisco Unified Communications Manager must match User IDs in Active Directory.
Only a single Cisco Unified Communications Manager node plus one backup node is supported.
Each user must have a working desk phone associated with Cisco Unified Communications Manager.
All clients supported in this release. See Client Requirements.
Visual voicemail
Cisco Unity Release 4.x
or later (unified and integrated messaging)Cisco Unity Connection Release 7.x
Cisco Unified Mobility Advantage supports transcoding from G.711 and GSM 6.10 protocols ONLY.
All clients supported in this release. See Client Requirements.
Secure visual voicemail
Cisco Unity Release 7.x ES 21
(Integrated and unified messaging mode)
Cisco Unity Connection Release 7.x
All clients supported in this release. See Client Requirements.
Availability status (Presence)
Cisco Unified Presence Release 7.0.2 or later
All Cisco Unified Mobility Advantage users must be configured on a single Cisco Unified Presence server.
Cisco Unified Mobile Communicator Release 7.0 for Nokia Symbian phones and Windows Mobile SE.
Release 3.x Nokia Symbian and BlackBerry devices supported in this release.
See Client Requirements.
Text messaging between Cisco Unified Mobile Communicator clients
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Cisco Unified Mobile Communicator Release 7.0 for Nokia Symbian phones and Windows Mobile SE.
Release 3.x Nokia Symbian and BlackBerry devices supported in this release.
See Client Requirements.
Call Me
(Tap to join a Cisco Unified MeetingPlace meeting)
Cisco Unified MeetingPlace Release 6.x or 7.x
Meetings scheduled using the Cisco Unified MeetingPlace scheduling interface.
Cisco Mobile for iPhone Release 7.1
Cross-launch Cisco WebEx MeetingCenter on the iPhone and and join meeting with audio and web sharing
Cisco Unified MeetingPlace Release 7.x with web conferencing provided by Cisco WebEx.
Cisco WebEx Release R.27
Meetings must be scheduled using the Cisco Unified MeetingPlace scheduling interface.
Cisco Mobile for iPhone Release 7.1
List of Cisco Unified MeetingPlace meetings
Cisco Unified MeetingPlace Release 6.x MR 2 or later, or Release 7.x
Microsoft Exchange 2000, 2003, or 2007
Each Cisco Unified Mobile Communicator user must have a valid Exchange mailbox.
All clients supported in this release. See Client Requirements.
Clients other than iPhone also receive alerts before meetings start.
Personal contacts
Microsoft Exchange 2000, 2003 or 2007
Each Cisco Unified Mobile Communicator user must have a valid Exchange mailbox.
All clients supported in this release. See Client Requirements.
Secure connections with enterprise servers
Cisco Unified Communications Manager Release 7.0(1) Service Update 1
Cisco Unified Presence Release 7.0.2
Cisco Unity Connection 7.0
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Support for Cisco Unified Mobile Communicator on BlackBerry devices
BlackBerry Enterprise Server version 4.1.6 or later
See additional requirements in System Requirements for Cisco Unified Mobile Communicator for BlackBerry Devices, Release 3.1.8
(A single BlackBerry Enterprise Server can support multiple Cisco Unified Mobility Advantage installations.)
BlackBerry devices supported in this release.
See Client Requirements.
Client Requirements
Cisco Unified Mobility Advantage supports multiple device types and mobile service providers simultaneously. Supported clients are Cisco Unified Mobile Communicator and Cisco Mobile.
This server release supports the latest version of the client for each supported mobile device platform. However, available features differ for older clients.
For specific device requirements, see:
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To obtain and deploy client software for devices, see the Deploying Clients and Adding Users and Devices documentation modules at http://www.cisco.com/en/US/products/ps7270/products_installation_and_configuration_guides_list.html.
System Requirements for Cisco Unified Mobility Advantage, Release 7.0(1) and 7.0(2)
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Network Requirements
You must open ports in the internal and external firewalls to allow clients to communicate with the server. For complete information, see the Installation and Administration Guide for Cisco Unified Mobility Advantage, Release 7.0.
All servers in your Cisco Unified Mobility Advantage deployment must be synchronized. Cisco strongly recommends using a Network Time Protocol (NTP) server to ensure that your solution functions properly.
Hardware Requirements
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Cisco Media Convergence Server
Cisco Unified Mobility Advantage must be installed on one of these platforms:
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An MCS-7825 supports up to 250 Cisco Unified Mobile Communicator client users. An MCS-7845 supports up to 1000 client users.
Cisco Unified Mobility Advantage cannot co-reside with other installations.
Installations on VMWare are not supported.
Caution
Cisco Adaptive Security Appliance (ASA)
Your network requires a Cisco ASA 5500 Series Adaptive Security Appliance, which acts as a proxy and manages the secure communications between Cisco Unified Mobile Communicator and Cisco Unified Mobility Advantage.
The following Cisco ASA models are supported:
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Software release 8.0.4 (latest service update) is required.
Obtain the latest firmware upgrade.
Your Cisco Adaptive Security Appliance model must support the number of clients that will connect.
To configure the Cisco Adaptive Security Appliance for use with Cisco Unified Mobility Advantage and Cisco Unified Mobile Communicator, see the Installation and Administration Guide for Cisco Unified Mobility Advantage, Release 7.0.
Certificate Requirements
The Cisco Adaptive Security Appliance requires a signed certificate from VeriSign or GeoTrust. These certificates are supported because they are generally available on all mobile devices.
Software Requirements
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Requirements for All Deployments
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Your Active Directory must have two or more domain components.
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Requirements for Specific Features and Functionality
The enterprise services in your network must meet these requirements to use the Cisco Unified Mobility Advantage features listed below.
Support for Cisco Unified Mobile Communicator on BlackBerry devices
BlackBerry Enterprise Server version 4.1.3.16
See additional requirements in System Requirements for Cisco Unified Mobile Communicator for BlackBerry Devices, Release 3.1.8
(A single BlackBerry Enterprise Server can support multiple Cisco Unified Mobility Advantage installations.)
Secure connections with enterprise servers
Cisco Unified Communications Manager Release 7.0(1) Service Update 1
Cisco Unified Presence Release 7.0.2
Cisco Unity Connection 7.0
Call log monitoring
Cisco Unified Communications Manager Release 4.x, 5.0, 5.1, 6.0, 6.1, or 7.0(1) Service Update 1
User IDs in Cisco Unified Communications Manager must match User IDs in Active Directory.
Dial-via-office
Cisco Unified Communications Manager Release 7.0(1) Service Update 1
User IDs in Cisco Unified Communications Manager must match User IDs in Active Directory.
Ability for users to turn MobileConnect on and off from Cisco Unified Mobile Communicator
Cisco Unified Communications Manager Release 6.1 or 7.0(1) Service Update 1
User IDs in Cisco Unified Communications Manager must match User IDs in Active Directory.
Transfer of active Dial-via-office calls between desk phone and mobile phone
Cisco Unified Communications Manager Release 7.0(1) Service Update 1
Presence
Cisco Unified Presence Release 7.0.2
All Cisco Unified Mobility Advantage users must be configured on a single Cisco Unified Presence server.
Visual voicemail
Cisco Unity 4.x, 5.0, or 7.0 (Unified and Integrated Messaging)
Cisco Unity Connection 7.0
Cisco Unified Mobility Advantage supports transcoding from G.711 and GSM 6.10 protocols ONLY.
Secure voice messaging
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(Integrated and unified messaging mode)
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Conference notification
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The Outlook plug-in for these products is required.
Requirements for Cisco Unified Communications Manager
Cisco Unified Mobility Advantage supports one primary Cisco Unified Communications Manager server and one backup Cisco Unified Communications Manager server, both of which should be in the same cluster. All Cisco Unified Mobility Advantage users must be configured on that server.
Enabling mobility features on Cisco Unified Communications Manager may consume Device License Units (DLUs). Make sure you have enough to cover your needs. For details, see information for "Enable Mobility" in the Cisco Unified Communications Manager Administration Guide Release 7.0(1).
Browser Requirements
The computer that will be used to configure Cisco Unified Mobility Advantage after installation must have one of these browser versions:
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The browser must have Adobe Flash plug-in version 8.0.
Cisco Unified Mobile Communicator Requirements
Cisco Unified Mobility Advantage supports multiple device types and mobile service providers simultaneously.
Cisco Unified Mobile Communicator client software for use with Cisco Unified Mobility Advantage is distributed as a .oar file. Each .oar file includes client software for all supported client releases, mobile devices, service providers, countries, and languages that will run under this release of Cisco Unified Mobility Advantage.
New client releases, distributed as .oar files, may become available between server releases.
All .oar files are posted at http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=281001428.
For supported Nokia Symbian OS phones, client Release 7.0 is available in English, and client Release 3.x is available in French, German, Italian, and Spanish.
For restrictions on Cisco Unified Mobile Communicator Release 3.x clients running under Cisco Unified Mobility Advantage Release 7.x, see the Limitations and Restrictions section of the Release Notes for Cisco Unified Mobility Advantage Release 7.0(1) and 7.0(2).
For specific device requirements, see:
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System Requirements for Cisco Unified Mobility Advantage, Release 3.1.2
This section describes the system requirements for a new installation. See the Cisco Unified Mobility Advantage Installation and Upgrade Guide for complete installation instructions.
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Hardware Requirements
Install Cisco Unified Mobility Advantage Enterprise Server on one of these platforms:
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Install Cisco Unified Mobility Advantage Proxy Server on one of these platforms:
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Software Requirements
Install the Cisco Unified Mobility Advantage Operating System on each Media Convergence Server hosting Cisco Unified Mobility Advantage.
After the Media Convergence Servers are installed, verify that:
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Browser Requirements
The computer that will be used to configure Cisco Unified Mobility Advantage after installation must have one of these browser versions:
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The browser must have Adobe Flash plug-in version 8.0 or later.
Enterprise Services Requirements
The enterprise services in your network must meet the requirements in Table 1.
Cisco Unified Mobile Communicator Requirements
See the following sections:
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System Requirements for Cisco Unified Mobility Advantage, Release 3.0.9
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This section describes the system requirements for a new installation. See the Cisco Unified Mobility Advantage Installation and Upgrade Guide for complete installation instructions.
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Hardware Requirements
Install Cisco Unified Mobility Advantage Enterprise Server on one of these platforms:
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Install Cisco Unified Mobility Advantage Proxy Server on one of these platforms:
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Software Requirements
Install the Cisco Unified Mobility Advantage Operating System on each Media Convergence Server hosting Cisco Unified Mobility Advantage.
After the Media Convergence Servers are installed, verify that:
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Browser Requirements
The computer that will be used to configure Cisco Unified Mobility Advantage after installation must have one of these browser versions:
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The browser must have Adobe Flash plug-in version 8.0 or later.
Enterprise Services Requirements
The enterprise services in your network must meet the requirements in Table 2.
Cisco Unified Mobile Communicator Requirements
See the following sections:
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System Requirements for Cisco Mobile for iPhone
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System Requirements for Office to Mobile Communicator for Verizon BREW Phones
Verizon Wireless has created a client application that runs with Cisco Unified Mobility Advantage and has the same basic functionality as the Release 3.x clients created by Cisco. This client application is available for download from Verizon. It is designed to work on select BREW-based phones such as the LG ENVY.
For complete information, contact your corporate account representative at Verizon.
System Requirements for Cisco Unified Mobile Communicator for Windows Mobile Phones
This release of Cisco Unified Mobile Communicator for Windows Mobile Phones is available worldwide.
This release has been designed for devices that meet the following criteria:
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The following represents a sample of PDA-style form factor devices:
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Actual user experience may vary between devices. For instance, extended characters may not be supported on all devices.
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System Requirements for Cisco Unified Mobile Communicator for BlackBerry Devices
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System Requirements for Cisco Unified Mobile Communicator for BlackBerry Devices, Release 3.1.12
This release of Cisco Unified Mobile Communicator for BlackBerry mobile phones is available worldwide and the software is designed to be compatible with a wide variety of BlackBerry devices. This release has been designed for devices that exhibit important criteria such as:
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The following represents a sample of such devices; actual user experience may vary between different models or devices:
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System Requirements for Cisco Unified Mobile Communicator for BlackBerry Devices, Release 3.1.8
This release supports the following languages: English, French, German, Italian, and Spanish.
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System Requirements for Release 3.1.8
Before you install Cisco Unified Mobile Communicator for BlackBerry devices, make sure the following are installed:
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See the Cisco Unified Mobility Advantage Installation and Upgrade Guide for your release for more information.
Supported BlackBerry Devices for Release 3.1.8
1) Cisco Unified Mobile Communicator on the BlackBerry 8830 has been tested on CDMA networks only and is not supported for use over GSM networks.
2) Cisco Unified Mobile Communicator on the BlackBerry 8820 has been tested on GSM networks only and is not supported for use over WiFi networks.
System Requirements for Cisco Unified Mobile Communicator for BlackBerry Devices, Release 3.1.7
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System Requirements for Release 3.1.7
Before you install Cisco Unified Mobile Communicator for BlackBerry devices, make sure the following are installed:
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See the Cisco Unified Mobility Advantage Installation and Upgrade Guide for your release for more information.
Supported BlackBerry Devices for Release 3.1.7
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System Requirements for Cisco Unified Mobile Communicator for BlackBerry Devices, Release 3.1.4
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System Requirements for Release 3.1.4
Before you install Cisco Unified Mobile Communicator for BlackBerry devices, make sure the following are installed:
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See the Cisco Unified Mobility Advantage Installation Guide for your release for more information.
Supported BlackBerry Devices for Release 3.1.4
System Requirements for Cisco Unified Mobile Communicator for Symbian OS Devices
Make sure you have the most current release of the client software, as available from http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=281001428.
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System Requirements for Cisco Unified Mobile Communicator for Nokia Symbian Phones, Release 7.0
This client version is supported with Cisco Unified Mobility Advantage Release 7.0(2).
This release is designed for the following Series 60 Nokia phones:
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The following is a sample of S60 phones:
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Actual user experience may vary between phones.
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The data plan from the service provider must include full internet access, not just email. For heavy users, we recommend an unlimited data plan.
Cisco Unified Mobile Communicator can use WiFi to dial calls directly (not using the Dial Via Office feature) if Intellisync CallConnect release 1.1.3 is installed on the phone.
For details about new features and limitations for this client release, see the Release Notes for Cisco Unified Mobile Communicator Release 7.0 for Nokia Symbian Phones.
System Requirements for Cisco Unified Mobile Communicator for Symbian OS Devices, Release 3.1.1
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System Requirements for Release 3.1.1
Cisco Unified Mobile Communicator requires the following on a Symbian OS phone:
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Memory Card Recommendations for Release 3.1.1
Cisco recommends that if you are running multiple applications on your mobile phone, you should install Cisco Unified Mobile Communicator on an external memory card. The recommended minimum memory card size is 128 MB.
The performance of applications on a mobile phone is impacted by the available runtime memory (RAM). If you use multiple applications simultaneously that consume most of the available runtime memory, the mobile operating system sends a "low memory" signal to the applications. Cisco Unified Mobile Communicator sends a warning message, stops running, and releases its use of memory, as specified by the mobile operating system's guidelines. Other (non Cisco Unified Mobile Communicator) applications may behave in a similar manner, or they may shut down silently, ignore the signal and attempt to keep running, or crash.
Adding a memory card to the mobile phone increases the space for storing an application. Therefore, the memory that would have been used by the stored program is now free for use by all applications. While this increases available memory and improves performance, memory is increased but is still limited. The "low memory" condition may still occur.
If Cisco Unified Mobile Communicator stops running because of this condition, restart Cisco Unified Mobile Communicator manually as soon as the other application that is using all of the runtime memory is closed.
Supported Symbian OS Phones for Release 3.1.1
System Requirements for Cisco Unified Mobile Communicator for Symbian OS Devices, Release 3.0
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System Requirements for Release 3.0
Cisco Unified Mobile Communicator requires the following on a Symbian OS phone:
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Memory Card Recommendations for Release 3.0
Cisco recommends that if you are running multiple applications on your mobile phone, you should install Cisco Unified Mobile Communicator on an external memory card. The recommended minimum memory card size is 128 MB.
The performance of applications on a mobile phone is impacted by the available runtime memory (RAM). If you use multiple applications simultaneously that consume most of the available runtime memory, the mobile operating system sends a "low memory" signal to the applications. Cisco Unified Mobile Communicator sends a warning message, stops running, and releases its use of memory, as specified by the mobile operating system's guidelines. Other (non Cisco Unified Mobile Communicator) applications may behave in a similar manner, or they may shut down silently, ignore the signal and attempt to keep running, or crash.
Adding a memory card to the mobile phone increases the space for storing an application. Therefore, the memory that would have been used by the stored program is now free for use by all applications. While this increases available memory and improves performance, memory is increased but is still limited. The "low memory" condition may still occur.
If Cisco Unified Mobile Communicator stops running because of this condition, restart Cisco Unified Mobile Communicator manually as soon as the other application that is using all of the runtime memory is closed.
Supported Symbian OS Phones for Release 3.0
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