Table Of Contents
Release Notes for Cisco Unified Mobile Communicator for BlackBerry Devices Release 3.1.4
Contents
Introduction
An Overview of Cisco Unified Mobile Communicator
Supported BlackBerry Devices
System Requirements
Related Documentation
Installation Notes
Caveats
Using Bug Toolkit
Open Caveats
Resolved Caveats
Documentation Updates
Identifying Dialed Calls in Cisco Unified Mobile Communicator
Obtaining Documentation, Obtaining Support, and Security Guidelines
Release Notes for Cisco Unified Mobile Communicator for BlackBerry Devices Release 3.1.4
Revised: November 30 2007, OL-14639-02
These release notes describe the new features and caveats for all versions of Cisco Unified Mobile Communicator for BlackBerry devices release 3.1.4.
To view the release notes for related versions of Cisco Unified Mobile Communicator, go to:
http://www.cisco.com/en/US/products/ps7271/tsd_products_support_series_home.html
Contents
These release notes provide the following information. You might need to notify your users about some of the information provided in this document.
•
Introduction
•System Requirements
•Related Documentation
•Installation Notes
•Caveats
•Documentation Updates
•Obtaining Documentation, Obtaining Support, and Security Guidelines
Introduction
This section contains an overview of Cisco Unified Mobile Communicator, and describes the BlackBerry devices supported with this release.
An Overview of Cisco Unified Mobile Communicator
Cisco Unified Mobile Communicator is part of the Cisco Unified Communications family of products.
Cisco Unified Mobile Communicator is a software application installed on your BlackBerry device that works with Cisco Unified Mobility Advantage to extend office communication applications and services to your mobile phone.
In addition to placing and receiving calls and secure text messages, Cisco Unified Mobile Communicator allows you to:
•Receive Cisco Unified MeetingPlace and MeetingPlace Express notifications and dial into conferences
•Be alerted to office voicemail messages, see a list of voicemail messages, and select messages for playback
•Keep track of your missed, dialed, and received calls on both your mobile phone and your office phone
•Access up-to-date corporate and personal directory contacts
•Check the Availability Status of other Mobile Communicator users (see who is available to communicate or who prefers not to be disturbed)
See the Cisco Unified Mobile Communicator User Guide for BlackBerry Devices for more information.
Supported BlackBerry Devices
Table 1 shows the BlackBerry devices supported by Cisco Unified Mobile Communicator.
Table 1 Supported BlackBerry Devices
BlackBerry Device
|
Country
|
Mobile Carrier
|
Language
|
BlackBerry Curve (8300)
|
Canada
|
Rogers
|
English
|
BlackBerry Curve (8300)
|
UK
|
Orange
|
English
|
BlackBerry Curve (8300)
|
UK
|
Vodafone
|
English
|
BlackBerry Curve (8300)
|
UK
|
T-Mobile
|
English
|
BlackBerry Curve (8300)
|
USA
|
AT&T
|
English
|
BlackBerry Curve (8300)
|
USA
|
T-Mobile
|
English
|
BlackBerry Pearl (8100)
|
Canada
|
Rogers
|
English
|
BlackBerry Pearl (8100)
|
UK
|
Orange
|
English
|
BlackBerry Pearl (8100)
|
UK
|
Vodafone
|
English
|
BlackBerry Pearl (8100)
|
UK
|
T-Mobile
|
English
|
BlackBerry Pearl (8100)
|
USA
|
AT&T
|
English
|
BlackBerry Pearl (8100)
|
USA
|
T-Mobile
|
English
|
BlackBerry 8800
|
Canada
|
Rogers
|
English
|
BlackBerry 8800
|
UK
|
Orange
|
English
|
BlackBerry 8800
|
UK
|
Vodafone
|
English
|
BlackBerry 8800
|
USA
|
T-Mobile
|
English
|
BlackBerry 8800c
|
USA
|
AT&T
|
English
|
BlackBerry 8800g
|
UK
|
T-Mobile
|
English
|
BlackBerry 8700c
|
USA
|
AT&T
|
English
|
BlackBerry 8700g
|
UK
|
Orange
|
English
|
BlackBerry 8700g
|
UK
|
T-Mobile
|
English
|
BlackBerry 8700g
|
USA
|
T-Mobile
|
English
|
BlackBerry 8700r
|
Canada
|
Rogers
|
English
|
BlackBerry 8700v
|
UK
|
Vodafone
|
English
|
BlackBerry 8703e
|
Canada
|
Bell Canada
|
English
|
BlackBerry 8703e
|
Canada
|
Telus
|
English
|
BlackBerry 8703e
|
USA
|
Verizon
|
English
|
BlackBerry 8703e
|
USA
|
Alltel
|
English
|
System Requirements
Before you install Cisco Unified Mobile Communicator for BlackBerry devices, make sure the following are installed:
•Cisco Unified Mobility Advantage
•BlackBerry Enterprise Server (BES) version 4.1.3.16 or later
•Mobile Data Service (MDS) component (installed as part of the BES installation)
•Latest BES patches and upgrades
See the Cisco Unified Mobility Advantage Installation Guide for more information.
Related Documentation
Cisco Unified Mobile Communicator Documentation
These publications are available at the following URL:
http://www.cisco.com/en/US/products/ps7271/tsd_products_support_series_home.html
•Cisco Unified Mobile Communicator Quick Start Guide for BlackBerry Devices
•Cisco Unified Mobile Communicator User Guide for BlackBerry Devices
•Cisco Unified Mobile Communicator User Portal Guide
Cisco Unified Mobility Advantage Documentation
These publications are available at the following URL:
http://www.cisco.com/en/US/products/ps7270/tsd_products_support_series_home.html
•Cisco Unified Mobility Advantage Installation Guide
•Cisco Unified Mobility Advantage Administration Guide
Cisco Unified Communications Solution Reference Network Design (SRND) Documentation
The latest Unified Communications SRND publication is available at the following URL:
http://www.cisco.com/go/srnd
Installation Notes
To install Cisco Unified Mobile Communicator for BlackBerry devices release 3.1.4:
Procedure
Step 1 Download the Cisco Unified Mobile Communicator ISO file from Cisco.com.
Using any commercially available ISO file unpackaging program, expand the ISO file to the directory of your choice on your local hard disk.
If you cannot find a program to expand ISO files, you can use any commercially available CD-ROM burner program, and burn the file onto a CD.
Step 2 Log in to the Cisco Unified Mobility Advantage Admin Portal.
Step 3 Upload the .OAR file from the CD.
a. Select Handset Platform Management, Upload New Version.
b. Select Browse and locate the .OAR file.
c. Click Submit.
Step 4 Download the BlackBerry file (.zip) from the Admin Portal.
a. Select Handset Platform Management, Version Management.
b. Click the Download icon next to BlackBerry to download the Cisco Unified Mobile Communicator .zip file to your system.
Step 5 Unzip the BlackBerry file and locate the .cod and .alx files.
Step 6 Update the BlackBerry Enterprise Server with the downloaded .alx and .cod files, as indicated in your BlackBerry server documentation.
Caveats
This section contains these topics:
•Using Bug Toolkit
•Open Caveats
•Resolved Caveats
Using Bug Toolkit
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:
•All severity level 1 or 2 bugs.
•Significant severity level 3 bugs.
You can search for problems by using the Cisco Software Bug Toolkit.
To access Bug Toolkit, you need the following items:
•Internet connection
•Web browser
•Cisco.com user ID and password
To use the Software Bug Toolkit, follow these steps:
Procedure
Step 1 To access the Bug Toolkit, go to http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl.
Step 2 Log on with your Cisco.com user ID and password.
Step 3 Click the Launch Bug Toolkit hyperlink.
Step 4 To look for information about a specific problem, enter the bug ID number in the "Enter known bug ID" field and click Search.
Open Caveats
Table 2 lists Severity 1, 2 and 3 defects that are open for Cisco Unified Mobile Communicator release 3.1.4.
For more information about an individual defect, you can access the online record for the defect by accessing the Bug Toolkit. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, be aware that Table 2 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.
Table 2 Open Caveats for Cisco Unified Mobile Communicator Release 3.1.4
Identifier
|
Headline and Bug Toolkit Link
|
CSCsi22084
|
Cisco Unified Mobile Communicator for BlackBerry devices can't dial numbers starting with "+" from home view
|
CSCsi31205
|
Alpha - Cisco Unified Mobile Communicator will not update over the air
|
CSCsi78212
|
BlackBerry devices - Alerts self dismiss after about 1 minute
|
CSCsi83363
|
BlackBerry devices - Online help to change Status missing (using alt)
|
CSCsi98815
|
BlackBerry devices - Splash screen remains after removing battery, if hs has 1000 users
|
CSCj68114
|
BlackBerry devices - No carriage returns in text message
|
CSCsj89431
|
BlackBerry devices - Unread missed call log not in bold print
|
CSCsk05643
|
BlackBerry devices - unable to edit contact (name=32chars) added from remote search
|
CSCsk21895
|
BlackBerry devices - Conference without phone number does not display Meeting ID in summary view
|
CSCsk22791
|
BlackBerry devices - Formatting is different for call from handset and desk phone
|
CSCzf08886
|
BlackBerry devices - First letter of password is always capitalized
|
CSCzf09413
|
BlackBerry devices - If Active Directory stores extensions, cannot dial from handset
|
CSCzf09537
|
BlackBerry devices - Some symbols in message display as question mark
|
CSCzf09710
|
BlackBerry devices - Phone number shortcut doesn't work from Voice Mail playback and Calls views
|
CSCzf10012
|
BlackBerry devices - Filter in Directory view does not work correctly
|
CSCzf10216
|
BlackBerry devices - Conferences are deleted from handset before 24 hours
|
CSCzf10258
|
BlackBerry devices - End key pauses a voicemail message and does not display play option
|
CSCzf10348
|
BlackBerry devices - Alerts should remain until closed
|
Resolved Caveats
Table 3 lists the caveats that are resolved in Cisco Unified Mobile Communicator Release 3.1.4.
Only severity 1, severity 2, and select severity 3 resolved caveats are provided in this document. For more information about an individual defect, go to the Bug Toolkit to access the online record for that defect.
Because defect status continually changes, be aware that these tables reflect a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit at http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs. Bug Toolkit requires that you have an account with Cisco.com (Cisco Connection Online).
For more information about the Bug Toolkit, see Using Bug Toolkit
Table 3 Resolved Caveats for Cisco Unified Mobile Communicator Release 3.1.4
Identifier
|
Headline and Bug Toolkit Link
|
CSCsi71330
|
BlackBerry devices - Inaccurate exit message if provisioning e-mail not found
|
CSCsi78316
|
BlackBerry devices - Conference notifications removed from phone within 15 hours
|
CSCsi79083
|
BlackBerry devices - Conference counter remains unless you open the Conference detail view
|
CSCsi84977
|
BlackBerry devices - Wrong screen displays when cancel Exit during provisioning
|
CSCsj00814
|
BlackBerry devices - Native shortcut keys don't work in the Call log and message detail views
|
CSCsj04354
|
BlackBerry devices - Crash occurs when pressing Alt+Del from empty screen
|
CSCsj45952
|
BlackBerry devices - Unexpected error messages should be meaningful
|
Documentation Updates
This section provides documentation changes that were unavailable when the Cisco Unified Mobile Communicator release 3.1.4 documentation suite was released.
Identifying Dialed Calls in Cisco Unified Mobile Communicator
In the Calls view, Dialed Calls has been changed to Placed Calls.
Obtaining Documentation, Obtaining Support, and Security Guidelines
For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.
© 2007 Cisco Systems, Inc. All rights reserved.
