Table Of Contents

Viewing Statistics and Reports for Cisco Unified Mobility Advantage

Identifying Users Who Have Not Signed In

Viewing Cisco Unified Mobility Advantage Server Statistics

Viewing Call Reports

Viewing Summary Reports

Viewing Statistics and Reports for Cisco Unified Mobility Advantage

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Revised Date: April 17, 2009

•Identifying Users Who Have Not Signed In

•Viewing Cisco Unified Mobility Advantage Server Statistics

•Viewing Call Reports

•Viewing Summary Reports

Identifying Users Who Have Not Signed In

To identify users who have not signed in to either Cisco Unified Mobile Communicator or the User Portal:

Procedure

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Step 1 Select the [+] beside End Users.

Step 2 Select User Activation/Deactivation.

Step 3 Note the asterisk preceding the name of each user who has not signed in.

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Viewing Cisco Unified Mobility Advantage Server Statistics

Procedure

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Step 1 Select the [+] beside Server Controls.

Step 2 Select Cisco.

Step 3 Select Control Server.

Step 4 Select Statistics.

The statistics for Cisco Unified Mobility Advantage appear:

Statistic	Definition
Name	Name of the Cisco Unified Mobility Advantage server.
Up Since	Date that Cisco Unified Mobility Advantage was last started.
Free Memory	Amount of available memory, in bytes, on Cisco Unified Mobility Advantage.
Number of Active Users	Number of users who are actively using Cisco Unified Mobile Communicator on their phone or the Cisco Unified Mobile Communicator User Portal.
Number of Errors	Total number of errors reported on Cisco Unified Mobility Advantage. To view these errors, search the log files for "FATAL" or "ERROR".
Number of Warnings	Total number of warnings reported on Cisco Unified Mobility Advantage. To view these warnings, search the log files for "WARN."

Step 5 Select Refresh to update the display.

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Related Topics

•How to View Error and Warning Logs, page 19-17

Viewing Call Reports

You can view a summary of calls (received, placed, and missed) by users. The report can show the total number of calls on the system or totals for each user.

Procedure

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Step 1 Select the [+] beside Reports.

Step 2 Select Usage Report.

Step 3 Enter information:

Field	Definition
From	Specify the start date for the report.
To	Specify the end date for the report.
Report Type	Select the type of report: •Total—Calls placed, received, and missed on all user phones •By User—Calls placed, received, and missed on specific user phones

Step 4 Select Submit.

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Viewing Summary Reports

You can view the total number of provisioned users, the number currently signed in to Cisco Unified Mobile Communicator, and the summary of mobile phones installed on the system.

Procedure

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Step 1 Select the [+] beside Reports.

Step 2 Select Summary Report.

Step 3 Wait a few moments while Cisco Unified Mobility Advantage generates the report.

Step 4 View the generated information:

Summary Report	Definition
Total Number of Users - Provisioned	Number of users with provisioned phones
Total Number of Users - Logged In	Number of users who have signed in to Cisco Unified Mobile Communicator on their phone
Handset Summary Report	Definition
Service Provider	Service provider associated with the phone
Phone Make/Model	Type and model of the phone
Client Version	Version of Cisco Unified Mobile Communicator installed on the phone.
Number of Phones	Number of phones installed

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